Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The November order has not arrived yet. I ordered 3 tops and 1 has not been delivered yet.
Update: I received my Christmas tshirt on January 17. The size is very big for a small. I like the design but will have to hold it for 10 months before giving away. I ordered a valentine T-shirt in late December. If it doesn't arrive before Valentine's Day I'll never order from them again.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I don't like that you increased the postage from when I first started this. The postage makes it way to high... so I may be tempted in future, but may NOT order. May need to return if not a correct size... but I do like it... so went ahead and ordered. Hope you still have it in stock. You had no upper arm measurement... which is my biggest concern.
Thanks for your support.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding pre sale and final sale items).
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is my only online shopping store for years! I've been ordering from them for a long time and not only do I get my package on time or earlier, but the customer service is easy and fabulous. Their size charts are very accurate and all the clothes are well made and last long. My only comment (which is not bad just to keep in mind) but if it says "super low cut" it is VERY low cut haha! Buy here, you won't regret it
I don't like that you offer at the beginning of the shopping to be a free shopping after certain total and it never shows at check out. That's why I canceled several times before but this is first time and last I probably shop here for that same reason.
It was easy to shop and hopefully the sizes I picked will actually fit. Also, there is not any place that states when I might or will be receiving my merchandise. I understand, from my paperwork, that the return is NOT free.
I had a difficult time finding an approximate delivery date. I must admit though, I received my ordedred items in 2 weeks.
It was all done by email. I was told that my order was slow because of Covid problems etc. Hopefully, my future order(s) won't take as much time to receive.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was easy to shop and hopefully the sizes I picked will actually fit. I used the sizing guide you suggested for each product (tops). Also, there is not any place that states when I might or will be receiving my merchandise and if they don't fit is the return free.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This was my first order. Shopping was easy; delivery was very slow. The photos were beautiful and looked like very good quality for the price. However, the quality of the item was disappointing. I was also annoyed to see no information on where to items are made. I would not have ordered if I had known.
The blouses I ordered looked better in pictures. The material on two blouses is not for summer, heavy silky material. The white Linen blouse, loved material, but size was too large, cannot order this blouse in the same size as others, runs very large. Delivery was to be expected, at least four weeks which was fine
Loved the print on blouses, but would not order again because if it did not take so long I would have returned two blouses and returned the other for a smaller size.
The print on blouses looked great in picture
So far so good, it depends on how long I wait for delivery,
Scam. Clothing is nothing like the pictures. Cheap. A month later, I am still waiting for one of the items and I am not expecting a return.
Now, I am stuck with clothing that basically sucks... I don't even dare trying a return because we all know how simple sending stuff to China is.
Don't bother!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We have cancelled and refunded the delayed item as per your request, the refund has been returned to you already.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The socks that they sent were not like the ones pictures in their advertisement on their website. The socks I received have a heavy seam where they were sewed together which runs all the way down the back of the sock and continues to the toe running right under the length of your foot so you would have to walk on the seam. I found them very uncomfortable because of the seam. The socks are not hand knit like their picture shows. It was knit flat by a machine and then sewed with a seam all the way from toe to top. The photo on the left shows the socks that I received and the photo on the right shows the socks that they advertised.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I read the reviews, they are varied, but I couldn't be happier with my purchase at this online boutique. Easy to use site, just beautiful clothing styles. My new skirt looks great, I don't wear it yet, but it looks like it will fit me. Very good workmanship with much better price.
I like the shoes. I think the two tops are fine but I do not care for the type of fabric that was used in these tops. It reminds me of polyester and is not comfortable to wear. It would be much better if a soft draping fabric had been used.
I'v looked at the ads on my e-mail and finally I have a good reason to make an order for my daughters B-day on the 4th of July...Living in Hawaii, I'm sure these tops will be just great on a blond with a tan!Thank you...JDJ
1st time buyer and so far everything has been quite smooth and no problems...
I have ordered several times on this website and have been satisfied with the clothes. This time the blouse that came with me didn't fit me. They responded immediately and resolved quickly. That was more than nice saving me a trip to the post office. Good people in this online boutique.
I can't tell until i see how quickly it gets here and if they are nice. Also Zolucky doubled my order on one top and now they say i will be stuck with it even though I contacted them within 1 day of the order. Not happy about that. Now done dealing with them, it was generally a horrible experience. I will never deal with them again. Their quality is poor.
Ordered from Zolucky. The dresses just didn't look good on me. When tried to return, told their return center is in China and I could accept 15%. The return form doesn't mention this. The form ask for order information and says you will get authorization by email. The real return information is buried and almost impossible to find. Working with PayPal to hopefully get all of my $105 back. If you order from them you better like it. Oh and the return address on the package is Jamaica, NY. H
Thank you for your feedback and sorry for the inconvenience.
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
When you encounter problems when placing an order please feel free to contact us, you can contact us by email at service@zolucky.com or by chat online.
ZOLUCKY is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
From the beginning it was a good online shopping experience. In the end, and after seeing many clothing designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop here again. A wonderful experience.
Purchased 3 shirts. 2 shirts ordered were the same size I usually wear. 1 shirt was actually one size larger than I usually wear. ALL three don't fit. Their return policy is not good since you have to return them back to China. I will not buy anything from them again.
For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.
I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!
Personally, it's hard for me to shop online and find items that fit my body type and style, but Zolucky has everything to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.
This is the third time I have bought clothes online at Zolucky in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond
I am very pleased with Zolucky. I have purchased quite a few tops, dresses, and jewelry from them. Their clothing is so unique and styles that are trendy. I've never seen anything like it at other websites. It takes a while to receive my packages but considering it's coming from across the pond, It's to be expected. All in all, I am very happy with Zolucky.
Shopping at Zolucky is a real treat. I have no problem finding so many things I want!
It has been very easy to navigate the site. I had no problems.
Very easy to navigate. And easy to find deals!
Good website to browse the internet, some clothes can be expensive, a bit unpredictable with some of the clothes, but so far everything I have bought here has been excellent quality and a very good price.
I spent hours scrolling through this web page and it was honestly very easy to navigate. The search results were relevant and there were many useful options to figure out even the specific searches you wanted. The buying process was pretty easy too, as everything was broken down step by step. I am still waiting for my items to be delivered, but I am very excited about the items that I purchased. I found the quality for price accompanied by reviews reassuring and I am very happy with my purchase.
I love all of the items I have purchased these past few months! Everything fits true to size, the materials are comfy, and the colors are vibrant. I always receive my orders within two weeks and they arrive safely.
I LOVE the tops I ordered! Perfect fit, beautiful design, stunning color, and great price! Thank you!
Sorry for the delay issue. For your order, we sent you the resolution. Please kindly check it.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!