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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I love your shoes and decided I had to have a new pair of sandals. They have been ordered and will get to me just in time for spring wear. It took soooooooo long for them to arrive. Glad I didn't have special occasion that I needed them for. Where are you located? You must be overseas, yes?
Your products are so eye-catching. I am an old woman who needs nothing, but am sorely tempted when things are so easy on the eyes. I loved these sandals for a couple of months and finally succumbed to buy them.
Like the colors and the styles of your products. They are not run-of-the- mill.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love your shoes and decided I had to have a new pair of sandals. They have been ordered and will get to me just in time for spring wear.
Thank you for working with my limited budget cause I could only afford one top which was reasonably priced. However, the postage was close to the price of the top which caused me to not place the order. But, your company helped me with a special code. Thank you!
Zolucky noticed I did not complete my order and contacted me as to why. This company worked with me on my order and so I placed it.
I noticed your unique tops on a flashing AOL ad.
I like the top length and the scoop hemline trimmed in buttoms but, when it arrived the back was plain. I was hoping the scoop hemline was also on the backside. It would have helped if a back view photo was on your site.
Thank you for working with my limited budget. I love yiyr style.
You have beautiful clothing and in all sizes! Unfortunately the largest still didn't fit. I needed one more larger size for a perfect fit. The one I received is too snug! Just one wash and I can't wear again.
Because it looked classy when I first saw it.
Because I liked the style, color and length. Also the material.
You have beautiful clothing and in all sizes!
The sweaters that I buy in this online boutique are very well finished and the seams are well sewn, giving the feeling of resistance and quality. Shipping was a bit slow but unlike other online purchases I am satisfied.
I have ordered 4 dresses on this website, I loved them all. I had a problem with one of the dresses and you all were extremely quick to send me a replacement to make sure I was satisfied. Recommended.
I am very happy with the service of this online boutique. They really care about the quality of their products and are very kind to customers and are very fast in delivery overall, keep up the good work, thanks
I love the dress! Beautiful. The quality exceeded my expectations and arrived at my house relatively faster than the shipments of other clothing websites that I have purchased. I will definitely be back!
I was excited about getting my order but was disappointed at the quality of the fabric the items were made from. The dress fabric is so thin. Extremely so. The cost deserves better quality. I have to say it has made me decide not to order any more clothing. Too bad.
I was super excited and spent a lot of time reading and reviewing all the items I purchased to then receive them and be extremely disappointed and sad. Nothing was as described and all the wrong sizes. Now I have a whole stack of new clothes I cannot even wear…
Thank you for the gift coupon you are going to give me, to appreciate the little inconvenience I had suffered. I appreciate your efforts and feel you are doing all you can to keep a good customer like myself, very happy! I shall let you know when I receive my voucher.
Thank you for your feedback.
Sorry for any inconvenience caused. Upon checking, the dress in your order is 3XL size.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I LOVE your shop; it is my favourite! But I thought I would get a 15% discount for registering with you and because my two items were on sale, they could not give me my discount. So I was a bit disappointed.
Im very excited to wear my new necklace that I bought from this online boutique. It is very simple and very nice to watch. I loved this one. The price is very reasonable and they have excellent customer service. I liked their approach to helping the client find their best match.
I just sent an email about a shirt I bought and received a quick and friendly response which was very helpful and fixed the problem. Very satisfied with the customer service of this website! Thank you!
Order consisted of 6 shirts and 2 dresses. They came in 2 packages, with about a week between them. The t-shirts varied dramatically from item to item, though all tags said they were the same size. I believe they were mislabeled. Also, was charged a special amount for shipping as this company is out of the country. I couldn't find anywhere on their website where they tell you of this extra charge.
Website kept popping up on my computer, so I gave them a try.
Needed them
VERY USER FRIENDLY AND EASY!
I was super excited to order their items. I placed my order and waited two days for a confirmation number that never came. I emauled customer service, no response. I tried the immediate response customer service and as soon as I told them my card had been charged and I didn't get a confirmation email they stopped responding to me and the account showed logged off. My bank is going to dispute the $138 charge for me, but...
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We`re sorry to know that you haven`t received your merchandise.
For the delay issue, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
Any problems, you can email service@zolucky.com for further help.
We`ll try our best to address the problem for you.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The shirts I ordered came and they were quite large in size. I was surprised, I could have ordered a medium size. That was very nice. I would love to order more, but the reduced price shirts cost $10 shipping even when mixed with regular price shirts. That seems very expensive to me.
I recently placed an order in this online boutique, I found a dress design that I had been looking for for a long time and at a great price. In a few days I had it at home, perfectly packaged and meeting all expectations. Online clothing store highly recommended, I will buy again.
My order has arrived, an impressive shirt, the delivery was easy and fast, especially since it was earlier than expected. I was impressed, I thought it would take longer for it to be an online purchase.
First time. A bit confusing/ Wanted to order two different colors of same object---unable to do so. I submitted my order, Then got email saying I had not completed my order---please go back and complete the order; I went back and submitted it again, I received 2 of everything except the print dress, I went to your website to return the extra items and the overalls that were too small 3 times and have not yet been successful in returning the items, Please help!
I need an Rma slip that i cannot seem to effect
Sorry for any inconvenience caused.
You need to add each color one by one rather than adding 2 at a time.
For return, you can email us the items you want to return and the reasons.
Or you can help yourself and submit a return request online: https://noracora.com/contact-us
Return-submit a return request-enter order number- enter email address- return- select return items and reasons-submit.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First time. A bit confusing/ Wanted to order two different colors of same object---unable to do so.
The website was easy to use. I did choose the sizes a size above my normal because i was afraid the material would cling on some. I'm a "hippy" 12/14, and glad i did. One shirt was big, and neck line on two dresses is, but the fit thru the hips is comfortable.
Really, this is my best option for women's clothing shopping online. 15 days ago I bought a dress for myself and it was really amazing and also the quality of the dresses is the best. So I want to thank this website, highly recommended!
The pants I ordered here are fabulous, soft and comfortable, it will be amazing for this season. The service is fast and timely, the ordering process is simple and of great quality that justifies the price, which is still low. I will order again.
Just to get to the States was a month from placing order for 2 of 4 items. Other two items have not shipped, yet. The items were very reasonably priced, but shipping was extremely expensive. Choose not to order again from this overseas company.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-22 & 2021-01-08, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have been shopping with this online boutique for a long time. I definitely think that this place with a lot of trend and elegant fashion has a peculiar fascination for its customers. I have greatly appreciated him with his excellent overall customer service.
It is easy And there are many pretty things to choose from! But i was really disappointed with my second order and it costs too much to return, especially after I paid as much as the dress was worth to get it delivered faster.
Saw the ad and the dress I ordered looked pretty
The beautiful blue color
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
It is easy And there are many pretty things to choose from!
Very easy to shop & place order My only problem was in the tracking. Could not track with order # & tracking #. Did not realize shipment was coming direct from China. Longer ship time. Zolucky gave me the website that did work but sometimes it came back in chinese.
Could not use the tracking system. They answered very quickly & correctly.
Liked what I saw.
Was not looking for anything special, Just surfing. Found 3 items I liked. Had good reviews. Liked what I received.
Very easy to shop & place order
Gain trust and grow your business with customer reviews.
Thank you for your feedback. Gald to hear that you like our products.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!