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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
This time this boutique on the internet has raised my level of expectations. Thank you very much for such a fast delivery service to my door before the expected delivery date, the clothes I ordered I love!
This online clothing page has high quality clothing, I am very happy with my purchase in this boutique on the web, especially for the solution to all the transport problems that have happened in recent days due to the pandemic.
Disappointed returns are not possible because company is in China and shipping and import fees make it too expensive for returns. So be careful what you order and hope that it fits and is same as pictured.
Email only and only 15% credit for items I would like to return because postage to China and import fees prohibitive.
Interesting selection at reasonable price.
Style and price.
Easy to place my order.
Everything I received was the same quality as if I would have ordered through Wish. Clothes too small, bad stitching, off fit... overall, bad, bad quality. To top it off, I can't return anything. Everything says final sale. Never again.
Thank you for your feedback. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale items and final sale items).
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Amazing! The quality of the clothes is outstanding. My blouse was shipped promptly and well wrapped. Communication was excellent! I will definitely recommend this online boutique to family and friends, I will buy more in the future!
I am a first-time shopper and I liked what I saw.:-) So do all my family and friends who have seen my three "Grandma" tee shirts. I will be ordering more for two girlfriends who will become grandmothers in August!
I stumbled upon it while surfing the Internet.
I am a proud grandmother of one of the most beautiful and brilliant young women I know. I knew she would love to see me in the shirts I chose.
I am a first-time shopper and I liked what I saw.:-)
I loved the clothes that I received in my order. I contacted customer service about the shoes that did not fit and they were wonderful with no problem to satisfy me with the return. I will buy online here again.
This website really makes me very happy with their online service, they recover well when something (rarely) goes wrong. On average you check it once a week and I know what you get and I know it will get to where you ask for it to be shipped, it's simple.
I thought that probably buying clothes online here would not be as good as it seemed. How wrong I was. Beautiful design of my new dress, it looks great, it is not transparent! I am very satisfied with my purchase.
I have no problem either shopping, selecting a print or style... just problem with getting all the information I need in the order, i. E., Size is correct and final payment going through. Well... it is now done and done!
I am a standard size 8. I ordered 12 pieces of clothing in medium. I looked very carefully at the measurements they gave and measured myself. Out of the 12 items only 3 fit at all. Their sizing is completely off and makes no sense. In size medium some pieces of clothes were like child size, so tiny my 10 year daughter couldn't fit into and an adult size 8 and then other size 8 adult clothing fit me like I was wearing a tent. I would NEVER order from them again. It gets worse...when trying to do a return they only allow a return of 40% of what you paid and you must pay for your own shipping for the return. Basically out of an order of almost $200 I got 3 usable pieces of clothes and the shipping cost me what the return would have been. This company is a scam and I hope nobody ever uses it.
Tip for consumers:
Yes, I would never order from this company again and wouldn't have in the first place if they stated in their return policy that they only give you back 40% the value of what you paid AND you have to pay for your own shipping on the return. This is a totally deceptive scam. Please avoid this company at all cost.
Products used:
3 pieces of clothing out of 12 actually fit. Sizing is crazy. I orderded all size 8 womens. Some pieces couldn't fit a 10 year old child and some pieces of clothing fit me as a tent.
Dear Customer,
We apologize for any discrepancies between the measurements provided and the actual fit of the clothing you received. The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, then please send us the photos of the real item with size measurements. This will allow us to cross-reference the measurements with our sizing chart and investigate any inconsistencies.
Regarding our return policy, we apologize for any confusion caused. Our aim is to provide a fair and transparent process for returns. We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product. We will issue a 100% product refund after we receive the return parcel.
We want to assure you that we are not a deceptive scam, and we strive to provide quality products and excellent customer service. We understand the impact this experience has had on your perception of our company, and we are committed to rectifying the situation.
As we have stated on the website, the buyer is responsible for the return shipping cost if the items we sent are correct. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and provide a resolution.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Your product was too big and I've been waiting for a response to tell me what to do, I've had them ready to send back for awhile now. Please look into this and give me the address to send the items back. I love your items, but they were too big. I ordered an extra large bc I usually wear a size 14 shirt... it said USA size 14 is an extra large, but for me it didn't work.
Thank you
People seemed friendly through email, but I need to talk to a person. A phone number would be nice
It popped up and the clothes were so cute!
I loved the colors and style.
This was easy and I love your clothes!
I ordered tops. Took forever to get. None of them looked ANYTHING like the photo (colors were not even close and shapes were WAY off). Customer service is horrible. I returned the first part of order, they would not refund me. Wanted to return 2nd part but they made it insanely difficult. I disputed charge with my bank and can not get it reversed. I paid for clothes that I do not have and ones that I will NEVER wear. False advertisement, I recommend saving your money and sanity. After this initial review, I was told by Zolucky that removing it would "encourage" them to better serve me. They offered a lousy 30% refund and said I could keep the shirts. 30% for 3 items that were ALREADY returned and the rest that I will never wear.
Tip for consumers:
Don't use it. Quality is not good and they make returning items difficult. I returned 3 tops and was never refunded. I want to return the other half of my tops that I got but there are too many hoops to jump thru and already lost money on shirts i do not have. Been a very frustrating experience.
Products used:
took several months to receive all my tops/blouses. I kept a plain t-shirt. Returned the rest as was falsely advertised in every way shape and form.
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
I loved the items displayed on the website, however the quality and fit of the items were NOT as pictured!. Most items came in a print-on satin type finish rather than a woven cotton or tweed, as pictured and described. I had to order 2 sizes larger, then the sleeves hung off shoulders, or neckline too short or long. NOT made to USA measurements. No point in returning... to CHINA!, even though company address was in California as a shipping front. NOT IMPRESSED.
I have purchased several items from Zolucky, the first was almost two months ago, i am still waiting for a blouse. The company does not keep you in the loop as to when these items will be coming in. I have placed a second order, it is suppose to be here by the 28 if it isn't I will no longer order fro
M them. I like the blouses and the quality but not the service.
Ordering was easy and quick, BUT I would not quality what I received as quality products. The shoes were Not what was represented online. At all. And I am a true size 7 shoe, no more, no less. These are very large, probably at least a solid size 7 and not even close to the same color featured. One of the shirts looks like... I don't know, just junk. I tried to bleach it to be a more tone down color yellow, no dice, will not even bleach. Not sure I will ever wear it. I read the reviews and ordered anyway, so it is on me. READ THIS!
The way their clothes looked online. But buyer BEWARE...
Same as above. Clothes look good online, but they are of the cheapest quality out there...
So Far, experience is good. Ordering was easy and quick. Received a small discount for being a first time customer...
Delivery was long from time ordered- I thought I wasn't going to get the dress- then disappointed in the pattern when received- would like to return and get refund but not sure how to go about this process.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good shopping experience- hoping delivery is good as well
I love the clothes on this website, it is unique, comfortable and cheap. They look great and are true to size. I love all the clothes I have in orders over 20. The images consist of the actual clothes, each outfit including pants, jacket and shirt, all cost very little!
My order arrived I was happy with the sweater until I opened it up and saw what a shabby job they did of putting it together. Very poor workmanship the side seams are loosely sewn that you can see the stitches right through the right side of sweater. Wanted to return but was told it would be very costly as it ships back to China and customer pays shipping and other expenses, I was offered a 25% refund and keep the sweater. Very poor business practices. It would have been more costly for me to ship it to China. If I'd been aware items come from China I would never have ordered anything. I am very dissatisfied with Zolucky and will not be ordering from this company again due to the workmanship of product and return policy.
I was told it would be very costly for me to return item for a full refund as I would be responsible for shipping and customs expenses to return item to China. Their offer was a 25%refund and keeping the item.
I will have the seams re-done so it can at least be used.
I thought they were a reliable company, sadly I was wrong.
This sweater looked really nice on the internet, like it was made well but it was not.
First time ordering from this site, I hope I won't be disappointed.
After buying my sweater I started to worry that I would not arrive on time since I live a bit far away. I shouldn't have worried as it arrived exactly when it was supposed to and I kept up with the emails letting me know my purchase was on its way.
My new clothes arrived in a timely manner, well packaged. The treatment was excellent when I asked about my order by email, the clothes arrived at my house soon, I feel that they are of good quality. I'll sure want to shop at Zolucky again!
Their products are cheaply made, the quality is less than zero. The have terrible customer service. And the are not even close to the right size... seriously I ordered a 3x capri and my 9 year old granddaughter can wear them. I would not recommend them at all
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered a size 2X which I have been wearing. I could barely get either of the 2 items I ordered on. Charging $17 for shipping was excessive in my opinion. It took more than 3 weeks to get it. My 1st time ordering and probably my last!
The prices looked good and there was a vast selection to choose from. However, when the shipping charges were added, the price wasn't as good.
They looked nice in the picture.
It takes so long to look at all of the choices!
I tried everything on the website to return an item the was sent in a size small. I need an xxl or size 16. I finally got a response from Sitejabber after sending three return request. I'm suppose to hear back from them, but all I got was this Customer Satisfaction Survey.
I cannot contact you. I click “returns” and the website just keeps going back to the previous screen that asks what I want to do. Click “returns “ again and same thing! So far I’ve heard nothing from Sitejabber or Zolucky concerning a return label to return, exchange or receive a refund. I know you’re in China, but if you’re going to do business in the USA, an in-country phone number would be highly appreciated.
I found an item I thought I would like, but because of the size that was sent I cannot even try it on!
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. Meanwhile. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
While we strive to make our return process as streamlined as possible, I understand that there may be some hurdles that customers face. We appreciate your feedback regarding our automated system and will take steps to improve it.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information before.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well. Or you can contact us via email /live chat again. At the bottom right of our homepage https://zolucky.com/, there is a button similar to a headset, click it then you can open the live chat.
Regarding the phone call service. Please note that while we currently do not support telephone service, we understand the importance of providing efficient communication channels to our customers. Therefore, we will consider this option in the near future to better meet the needs of our customers.
If you need any help about your order, please do not hesitate to contact us via email service@zolucky.com or chat.
Best regard,
Mandy
ZOLUCKY
First item I've ordered. Won't know if I like it until I get it. Wish there were a little more descriptions about each piece pertaining to fabric.
Been wanting this for awhile. Easy to check out.
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China.
We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!