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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The clothing quality was pretty good, the sizes are all over the board, I had to be sure to check the bust size so it would fit my wife, some shirts she would fit a Medium some XL, sweatshirts and sweaters were the same way. More uniform sizing would be much nicer and your consumers wouldn't have to go through the hassle of trying to send back clothing that doesn't fit correctly
Always a pleasure! I've been shopping at this online boutique for a while now, prices are reasonable and shipping is always fast! The clothes are usually of good quality and yes, it is my favorite online clothing store!: RE
I usually buy XL from stores but I looked at their size chart and decided better safe than sorry. Boy is their chart way off... couldn't even get an XXL over my head. Then the material WAS HORRIBLE (like an outdoor table cloth and super scratchy) so I didn't even want to give it away. And then they sent the wrong color ta boot! Also, they basically don't accept returns! They offered a 15% credit and when I refused then a 25% credit. I have to pay for mailing the item back to china. It's ridiculous. I guess you get what you pay for. STAY AWAY!
Yes, I can't wait for your order in a week. However, if you buy in advance you will be happy. I love the clothes that I have ordered on this website. I read the reviews to get an idea of the size, and the photos of 'normal' people in the outfits are a huge bonus!
My first time buying from the site and was looking forward to receive my order. It turns out wrong color was shipped and they wanted a picture of tracking, product outside the bag and inside the bag. In my whole online purchase experience, this is the worst product return experience. I guess you can never compare to Amazon, Macy's, Sephora, Walmart, Sasa, etc or any online companies. By the way, the actual product vs picture is a huge difference besides the wrong color. See picture taken against site https://www.zolucky.com/products/short-sleeve-floral-print-casual-v-neck-shirts-tops. Remember to keep the whole packaging to get an authorization number to return the merchandise!
Tip for consumers:
Consider the hassle before purchasing. Pictures and actual products especially tops are vastly different! Keep all packaging, bar codes, return note etc.
Products used:
One of the 3 items on the order. Actually wanted to return all three but such a hassle...
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
The web site is very easy to use, and the clothing are very appealing
But the return policy is not good. I understand its supposedly coming from China
But they have a warehouse in Ca.
So they explain that shipping back to China is expensive then offer you 15%off your items you
Want to return.
The sweaters that I buy in this online boutique are the perfect combination of comfort and elegance. They serve me for any occasion as they fit with a casual style. I recommend this website for all clothing needs for girls like me!
If you order from this company, you will not get what is shown in the picture. My boots were shiny material, and my sweater is printed. It's very easy to see the difference. The jeans I got were really nice and if it didn't take a month to receive anything, I might order jeans again.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a nice day!
I ordered to items, neither fitted, one would have fit a gorilla the sleeves were longer than my insaem on my pants. The other shirt in a larger size was way to small, and was not the material listed. Avoid them at all cost.
Tip for consumers:
Don't order from them, the stuff comes from China and is really bad quality.
Products used:
None
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
1. The article I purchased looked NOTHING like the photo. It was also cheaply made with bad fabric.
2. The return policy is terrible. They want you to pay for shipping back to China, which is the cost of the item, and then they will reimburse you 100%. Which of course is a non-sequitar.
3. When you ask for a refund they nickel and dime you. Supposedly I got a 50% refund - their "final offer." I say supposedly, because they also tell you the refund will take up to 3 months.
4. I tried to unsubscribe, but there is no unsubscribe button. I finally found one and they continue to send email. I put them in my junk list and somehow they've gotten around it.
5. DO NOT PURCHASE FROM THIS SCAM COMPANY!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. You can contact us help you unsubscribe to our website. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The pictures on the website are nothing like what you get. The descriptions of the clothes say they are sweaters or sweatshirts and they look like that in the pictures, but are really just polyester shirts with pictures of sweater patterns and/or sewn like a sweatshirt with bands on the bottom and the sleeves. The sizes are not consistent, the shipping takes forever and returns have to be paid for by the customer. Below is the picture of the hat from the website (on the girl) and a pic of the hat I received. The hat on the girl looks like a crocheted, textured hat. The one I received is a cheap attempt at a copy. The shirts are the same. I ordered light gray gloves and the ones that showed up were dark gray - almost navy blue. It would cost me as much to return the items as I paid and they probably know that. Don't waste your money like I did.
Tip for consumers:
Don't buy any clothes, accessories or jewelry
Products used:
none
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Poorest quality in internet shoes purchase ever. They sent the wrong size in the 4 pairs of shoes I ordered. The material is cheap. Two of the pairs were broken. No matter was the company's fault they only refund a 40% of the price.
Dear Customer,
Our apologies for any inconvenience this may have caused.
We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
To assist with selecting the correct size in the future, we recommend referring to the size chart located under the product details section. Please note that there may be variations in sizing between our items.
If you have received an item that does not match the size stated on the size chart, please send us photos of the item with accurate measurements for further investigation. We will examine the matter and provide an appropriate solution.
Our email is service@zolucky.com
It is important to note that all dimensions are measured manually, and a deviation of 1-3cm is acceptable and should not be considered an error.
Once we have received the photo and confirm wrong size issue, we would like to offer you a more reasonable compensation. Please provide us with your order number and other necessary details.
Best regard,
ZOLUCKY
I bought a sweater in this online boutique, it is top quality and combines perfectly with light colored sandals. Zolucky has excellent communication and fast shipping. Very impressed with the packaging and the thank you note, it exceeded my expectations.
I requested to return my previous order last week but so far I haven't heard from Zolucky. I have ordered 3 items from Zolucky and have requested a return of all three items. I never received any correspondence regarding the returns. There isn't anyway to contact Customer Service and the return window has passed. The sandals were too big and the two tops are also too big. Overall it hasn't been a good experience. I won't be able to recommend this company.
I tried ordering 3 wide legged overalls. I have ordered from Zolucky before easily and successfully but this time the address came up with my granddaughter's name and 6 year old previous address. I tried several times to change it to my address unsuccessfully. I called customer service and was told that the address could NOT be changed because I live in a different state! That was repeated several times with no other explanation. I am done with all things Zolucky forever!
I had to enter the same information 3 times before it succeeded. Annoying!
This page is truly easy to use successfully. Nice for a change for an old lady.,,
Dress I ordered was cheaply made and fabric was like plastic! They don't tell you in return policy that you have to pay for shipping back to China and custom fees! Instead they offered me a 15% refund on my purchase. When I told them I wanted more than that they closed the chat window and wouldn't respond to me again. Terrible customer service and terrible products
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, the chat was disconnected due to the network issue. We do apologize for this. And instead, we have sent you an email with the return information. Did that email find you well?
<<<<
Hi Dolores Chivetta, Your ZOLUCKY HBIIE00**6574 Return/Exchange Authorization
From: service@zolucky. Com Sent: 2021-09-21 06:04:14
To: do****es@chivetta.com
>>>>>>>>
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Although I did not have a major issue, I did spend unnecessary time trying to figure out how to increase the quantity of some items. Later, I realized that this opportunity was available within my cart and not where the items were actually shown. Also, I was disappointed in each of the clothing items delivered. Nothing was lined and will require me to wear a full slip, so I will see how that works. However, the long "blue" dress I received was not only very thin, and not lined, it was poorly made and fits like an overly large moo moo! I plan to return it very soon
Good question. I was looking for a good deal, which I did find in many instances with the costume jewelry. But, I caution the buyer to beware, when purchasing dresses. I have found that I got just what I paid for, shame on me because quality is important to me.
I was looking for good deals.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Although I did not have a major issue, I did spend unnecessary time trying to figure out how to increase the quantity of some items. Later, I realized that this opportunity was available within my cart and not where the items were actually shown.
I did not like the blouses I had ordered. Silly me, spoiled by other online policies, I presumed I could easily return (at no cost). They have terrible communication, and of course, "return" is at my expense. It's easier and cheaper for me to donate these shirts to a NFP for someone else to maybe enjoy.
Worst part is the bad communication!
Too awful to get into details.
Some items looked good in their ads. I'm old enough I should have known better! They are (as their price is a clue) cheap, and not as attractive as their photos portray.
Don't shop here!
I thought they were nice-looking, inexpensive summer shirts. Nope.
Dear Customer,
Sorry that you are not satisfied with the item(s).
We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees. Details you may check https://zolucky.com/information/returns-exchanges
We are sorry to hear that our communication fell short of your expectations. We will take your feedback seriously and work to improve our communication methods and response times in the future.
If you need any help, please reach out to us either through live chat or email service@zolucky.com. Both methods of contact are valid and provide efficient communication channels for our customers.
Best regard,
Mandy
ZOLUCKY
Seems odd to ask for feedback as soon as I click "buy," with no opportunity to assess speed of delivery or quality of items! All this 5-star reflects is that they do online sales!
I saw Zolucky's ad on my Facebook feed and thought my wife would appreciate some of their clothing as a Christmas gift. I placed an order for a gift for my wife for Christmas that was ordered November 27. At the time of order, the shipping terms indicated I would have everything by mid-December. I've asked their customer service to give me a specific delivery date, but they just keep giving me the same answer that everything is on its way and cannot give a specific date of delivery. The data from the tracking numbers show no progress since the 18th of December, and appears to be stuck in Greenwood, Indiana. I've now asked a half dozen times for them to just return everything and cancel the transaction. They say they cannot do this until the items deliver. I'm now disputing the charges with my credit card company. Zolucky is nothing but a scam.
Tip for consumers:
Avoid this vendor. It is a scam and you will not get what you ordered.
Products used:
I ordered several shirts, a jacket, a hat, and some jewelry.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-26 & 2020-12-29 & 2021-01-08 & 2021-01-12, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered an item from which they debited my account, but I never received a confirmation email. My banking account does not show an order number or a phone number to contact them. Therefore I am unable to track my order or email them for an update. YOU CAN'T do anything without a confirmation number? I would never never order from them again. They entice you with there beautiful designs and then take your money. So frustrated.
We cannot track your order with the limited information you provided.
Could you please provide the email account you used to place that order so that we can check? Transaction ID and the pay-to account will also help sometimes as well as your phone number.
Also, we now do send order confirmations once an order is paid. You can check the spam emails to see if it's there.
If you have questions about your order, please contact us by email at service@zolucky.com or by 24/7 chat online.
As my title states, my experience with Zolucky is that it's good when things go smoothly, but very difficult to resolve when they do not. For example, they sent me a dress that looked NOTHING like what I ordered. It's been weeks and they have yet to either send the right dress or authorize my sending back what they mis-sent for a refund. Their responses were like "we don't take returns on sale items", and they totally missed the points I was trying to make. Their error was why I was trying to make a return. After weeks and hours of my time, they finally agreed to a refund... but I have yet to receive it more than a week later now.
I purchased 3 dresses and 1 strapless bra.
1 dress did not look like the photos at all and does not fit. 1 dress looks good but was way too big the last dress was fine.
I reached out to customer service and I was offered a partial refund for the 2 items that I wanted to return in exchange for keeping the items and saving the trouble of shipping.
I never received a response from anyone about ill fitting products and how to return them. I sent 3 emails.
The items looked good, the prices seemed fair.
They looked attractive online.
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Upon checking, we have only found one email you sent asking about shipping information. No other emails since then. Please double check if you did email to zolucky.com?
From: slypus****75@gmail. Com Sent: 2021-08-03 10:13:51
To: service@zolucky.com
We will send you another email. Please check spam emails if necessary.
FYI: Return Policy
-All Purchase (except final sale item, swimwear, bras and panties, bags and accessories) can be returned within 30 days from the delivered date.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to use site, easy checkout.
Good prices
I ordered 3 items. First item took 1 month to be delivered. Second item took 2 months to deliver. Third item had nor been processed after 2 months. When I asked for this item to be refunded plus shipping charge I was given a run around. The item was finally cancelled and. Was told I would not receive reimbursement of shipping and the refund would take up to two weeks.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-04 & 2020-12-26, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The dresses that I bought in this online boutique are well made. I have two that I have had for months. They will never go out of style, and if you take care of them, they will last for many years. I just bought another dress today, I hope it is as good as the previous ones.
Clothing is bigger than stated - small is more like M-L. Clothes are made from some material that is heavy and coarse. Prices are too good to be true…because they are. Delivery ….it took 3 weeks to a month and I'm still waiting on 2 more items. I have returned everything I purchased. I WOULD AVOID THIS COMPANY.
Tip for consumers:
Clothing size is bigger than shown. Shipping is 3 weeks to a month. Cost to return is more than cost of items. Clothing material is some kind of foreign cloth - heavy and cheap.
Products used:
Sweater, shirt, dress
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
Sorry to hear that you are not satisfied with our products. The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!