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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
It is easy And there are many pretty things to choose from! But i was really disappointed with my second order and it costs too much to return, especially after I paid as much as the dress was worth to get it delivered faster.
Saw the ad and the dress I ordered looked pretty
The beautiful blue color
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It is easy And there are many pretty things to choose from!
2 of the item I received did not look like the picture online nor was material near what it looked like.
The dress I ordered looked exactly like denim in the picture. The material was a thin cheap silky fabric. The same with a top I bought.
I tried to return the items but Zolucky return policy is so complicated. In addition it practically says they may never receive the package, if they do then it may take a very long time to receive your credit. Additionally you are responsible for all return shipping costs.
I guess Zolucky relies on 1st time customers because I am sure they do not get repeat customers.
I do not like it when there is not a contact # & it is online customer service only. Most companies offer both options.
Saw the company online.
They looked really cute online but looks are deceiving.
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Kindly pls check the info we sent.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
It was very easy to order.
Difficult. I entered my debit card information and the screen went blank twice. Although I sent MANY emails to Zolucky to correct my address it took them a month to correct. (Perhaps they do not understand English?)
They do not understand English.
I liked their clothes.
Dear Customer,
We apologize for any difficulties you encountered during the checkout process and the delay in addressing your address correction request.
Regarding the issue you mentioned with the screen going blank after entering your debit card information, we apologize for the inconvenience and any confusion it may have caused. Technical glitches can sometimes occur, and we are constantly working to improve our website's performance and user experience. We appreciate your patience and understanding in this matter.
Your order was placed on 2023-07-13, and successfully delivered on 2023-07-24, which did not take a month.
Regarding the delay in addressing your address correction request, we have corrected the address and sent the email on 2023-07-13, and you replied to that email on 2023-07-14. But on 2023-07-15, you said the package was sent to another country. We sent you the tracking status of the package on 2023-07-16 (it was not sent to another country), and have informed you again that we have corrected the address.
Maybe you overlooked some of our emails, which caused unnecessary misunderstandings.
We appreciate your patience and understanding throughout this process. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive shopping experience with us.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Difficult. I entered my debit card information and the screen went blank twice.
I bought 2 pairs of slip on sneakers (Gray and multi) I liked both but the multi was defective so I wanted to return it. Zolucky said It had to be returned to China so the postage would be more than the value of the shoes so they offered me 15%of the purchase price so I will receive $3.00 and keep the shoes, which I cannot wear. So beware!
Thank you for your feedback and sorry for any inconvenience caused.
Per checking, you have two orders with us. The first one includes 3 shirts and the second one 2 shirts. We cannot find any shoes. Could you please double check if you did order from Zolucky? Or you placed that shoes order with a different account? A correct order number would be helpful to locate the problem.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I will never buy anything from Zolucky again. When I received my items which were a shirt and a sweater
They ended up being too big. I tried to send them back but it was more trouble than it was worth. If you want to send something back to them you will have to pay for postage shipping costs and any other charges. They will not let you send back any final sale items either which I was not aware of when I purchased them. I was very unhappy with the way they do things. There are not many companies I have dealt with that treat there customers this way by making it so hard to return things. I will never buy from them again. I do not have proof of purchase because I do not have the ability to take any photos of items or receipts. I can tell you that one of the items I wanted to return was a long sleeve red and gray shirt with the words Don't piss off old people the older we get the less life in prison is a deterrent and this is how I feel now
I purchase three shirts from Zolucky. The first shirt arrived a month later and it was not what I ordered. The second shirt was of poor quality, but at least it was like the picture on line. I am still waiting for the third shirt. The company claims that that was delivered; but I never got it and all they tell me is to call the post office. It has been over two months.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for any inconvenience caused.
Per checking, the alst item has been delivered by USPS.
Delivered, In/At Mailbox
June 12,2021 at 2:25 pm
Could you please double check? We've also initiated a case with USPS but it takes 1-2 weeks to get an answer. If you call USPS, an immediate answer would be given.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Many items were mis-sized, even though I ordered X-3XL. This was my first order, so I expected to get some type of discount. None entered were accepted.
It was offered later, and now I won't order again because of no guarantee of sizing and high shipping costs..
Was offered % off, but won't be ordering.
Looked cute
This was my first order, so I expected to get some type of discount. None entered were accepted.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dazzling online boutique and couldn't have been more valuable or spent more time with me online! It made me feel so amazing! I would recommend this website, since I have the store to myself only from the comfort of my home. Incredibly happy with my new dress!
I received ads online for Zolucky. Seemed like good designs for a cheap price. Once I ordered the product, I was expecting some level of communication. There were no emails about shipping, no emails with tracking information...nothing. I had no idea if I would ever see the times. They did arrive, but the fit was very boxy and not form-fitting at all. They fit like cheap, generic kid's clothing. We emailed about returning the items (which there was not really an easy way to do), and have not heard back, though we did get a satisfaction survey (this one). I am not very hopeful that they will allow a return or that they will respond at all.
I would definitely just shop on Amazon or another site that has some level of protection for purchases (this one is overseas which wasn't clear during the purchasing process either). I should have known that a catchy site name that I've never heard of before would be risky (and I guess I did suspect it).
There was no customer service. No response.
Landblasted by ads and fell for it (lol).
The designs seemed trendy and the price was cheap (again...I set myself up for what occurred).
Dear Customer,
We apologize for any inconvenience you experienced.
Actually, system will send confirmation and tracking information to the email you left for the order. Please check your spam folder as well if you can't find the email.
About the return email you mentioned about return, we have checked and confirmed we have replied it. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We want you to feel confident in choosing our business, and we assure you that we are a legitimate company committed to providing quality service to our customers. We take every customer inquiry seriously and are dedicated to resolving any issues you may encounter quickly and efficiently.
If there is anything specific that you would like us to address or any questions about return, please do not hesitate to contact us via email service@zolucky.com
Best regard,
ZOLUCKY
I have never used to say before. Seemed easy to find products. We shall see the quality when the items arrive.
In sept 2020 I purchased 7 items, a pair earrings, shoes, scarf, purse, & 3 tops. All were of extremely poor quality. Some were purchased as gift & too poor quality to even give. The shoes were plastic (they even spelled the leather - "Letcher" the scarf was of an itchy poor quality material and the tops were thin and sewn very poorly —- Stay away do not purchase from Zulucky - prices are too good to be true!
Tip for consumers:
don’t purchase from
Zolucky
Products used:
donated to goodwill
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for all the inconvenience caused.
We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can chat with us while we are online or contact our CS team via service@zolucky.com.
Thanks again and have a nice day!
Warning do not buy from this merchant, 1st based in china and the refund is the burden of yours, shipping back is costly. 2nd quality of clothing is bad, not properly sized and very thin. 3rd they will just want to give you. 25 cents on a dollar for the stuff, instead of returning. There a reason for that- keep you hard earned money.- Sc
Products used:
clothes
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I do not have a single garment bought in this online boutique that I did not have and everything seems of quality. The most important thing is that everything is very elegant and beautiful :) Also, my shipment was fast. I will buy more in the future.
I do not have a single garment bought in this online boutique that I did not have and everything seems of quality. The most important thing is that everything is very elegant and beautiful :) Also, my shipment was fast. I will buy more in the future
Excellent, I had a meeting of alumni of my school and that's why I asked for two dresses. The very first time I used this service, they were very helpful to buy clothes online, the shipping time was fast. Helpful before and after ordering the dresses!
They change the status of your order from processing, they actually charged my card, then to sending to logistics, then to carrier evaluating order... but its never really shipped. Its just crap. They now have my money and a month later i have nothing, not even a tracking number. They are in China and they are ignoring my requests to cancel my order. I am pursuing getting my money back through my credit card company
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-31 & 2021-01-12, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Descriptions of products are detailed and ordering is easy. However, I needed to return two items due to size and tried to contact Zolucky multiple times. They finally responded by saying they would give me 15% off a future purchase if I didn't return the items. This doesn't help me with the items that are too large and the original purchase price.
I tried contacting the company multiple times to return 2 of the items because they are too large. My attempts were acknowledged saying I could expect a response soon. The only response I received was an offered 15% credit for a future order if I didn't return my purchases. Why would I spend more money with a business that won't help with merchandise that doesn't fit and would rather give me a future discount?
Liked the selection.
Liked the items in the picture.
Descriptions of products are detailed and ordering is easy.
My pair of shorts I ordered were supposed to be a 2XL and I got a small, all the shirts I ordered were the wrong size. Needless to say I am very disappointed and probably will not shop your site again! Never received my bracelet either!
Products used:
None
Sorry for any inconvenience caused. As we check, you did order size S for the shrots. You may mistakenly add the wrong size to cart and did not notice that. Next time you may check the order confirmation we sent and reach us to change the size if anything is wrong.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I must say that I had a good experience with this website. I ordered a neck accessory. I have no complaints about the delivery time. The item was as described and I am happy with the quality. I cannot understand that many people have had difficulties with this online boutique, my first experience was good. I will buy again.
I orderd a dress from Zolucky. It was so mis- proportioned it might have fit a stick! Called customer service and never got an answer. I cant even find an address for their headquarters!
Beware of Zolucky!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I wish I could give negative stars. The clothes are JUNK! The material is horrible I have never felt anything like it. You have to pay for return shipping which is more than you pay for the junk. It doesn't look anything like the website. Everything runs big even if you would want to wear it which I don't. The clothes come with a different tag not Zoolucky. I think this so called company is a scam. I have read many horrible reviews. I wish I would have read them before ordering.
Products used:
None
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
As per our policy, customers are responsible for the cost of return shipping fees. For more information on our return policy, kindly visit https://zolucky.com/information/returns-exchanges.
Also. We apologize for the misunderstanding and inconvenience caused by the brand name.
We would like to assure you that we are a legitimate.The clothing brand does not always match the name of our website since some of them are marked as designer's brand and others as supplier's name. Hope for your understand.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com We will reply to you within 24 hours.
Best regard,
ZOLUCKY
I wish you had shoes in 1/2 sizes. I'm never sure about the size because some of them a small is a 42 bust and some mediums are 38 which is my size. It is also hard to return items if they do not fit properly because of the way the sizes run. Each top & dress are all different sizes. In other stores I am a medium no matter what but here I could be a small on one item and a large on another? It is confusing and that is why I procrastinate when buying from ZOLUCKY
I was confused about the order verification on my original order as I received nothing by email. I am hoping that i will receive my order in due time. I am looking forward to those beautiful tops. Thank you. Agnes Mathews
I actually didn't hear back from customer service, so I didn't know what to expect .
I loved what I saw on the advertisement!
The tops are beautiful!
I placed same order last week & never got verification. I don't want a double order.
It seemed easy for me (81 yrs. Old) to get the order completed, especially since I wanted to change sizes and remove one. It's good to have a size guide. However my gray shirt, which I ordered in 2XL was still way to small (I usually order XL), but wanted to wear it over short-sleeved pullovers and a couple reviews said it ran small, so I ordered two sizes larger. And it's still way too small.
A lot of the items seemed to be more for my age - wish the one would have fit - and that I would have received my Christmas sweater in time to wear it tomorrow, which is when I needed it. I still haven't received any notice about when it will be here, nor did I receive emails when the others were going to come.
I've been looking for a cotton/polyester button-down shirt for a long time. Not the color I wanted, but really needed one. The multicolored sweater came early, is perfect. Still waiting for the Christmas sweater to arrive.
Thank you for your feedback and sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
For the sweater, it was shipped separately and should be out for delivery today.
2021-12-01 06:10:00 pickup
GIRARD, OH, 44420
Out for Delivery, Expected Delivery by 9:00pm
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It seemed easy for me (81 yrs. Old) to get the order completed, especially since I wanted to change sizes and remove one. It's good to have a size guide.
The clothes are larger than their stated size. I ordered small sizes, and they appear medium. I ordered medium sizes and they looked like tents on me. I donated most of them because return shipping is too high for the value.
Additional views (back, side) of clothes would help deciding purchases
I bought a beautiful dress here, I arrived earlier than planned. Very soft material. It came in a very small bag thinking it was a joke, but when you take it out it surprises, it expands quite well. For a person of 1.70 it is a perfect size.
Gain trust and grow your business with customer reviews.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!