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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Clothing is poor quality and not as reflected on your website
I wanted to return items but never got any response
They looked nice on the website but were poorly made
Easy shopping and cute clothes at affordable prices.
Lots of choices but sad reality when merchandise received
Forget ordering from Zolucky if you have a need to return anything. You have to send to China. Who is going to do that?!! Different sizing and different fabrics than seen on the site. Didn't match the photos for quality. I ordered medium in everything. Some fit, some too small, some too big.
Cost to return to China makes me a one-time customer! Never again. I was very disappointed because the items looked great.
Beautiful, colorful clothes in photos Too bad the product didn't look as good as the photos.
Colorful & looked great. Many color options.
Love the site & ALL THE CHOICES. Easy checkout.
Very low quality clothing and sizing is way off... by several sizes
Clothes looked cute
I liked what I saw and ordered two items... the sweatshirt like top felt like it was made from plastic and for a large was soooo small! The sweater jacket looked like it might fit my daughter-in-law who wears x-small size and I ordered a large size! What sizing standard does this site use? Sweater was cute but so small for a large and I'm positive it will shrink when washed. I will never order from this site again!
A bit difficult and somewhat glitchy
It was an easy purchase process and the tracking procedures were understood
Enjoyable & relaxing. Easy ordering. Beautiful clothing
Shopping was great! Hope the fit is equally as good. We'll see.
The products are ok. Shipping poorly communicated.
Sent link to tracking - in Chinese. Could not give me accurate information on shipping.
Saw an an somewhere on line
Colours and style
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Thank you - it was a pleasure to have the choice and was easy to navigate
I'm getting something for my mom, she fell in love with a bunch of blouses.
I stumbled on this site. Glad I did!
So far no problem. Waiting on another item. (New order)
It says 10% off signing in. Then at the checkout no deal
Not all products pictured available, ie scarf in picture of T shirt ordered
Needed to track an item that wasn't included with original order.
Not all products pictured available, ie scarf in picture of T shirt ordered
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Had trouble with ordering by computer at first but company helped me to get it taken care of.
Ordered two tops same color by mistake but customer service took care of the problem.
A first time trial.
Different and cute clothing.
I have trouble with Pay Pal and passwords; Just wanted to use my credit card. Had to work at paying much too long.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Out of everything i ordered this is the only gift that has arrived
Happy so far except the shipping
AS always easy to navigate, shop and checkout. Great prices too!
AS always easy to navigate, shop and checkout. Great prices too!
Ordered two tops according to size guide and they are both too small
Lots of attractive clothing and shoes at very reasonable prices.
Took some time to think about it but all is well everything went fine
Frustrating. Wonder now if my account will be refunded to me.
Thanks for your support.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding final sale items).
So when your order amount is less than $109 you`ll be charged the shipping fee. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by 24/7 chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Your website is easy to navigate and I received my product sooner than expected
Shirts are great... I will be ordering again... Thank you so much!
Got a lot of great things. Wish I had more money lol...
Easy shopping, great prices, nice stuff but shipping is really slow in comparison to other sights.
Easy shopping, great prices, nice stuff
Fast and easy
Easy shopping.
Horrible long shipping time. Darn near forgot I had ordered the shirt.
Beautiful items, lots to choose from, and very easy ordering.
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, we have replied to your return request on March 19. Could you pleases double check your spam emails in this case?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!