• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user ryanb1492
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

The November order has not arrived yet. I ordered 3 tops and 1 has not been delivered yet.

Update: I received my Christmas tshirt on January 17. The size is very big for a small. I like the design but will have to hold it for 10 months before giving away. I ordered a valentine T-shirt in late December. If it doesn't arrive before Valentine's Day I'll never order from them again.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for the delay issue. For your order, we sent you the resolution. Please kindly check it.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!

Thumbnail of user kevinm2704
1 review
0 helpful votes
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November 22nd, 2021
Verified purchase

I don't like that you increased the postage from when I first started this. The postage makes it way to high... so I may be tempted in future, but may NOT order. May need to return if not a correct size... but I do like it... so went ahead and ordered. Hope you still have it in stock. You had no upper arm measurement... which is my biggest concern.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thanks for your support.

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding pre sale and final sale items).

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user julianao15
1 review
1 helpful vote
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January 20th, 2021

This is my only online shopping store for years! I've been ordering from them for a long time and not only do I get my package on time or earlier, but the customer service is easy and fabulous. Their size charts are very accurate and all the clothes are well made and last long. My only comment (which is not bad just to keep in mind) but if it says "super low cut" it is VERY low cut haha! Buy here, you won't regret it

Thumbnail of user gregoryh936
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I don't like that you offer at the beginning of the shopping to be a free shopping after certain total and it never shows at check out. That's why I canceled several times before but this is first time and last I probably shop here for that same reason.

Quality
Thumbnail of user jasona629
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase
• Updated review

It was easy to shop and hopefully the sizes I picked will actually fit. Also, there is not any place that states when I might or will be receiving my merchandise. I understand, from my paperwork, that the return is NOT free.
I had a difficult time finding an approximate delivery date. I must admit though, I received my ordedred items in 2 weeks.

It was all done by email. I was told that my order was slow because of Covid problems etc. Hopefully, my future order(s) won't take as much time to receive.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
I signed up to get exclusive 15% OFF NOW, but pparently it did not pertain to my order.
April 14th, 2021
Verified site experience
• Previous review

It was easy to shop and hopefully the sizes I picked will actually fit. I used the sizing guide you suggested for each product (tops). Also, there is not any place that states when I might or will be receiving my merchandise and if they don't fit is the return free.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gregoryu124
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

This was my first order. Shopping was easy; delivery was very slow. The photos were beautiful and looked like very good quality for the price. However, the quality of the item was disappointing. I was also annoyed to see no information on where to items are made. I would not have ordered if I had known.

Quality
Thumbnail of user jackk468
2 reviews
0 helpful votes
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June 15th, 2021
Verified purchase
• Updated review

The blouses I ordered looked better in pictures. The material on two blouses is not for summer, heavy silky material. The white Linen blouse, loved material, but size was too large, cannot order this blouse in the same size as others, runs very large. Delivery was to be expected, at least four weeks which was fine

Reason I chose this business:

Loved the print on blouses, but would not order again because if it did not take so long I would have returned two blouses and returned the other for a smaller size.

Reason I chose this product:

The print on blouses looked great in picture

Quality
Depends on Delivery
May 10th, 2021
Verified site experience
• Previous review

So far so good, it depends on how long I wait for delivery,

Thumbnail of user priscac3
1 review
0 helpful votes
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December 12th, 2020

Scam. Clothing is nothing like the pictures. Cheap. A month later, I am still waiting for one of the items and I am not expecting a return.
Now, I am stuck with clothing that basically sucks... I don't even dare trying a return because we all know how simple sending stuff to China is.
Don't bother!

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.

We have cancelled and refunded the delayed item as per your request, the refund has been returned to you already.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user madelonr
1 review
2 helpful votes
  • Send Message
November 14th, 2020

The socks that they sent were not like the ones pictures in their advertisement on their website. The socks I received have a heavy seam where they were sewed together which runs all the way down the back of the sock and continues to the toe running right under the length of your foot so you would have to walk on the seam. I found them very uncomfortable because of the seam. The socks are not hand knit like their picture shows. It was knit flat by a machine and then sewed with a seam all the way from toe to top. The photo on the left shows the socks that I received and the photo on the right shows the socks that they advertised.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user lieket1
1 review
0 helpful votes
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October 13th, 2020

I read the reviews, they are varied, but I couldn't be happier with my purchase at this online boutique. Easy to use site, just beautiful clothing styles. My new skirt looks great, I don't wear it yet, but it looks like it will fit me. Very good workmanship with much better price.

Thumbnail of user bettym1700
2 reviews
0 helpful votes
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June 15th, 2023
Verified purchase

I like the shoes. I think the two tops are fine but I do not care for the type of fabric that was used in these tops. It reminds me of polyester and is not comfortable to wear. It would be much better if a soft draping fabric had been used.

Quality
Thumbnail of user josepht694
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase
• Updated review

I'v looked at the ads on my e-mail and finally I have a good reason to make an order for my daughters B-day on the 4th of July...Living in Hawaii, I'm sure these tops will be just great on a blond with a tan!Thank you...JDJ

For a Gift
January 12th, 2021
Verified site experience
• Previous review

1st time buyer and so far everything has been quite smooth and no problems...

Thumbnail of user darias33
1 review
0 helpful votes
  • Send Message
September 9th, 2021

I have ordered several times on this website and have been satisfied with the clothes. This time the blouse that came with me didn't fit me. They responded immediately and resolved quickly. That was more than nice saving me a trip to the post office. Good people in this online boutique.

Thumbnail of user jeanier3
4 reviews
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

I can't tell until i see how quickly it gets here and if they are nice. Also Zolucky doubled my order on one top and now they say i will be stuck with it even though I contacted them within 1 day of the order. Not happy about that. Now done dealing with them, it was generally a horrible experience. I will never deal with them again. Their quality is poor.

Service
Quality
Thumbnail of user cherylj499
1 review
1 helpful vote
  • Send Message
May 23rd, 2022

Ordered from Zolucky. The dresses just didn't look good on me. When tried to return, told their return center is in China and I could accept 15%. The return form doesn't mention this. The form ask for order information and says you will get authorization by email. The real return information is buried and almost impossible to find. Working with PayPal to hopefully get all of my $105 back. If you order from them you better like it. Oh and the return address on the package is Jamaica, NY. H

Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry for the inconvenience.

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

When you encounter problems when placing an order please feel free to contact us, you can contact us by email at service@zolucky.com or by chat online.

ZOLUCKY is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user nelidaa
1 review
0 helpful votes
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March 10th, 2021

From the beginning it was a good online shopping experience. In the end, and after seeing many clothing designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop here again. A wonderful experience.

Thumbnail of user maryloud21
2 reviews
0 helpful votes
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May 15th, 2022
Verified purchase

Purchased 3 shirts. 2 shirts ordered were the same size I usually wear. 1 shirt was actually one size larger than I usually wear. ALL three don't fit. Their return policy is not good since you have to return them back to China. I will not buy anything from them again.

Service
Quality
Thumbnail of user ameliam114
1 review
5 helpful votes
  • Send Message
July 15th, 2021

For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.

Thumbnail of user dolliec5
1 review
0 helpful votes
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April 9th, 2021

I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!

Thumbnail of user martinal34
1 review
1 helpful vote
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September 29th, 2020

Personally, it's hard for me to shop online and find items that fit my body type and style, but Zolucky has everything to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.

Thumbnail of user fanyl
1 review
0 helpful votes
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October 14th, 2020

This is the third time I have bought clothes online at Zolucky in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond

Thumbnail of user zachp186
3 reviews
0 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase
• Updated review

I am very pleased with Zolucky. I have purchased quite a few tops, dresses, and jewelry from them. Their clothing is so unique and styles that are trendy. I've never seen anything like it at other websites. It takes a while to receive my packages but considering it's coming from across the pond, It's to be expected. All in all, I am very happy with Zolucky.

Quality
Great!
April 3rd, 2023
Verified site experience
• Previous review

Shopping at Zolucky is a real treat. I have no problem finding so many things I want!

So easy!
March 23rd, 2023
Verified site experience
• Previous review

It has been very easy to navigate the site. I had no problems.

Easy!
March 19th, 2023
Verified site experience
• Previous review

Very easy to navigate. And easy to find deals!

Thumbnail of user gemaa4
1 review
0 helpful votes
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January 7th, 2021

Good website to browse the internet, some clothes can be expensive, a bit unpredictable with some of the clothes, but so far everything I have bought here has been excellent quality and a very good price.

Thumbnail of user primrosez
1 review
0 helpful votes
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December 2nd, 2020

I spent hours scrolling through this web page and it was honestly very easy to navigate. The search results were relevant and there were many useful options to figure out even the specific searches you wanted. The buying process was pretty easy too, as everything was broken down step by step. I am still waiting for my items to be delivered, but I am very excited about the items that I purchased. I found the quality for price accompanied by reviews reassuring and I am very happy with my purchase.

Thumbnail of user ellieh115
2 reviews
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase
• Updated review

I love all of the items I have purchased these past few months! Everything fits true to size, the materials are comfy, and the colors are vibrant. I always receive my orders within two weeks and they arrive safely.

Easy to Order
June 8th, 2023
Verified purchase
• Previous review

I LOVE the tops I ordered! Perfect fit, beautiful design, stunning color, and great price! Thank you!

Quality

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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