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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
If I had known the clothes were coming from China I never would have ordered them. Everything was too small. I ordered my usual XL and they were skin tight. When I tried to return them I was told they had to ship back to China at my expense which turned out to cost almost as much as my original order! Although they offered to let me keep them if I would accept a 25% credit, I still lost money and have clothes that I can't wear. Will not order again.
Incredibly slow shipping with a full order often broken up pushing shipments out even further. It has taken about a month to receive 3 items. So, if you are odering for Christmas good luck. Your best bet is to assume you won't get your items for at least a month. However, that said, the quality has been great.
I am slowly learning that many of these online "stores" are actually located in China. Promises of one delivery date is typically not fulfilled such as my recent order for Zolucky. Now my Christmas presents are not arriving until January. I realize this is my fault for not researching further. Should we really be buying from Communist countries?
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It took a while for my order to get here, but I was very happy to receive it. Then I tried the clothes on. Out of the numerous things that I ordered, only one item fit.
I have filled out the paperwork over six times to return my items and get a credit. This is the first that I've heard from them. That is poor service.
What customer service?
I have filled out the paperwork over six times to return my items and get a credit. This is the first that I’ve heard from them. That is poor service.
I chose the products from Zolucky because I loved what I was seeing. The prices were great, and there was huge variety.
Wondering why it will take so long to be here!
Product is well-made and has a distinct design. I love that part. Delivery time seemed excessive. Plus sizing seemed small. I wear a 16 so I ordered the XL in a long-sleeved, tailored shirt. The sleeves were too short and it fit too tight thru the shoulders. So my daughter tried it. It's a little snug on her and she wears a 12. But she can wear it.
Unique styles which appeal to me.
I liked the fabric design.
A breeze to navigate this page.
It took so long to get my items delivered. I gave up waiting. Then they arrived. Im giving 3 stars because I couldn't remember what they were supposed to look like. I didn't like the feel of material or quality. I will not order again from them.
I had an order that seemed to take a long time to arrive here and I usually receive it within a few days of placing the order. The tracking system was not updating so I could not track my package. I spoke on the live chat that they were very friendly, helpful, and efficient. I also received a follow-up email saying what had happened and I received an apology even though it wasn't the boutique's fault, their service is absolutely amazing! I can't wait to buy my next item. A very happy customer with this website!
Amazing prices, but you get what pay for. Everything was poorly sized, made of cheap fabric and
Didn't look close the photo in the advertisement. I have been trying to return the items for over
Two weeks. No response until yesterday, with an offer of credit if I mailed it back to CHINA.
Or 25% back to my credit card. I want my money all back!
They said they would get back to me!
Ads looked great and have seen for a long time so figured
It was a legit company! Wrong!
Dresses, coverups, shorts…
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Per checking, we have replied your return request 6 days ago. Please double check your spam emails in this case.
From: service@zolucky.com Sent: 2021-08-04 11:29:21
To: jenniferfl****72@gmail.com
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Amazing prices, just hope it is all good, and arrives soon!
Once I received my partial order, I guess I didn't understand a light weight fabric. My white dress will need a slip for sure. Everything fit and that was great. So far, I liked everything. I am now excited about receiving the denim dress. Shopping was easy and found the delivery time acceptable due to the pandemic.
Many of the items displayed were eye catching and made me want to explore.
Very easy shopping. I hope I have a worry free delivery experience.
Waited forever for shipment and then it is way too small. I want to return the 2 piece outfit but Zolucky makes it Very Very difficult. Use password, take a picture!, request a return, mail to China, have no idea how much that would cost and how much time it takes, OR get a discounted dollar return. I
Truly like your items but going to cancel email because of all the negatives with ordering!
Like the look of the products.
Liked the looks.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Didn't know and couldn't find password which meant I couldn't receive discount.
Therefore, I used a different card.
This was my first time shopping with this vendor and I must say it was very easy to navigate thru the screens, to put items in my cart, to add colors and sizes. I have ordered from a lot of vendors and sometimes ordering shoes can be difficult but this was very easy! Thank you. Linda Brown
This was my first time shopping with this vendor and I must say it was very easy to navigate thru the screens, to put items in my cart, to add colors and sizes. I have ordered from a lot of vendors and sometimes ordering shoes can be difficult but this was very easy! Thank you. Linda Brown
Their products are very cheaply made. The shirts so thin you can see through them. The shoes are flat with no arch and the worst material I've ever seen on any shoe or boot. Plastic/rubber unbelievable.
The sizes are no where near advertised. I bought a large shirt hoping for room it was extra small!. The shoes where like clown shoes. Huge and no arch. The stretch pants I bough what should have fit exact but they were so large and baggy it was laughable. They will NOT... will NOT - Reimburse you your money. I Returned my goods with their shipping label. It took 4 months before it was NOT delivered! And then returned to me. I can NOT get back my postage because it was received by China but China didn't forward the package after sitting there for 3 months so they retuned the package.
The company Zolucky (Un-Lucky) IS unreasonable on any level - THEY SUCK!
Tip for consumers:
RUN AWAY - DO NOT BUY FROM THIS COMPANY
Products used:
NONE - TERRIBLE QUALITY
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I like the selection of summer clothing. First time I have shopped from you. The clothes don't fit They are too large. I am able to wear only two tops. Can not wear three dresses.
I usually don't purchase online...
They do not accept returns for a full credit like other well know stores do.
I liked the styles very much but was not familiar with the sizing.
The styles were attractive and the price also.
Dear customer
We sincerely apologize that the clothes you ordered did not fit as expected. We understand how disappointing this can be, especially since it was your first time shopping with us. We strive to provide accurate sizing information and a wide range of options to accommodate our customers' preferences. We apologize if the sizes were larger than anticipated.
The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, please send us the photos of the real item with size measurements for our check.
All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. We will send you the return label if your order is eligible for return.
We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product for a 100% product refund. Please check the latest email we sent and find the return label.
We are glad to hear that you liked the selection of summer clothing and apologize for any disappointment caused by the sizing issue. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and ensure your satisfaction.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I like the selection of summer clothing. First time I have shopped from you. Will let you know how the clothes fit. I usually don't purchase online...
I found it difficult to indicate the size i wanted. I think I could gain 50 pounds and still fit the medium dress and top I bought.
I'm a pear shaped N and large shorts are a little, but not too big. It said they were cotton and linen, but need to be washed separately. Rayon. Maybe?
Style and price
I found it difficult to indicate the size i wanted.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
In this website there is a lot of variety and beautiful clothes. The online support service is very friendly and I am very happy shopping here. One of my orders arrived after 13 days, the other arrived in less than 10 days, but it says 15-25 business days, so I was warned.
I ordered cloth and jewelry for my wife. This should be Christmas Gifts. Unfortunately, the quality of all of them is VERY LOW, not worth anything! The biggest scam with trash I ever expired. When I started to make the packages for X-mas and saw this bad quality stuff I contacted Zolucky. They only answered that the time to return is 15 days only. That's it! So don't be fooled by the nice pictures on their website, and save your time and anger!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Amazing clothes, not only its high quality, the price is reasonable. Also, the customer service is amazing. I have been shopping for clothes on this website for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. You can not ask for more.
Iwebsite with easy to navigate interface with promotional clothing on display. Wide range of designs and fashion accessories always in stock. Quick and easy delivery, I definitely like this online boutique a lot.
I purchased several items and each one fits different. 3 items stated that they were sweaters, but they were just stretch shirts. I just got another item today that defective. I will probably not wear any of them.
Tip for consumers:
Don't
Products used:
None of the 8 items that I purchased
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The pants were super comfortable. I bought two and they came super fast. They are tight enough to support your muscles when you exercise and will not roll up or tighten your belly until you can't breathe. Definitely the best pants I've owned so far. I will definitely buy again online here.
Shopping experience easy and quick. Delivery took way too long. Product wasn't anywhere like the blouse that was pictured. Description described it as a cotton blend. It was not. To return or exchange the directions were too difficult.
I tried, but couldn't contact.
Saw a picture on my computer. Blouse looked beautiful. So, I ordered.
The blouse looked beautiful.
Shopping experience easy and quick.
90% of the reviews that are positive from Zolucky, are planted by them. You can't even leave your own review on their site... it is blocked. This company is a scam and the items are garbage; not at all what is pictured. I know from experience. They ship to you from San Francisco and if you want return the junk, they tell you to return it to China and pay all costs and fees. Scam site. Scam products. Buyer beware!
Tip for consumers:
Don't buy!
Products used:
Supposed to be a coat; was a cheap flannel robe
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Their clothes look gorgeous but they come from China -- so if you order something and are surprised by the shoddy quality and want to return the items -- they send yu an email explaining that for a refund you are personally responsible for shipping the items back to Guanzhou, China. The postage will likely cost as much as the items were worth in the first place. If you balk, they offer a 15% refund on the spot. For me, that would have been about $ 7 on a $ 48 purchase. Their web site and their ads never mention that they ship from China or that you're stuck with returning inferior products at your own expense. Infuriating. A good lesson.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My first attempt at ordering from your site and the15% coupon disappeared from email just as fast as it arrived(?) I searched for another coupon and did find one so will try clothing, apprehensive about sizing but hopeful.
Response was prompt, but clothing hasn’t arrived yet.
Clothing images looked nice but still waiting for items ordered.
Materials and design.
My first attempt at ordering from your site and the15% coupon disappeared from email just as fast as it arrived(?) I searched for another coupon and did find one so will try clothing, apprehensive about sizing but hopeful.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
We have different fulfillment centers located in Asia. The majority of our products are shipped from our fulfillment center.
Your order might be shipped from a different fulfillment center, it depends on the stock and distance.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!