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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
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Problems of cutinueing to sight
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Muy buena, oportunidad y calidad. Cumplimiento en entrega
It was excellent
Je suis a ma première expérience avec vous.
Un peu déçu de la qualité.
Mi primera compra, un poco más de tiempo en entender el proceso, al final todo bien
NO PUEDO AL MOMENTO ME HACE FALTA UN ARTICULO DE LOS TRES QUE PEDIDO Sub-Orden:
*******
PORQUE ME GUSTA NATERIORMENTE YA HABIA PEDIDO DE UN ARTICULO PERO ESTA VEZ PEDI TRES Y ME FALTA POR LLEGAR UNO ART
PORQUE ME GUSTARON MUCHO ERAN REGALOS PARA EL DIA DE LAS MADRES PERO SOLO DOS LLEGARON =(
MUY DIFICIL HAY MUCHAS COSAS BONITAS =)
Gain trust and grow your business with customer reviews.
Estimado cliente,
Lo siento por los inconvenientes ocasionados.
En algunos casos, podemos priorizar el envío de artículos listos para evitar más demoras. Después de verificar, podemos confirmar que todos los artículos de su pedido han sido enviados y entregados.
Puede comunicarse con nosotros con su número de pedido y con gusto lo ayudaremos a verificar el estado de su pedido. Dirija cualquier consulta a nuestro correo electrónico a service@zolucky.com.
Cordial saludo,
ZOLUCKY