Zolucky

The blouses on this website are wonderfully styled unlike most websites of well known clothing stores. The designing team is amazingly talented and provides refreshing choices for all ages! So appreciated - thank youi!

Unfortunately, service, quality and trust don't seem like a priority on many websites these days, but Zolucky is the exception! They have sent me my new dress, the size I chose, very good quality, and without complications or excuses! It was absolutely amazing.

I requested return my items on July 19. In Return Policy, it is said that they will contact me within 48 hrs. And inform me the authorization and return address, however, today if July 31. Over 10 business day, but, I don't receive any authorization & return address information email from Zolucky. I sent same information a couple of times, but, Nothing. Please note I also checked "Junk" emails every 2 hours! What's going on? I really doubt some customer put 5 stars for Zolucky.

Consumers should be careful ordering from this company. The product shipped is not the product advertised in the picture in some cases. We ordered a women's top with textured fabric. The product we received was a silkscreen.

The return policies are designed to discourage returns and refunds. They warn you of return shipping and customs/duties charges.

I bought a dress on this website, when I found out there was no stock, this page suggested similar dresses that I might like. Fantastic service, the payment option is great too, and it definitely makes it more likely to buy as I don't have to pay anything until I'm sure I love the item.

I bought a shirt, a pair of socks and earrings. The order took weeks to arrive. The socks were not what I ordered. The shirt is the WORST fabric ever. I wouldn't dream of wearing it. Then... trying to return the item? You have to mail it to Guangzhou, China at your own cost. They offer 15% cash refund instead... but I read that its nearly impossible to receive it. I am going to try anyway. What a waste. The design of their shirts were stunning... the fabric, awful.

Had to keep refreshing but ok other than I can't get a better shipping offer I'm willing to pay for! And lastly, I have only received one out of two orders! So basically I'm out over $100 n no order!?
Please help
Denise Kestell

Even one star is a lot! Ordered clothes and shoes. Only shoes arrived after almost 2 months. Still waiting for the clothes. Shoes are wrong size as they are much much smaller than the actual size, so I requested to return them. I was then informed I have to ship them to CHINA (!) because the facilities are there and have to pay both for shipping costs and customs. Alternatively, they said they could provide a 5$ refund for me to use in order to order the shoes again!

Absolutely NOTHING in this order is consistent with either the photos on the site catalogue or the descriptions. It is cheap junk. The dress patterns are not a match. The material is so very flimsy it could not make it through a single wash. It is NOT a cotton blend it is synthetic. The shoes are MUCH too large for a size 9 and seem to be made of paper. The shopping bag is not strong enough to carry tissue. I am thoroughly disgusted with the quality and the extraordinary delivery delay. We submitted a full return claim immediately today. They now demand exchanges be shipped to China!

After ordering, my dress arrived on time and in perfect condition. It was lovely too, I loved the fact that there wasn't a lot of plastic around and the return process can be very easy if needed. I will definitely use this clothing page on the internet again.

Awesome! Easy, peasy. But it was very expensive to return. Therefore, please take me off your marketing list. I will not order from you again unless you cover the cost of return or find a place in the USA where merch can be returned or exchanged. Thank you.

They responded promptly but there was no way to exchange for a smaller size. Not only would I have paid more but who knows if I would have received the product.

Two items were totally misrepresented by both the pictures and fabric content. I have purchased many things from zolucky and they always match their description. The wait is long so I accept that when I order. My request for return was processed quickly but the cost of returning the items far out weighed their price. I was offered a 15% discount in stead but the place to click does nothing. I won't be risking this site again.

This is a first for me. The cute designs caught my eye and I ordered. Didn't know how long arrival would take. Packages came in small groups. Nothing fit well- medium fits like large. I am returning which is difficult and expensive- shipping fees to China snd possibly of custom fees- didn't realize this when I ordered. Not likely yo order again due to fit, slow arrival and problems getting my money back once items are returned.

Using the directions for returns was very frustrating. I had to use google to find the customer service and then had to do a virtual chat 2-3 times since packages arrived 2-3 items at a time over several weeks. - Yoh had to ask for approval to return and then print out a shipping label to China if you were approved within 2 days of waiting for approval.

A little challenge finding items. Sizes for tops are larger than size ordered. Items arrived as they were displayed on site. Colors were vibrant and pleasing. Delivery time was as expected. I will order from Zolucky again.

I love this dress, how it fits and how the material feels in my skin. It's been super hot everywhere and this feels great on. As in other reviews, it's NOT see through and I feel covered even though it's lightweight material. My husband loves it too and asked me why I didn't buy one in every color. I'll be buying more asap. Thank you.

While it was only through chat, the person answered my questions and helped me complete my order.

I fell in love with this website from the moment I visited it on the internet... bought Cozy Vintage sandals... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)

I ordered everything to fit my normal size. I am 6 months pregnant and everything was extremely too big. Including the shoes, they were way too wide and my feet are swollen. I still couldn't fit them. The quality is also terrible! Very cheap and ugly. Looks nothing like the advertisements. I will never order from here again nor recommend this store. I couldn't even return anything even though the return policy clearly states I should have been able too. It doesn't state that you will have to pay for the return shipping to China which is over $100. Now I just have junk that nobody can where and that is ugly. I ordered this as a birthday gift to myself and I'm utterly disappointed.

Very happy and satisfied. Very good material I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What needs to be done is to be guided by the indications of the measurements according to the size, and meter in hand choose the right size, the design is very beautiful. To highlight, the day arrived that indicated that it would arrive. A success without a doubt, is already a reference online store.

My first time ordering from Zolucky and it has been a complete disaster! Do not be fooled by the cute clothes and other items. It took almost a month to get my order and it's missing an item + I got the wrong color of boots sent to me and now they won't send the correct ones? They don't have a phone number and the only contact is through email. It cost me $20 for shipping, I can't get what I ordered and their customer service is the worst I've ever had to deal with. I don't know how they are still in business?!

Zolucky has a creative business model. Clothes on the site appear to be premiere quality materials and products. Actual clothing is inexpensive Cotten prints and sizes are incorrect. All items are shipped out of China. Shipping takes about 1-3 months. You are not able to return any of these items. I paid $90 in returns which are held in China customs since February. I lost $400 on my experience with clothes that were unsuitable to wear... be wary.

Shoes were made out of foam. Also wrong color. Also sent European size 41 and I wear 39. Bra was suppose to be 3X and was so small it could fit a 10 year old kid. I did not receive one item at all. I filled out return form on line and got a message they would respond in 24 hrs. No response. Called them and they gave me a crazy address to mail it to. I paid over $14 to return it and have not received a refund. I think they should be banned in the United States. Just junk from China.

Clothes arrived too big. I wanted to exchange, but returning requires a photo of each item I needed to down load and send. This is a n nuisance, but ok fine. Only problem is their system can't handle pics and shuts down. Despite at least 6 attempts at various times, the system continues to shut down. Now I'm out $150 and have clothes I can't wear. It makes me sad since the tops were very nice, surprisingly good quality in materials and workmanship and were a great price.

The trouble and time I wasted trying to return and exchange them was exasperating. Won't bother using them again. Oh! And I was expected to pay for the returns to China—very peeving.

I tried to use chat, but it didn’t work. Emails were unanswered. I am very irritated with frustration.

Not really sure if there are even products from this "store". They will take your money, create an order number and a "tracking number", but that's it. The shipment will be "in transit", "unconfirmed", "misplaced", and finally "lost". But don't expect a refund. Some reviews seem to indicate that an actual product was sent, but it was a ridiculous knockoff that didn't resemble what was advertised. Can't believe I fell for this.