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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
This is the biggest rip off site! From the fabric to the colors to the fit, the clothes are not "as seen" on their site. I show one piece I got lying on my hardwood floors and then I show how another picture how they advertise it. The fabric is so thin too. My husband bought me a pieces beginning of Dec for xmas. They did not come in until the 31st, yet they shipped from California. Their return policy also has you responsible for shipping items back to CHINA(vs.the CA location they shipped from) at your cost. In order to persuade you to keep their products, they offer up a 15% cash refund. If you don't respond to that email with 7 days, you get nothing. So your options are: take a credit for 15%, do nothing, get nothing, or send another email requesting a return at which time you will be responsible as to how you get items to china and the cost of doing so. The site is a scam. My items are going to be burned.
Tip for consumers:
material, colors, quality is not as shown on their site
Products used:
none
I am very intrigued by the clothing on this site. Styles, colors are beautiful. However, I did reach out to Zolucky regarding three of the seven items I ordered to return. Their site said I would receive and email response with in 24 hours. I have heard nothing. Plus it took so long to rec'v my order without any follow up comments, for example, "order rec'd," "order on its way with tracking number given," etc. So when I finally rec'd it I was glad. But three items from that order need to be returned with specific information that I sent through their Zolucky site and still no response after over a week! If I am able to successfully return my items I will definitely shop with Zolucky again.
This site is my style! Can't believe there are so many gorgeous styles and colors. I hope everything I bought is rec'd as ordered, as some say is not the case. I will consider changing my star rating if I get a response
I replied through Zolucky's site for a return. Your site says expect a reply within 24 hours. It's been well over a week and still nothing. I will only shop on this site again if I am able to return item without a problem.
Fashions, colors, styles and prices.
Eye catching styles.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Upon checking, We have not received your return request for this order.
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
You can submit your return request in this page: https://zolucky.com/order-query
How to Make Your Return
①Click the "Tracking Order" feature at the bottom menu of our home page.
②Enter your Email Address and Order Number.
③There is a "Return" button in the specific order.
You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Once we receive your return, please allow 3 to 5 business days to process your returns.
Kind reminder
-Return packages should be authorized. Any return request not authorized by customer service will not be honored.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
This site is my style! Can't believe there are so many gorgeous styles and colors. I hope everything I bought is rec'd as ordered, as some say is not the case. I will enjoy writing another "five-star" review when I receive exactly what I ordered!
They should post more fabric content information. Deceptive photos of product... cannot enlarge the photo to see the actual pattern or fabric detail. Look for an acutal description of fabric. All other items (tops) with small flower prints--very pretty and color-true, but the fabric is a very lightweight polyester.
Had to check the spam folder to receive their communication!
Pop-up while viewing another web page.
Simple/minimalist/modern & pretty prints and color range. Price is very cheap---so thought--o. K. will take a chance. Ordered 5 items and received all -- 3 dresses and 2 tops. I had to return 2 dresses because the fabric was too thin and the print/material was not what was pictured.
They should post more fabric content information
Clothes received are not what is pictured on their website. If you want to return and ask for a refund forget it. They will tell you the clothes come from China and you're responsible for the postage fees for returning. The fees are more than the item. They will offer you a 15% discount instead.
Tip for consumers:
Cheap material from China. They know it’s cheap and looks nothing like the photos online. They make it almost impossible to get a refund because the business is located in China.
Products used:
Dress
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
I love this online boutique. My only protest is that I currently can't seem to see a maternity area. You need to take a look at everything and see what can work. There are such good deals that I plan to buy to prepare after giving birth, which is magnificent.
After a similar orders from outside the U.S., I thought I had figured out how to make sure sizes more closely fit. But I was wrong.
Not only were sizes not true but photo samples appeared and stated they were made of certain materials and then switched to cheaper materials.
Sorry for any inconvenience caused.
There might be some network issue and it shows non-exist at first sight, but after less than a second the results come up. You may try again.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very good! On this website They are fast, the clothes are very nice and of good quality. Just be careful with the sizes, if you are rather size 40 always wear an XL, but it will be small. Luckily I already have it and have never needed to return anything!
Ordered several items back in May. I got an email saying delivery would be delayed because of the Covid crisis. I waited patiently and continued contacting them over the summer, always being assured that the delay was due to Covid. One item finally arrived but when I wrote to ask about the others I was told that, after so much time had passed, they would be be unable to fill the order. Apparently my patience cost me my right to complain. I was offered a 30% refund.
Thank you for your feedback.
Sorry to know that you haven`t received your merchandise.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We have replied your message regarding your order, but we didn`t hear anything back from you. We`re still waiting for your reply.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I am happy to have discovered this great website, updated style garments with reasonable costs and free shipping for everyone. I live in a remote place, the shipping cost... is expensive. So because this online boutique offers free shipping and a great web-based shopping stage, it pays off for me.
The order was sent and all goods were of very inferior quality. The sizing was not proper and the material was printed. Sweaters were barely of t-shirt weight and looked NOTHING like the images - and the descriptions were inaccurate. Customer service refused to deal with these issues and would only offer a discount and/or have us ship items back - shipping costs too high - and at that they make final determination as to whether they will refund! Not at all impressed
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping. You can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
It helped me find amazing clothes for my mom! My mother was disappointed to say the least because she couldn't go out to physical stores because of the quarantine. I loved being able to find a beautiful dress for her to set up an order right away. We will also have fun dividing the clothes when they arrive. This is my first time shopping with this website, but it certainly won't be the last!
The cute shoes I received was a size too big. I asked for an exchange and/or refund, but was informed that "don't do exchanges" and will only refund 15% of charge. AND I would have to pay for shipping back to China@ $33! Since the shoes were less than $30, I opted to give them away rather than return them.
Always enjoy the unique and special products available!
Item looked nothing like the picture. Colors looked faded. Fabric was inferior. Came in an envelope and when it was opened the item was a wrinkled mess. Return instructions very complicated. Learned a good lesson-NEVER buy anything from a company you never heard of.
Loved the way the item looked in the picture.
Appearance of product
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Hope it looks as good in person and fits well
The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.
I liked the items, except for shoes that were too small. I was not happy with the return options, possible extra costs to ship back. I was offered a 15% refund, to avoid tariffs, etc. I wont be ordering again, due to this policy/problem.
I love all the clothes in this fabulous little boutique! I ordered two knit dresses that fit perfectly, they look the same as the image on the web and the quality exceeded my expectations. Excellent customer service and fast delivery. I will buy again.
The sweater you buy here is well made and warm. The thickness is good for fall weather. Got compliments at work after wearing it with a pair of leggings. It sticks a bit after washing it a few times, but it's still super cute.
I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the clothes I love.
I didn't have a single problem with my first purchase at this online boutique. My package was shipped and it arrived 15 days, this was earlier than it was supposed to be here, the shoes I ordered are very beautiful, comfortable and well designed!
Super happy with my purchases on this website. I ordered a beautiful dress and a pair of shoes that go with everything. Now I hope to buy some jeans to wear on the weekends, they have very modern designs and the shipping is reliable.
Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.
Overall, Im very satisfied with the entire shopping experience on this website. I loved the company, with an excellent follow up after my purchase, that little gesture towards the consumer, simply made the whole experience much better. Thank you, you have a great website!
I wrote an email to this website to check the status of my order there, I got a quick response and it was delivered on time, and they corrected the problem without any problem. I am in love with my dress... Very satisfied customer.
The only online store that I buy clothes! I have been shopping online here for 3 years now and it never disappoints me. Approved for excellent customer service as well. Much easier online shopping. The delivery process was a bit slow, but the shoes were worth it.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!