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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
None. I couldn't WAIT to get rid of the STINKY shoes! I returned them to the address they were shipped from, which was still $8.50. Altogether I lost $30 just from shipping alone. If I'd mailed them to China it would have cost another $10. They acted like they'd give me my $31.99 back, but at a cost of $27? The real refund is $5. Scam artists!
CHECK THE RETURN LOCATION!
If it says China, DON'T BUY!
Tip for consumers:
DO NOT BUY FROM THIS SITE!
Products used:
None!!
I love how cute the clothes I buy here are! It was an impulsive online purchase, but I love it! The shirt is a bit thin for the quality of the material, so I found that if I just wear a skin-colored bra, nothing shows. I tried a white t-shirt underneath, but then it was showing the outline of the t-shirt.
The clothing arrived and I was expecting it to fit me as I ordered XXL and XX2. However when it arrived I was horrified to find their products say XXL but are nowhere near the mark. The extra large turned out to fit a 10 year old. Since I don't have children the girl next door got my order. I will not be buying from Zolucky again. Their clothes are pretty, and the material very nice but they have no idea what the correct sizes are for the U. S market.
Its not worth repeating
I saw it online.
I was going away to the beach on holiday and wanted new clothing to go with my holiday.
Nice clothing at a good price. Makes shopping nicer and quicker.
I made my first online purchase with this online boutique and when it arrived I was very impressed, to be honest I was not expecting much quality, but I was wrong! I am very happy with my dress, it is soft, appropriate size, very good quality, the print although light, is very striking, I will continue to buy online here without a doubt!
Convenient website with lots of modern fashions, I have always been back to this online boutique. Her clothes are very fashionable and I have always been happy with what I received. Good price and great products! I would continue to buy here!
I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.
I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.
Great selection of clothes. I've been looking for an online store that has a good variety of clothes and I finally found a gem. They have a great selection of clothing and are reasonably priced. I can't wait to receive my order!
Excellent website very useful with my return and help with my payments. I loved all the clothes I bought from them, only some didn't fit, which is devastating, but I still loved it even though it didn't fit. Keep it up girls
This is the first time I have ordered sandals online and I am very happy to say that they are exactly what I was looking for. The size is appropriate, they are comfortable and very beautiful. Will order again in the future.
This website is perfect, I can't live without them. The price is reasonable and the clothes, especially the dresses, have a quite diverse design, yes, a lot of style, I heard this from my friend and now I always buy clothes here!
I had ordered 8 items. The sweater smelled like chemicals and 3 of the other items were not of the quality for what I had paid for. 2 of the items looked like polyester and not cotton (seemed like a bait and switch... did not even look like the picture). When trying to return... because they are out of country was discouraged. I did get a partial refund but had I actually known what I would get I would never have ordered. On top if it it took over a month to get the full order.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Greatest clothing, prices, selection, colors, and prettiest clothes. The material on some of the clothing is so soft. The way each item of clothing is individually packaged is like no other company. You will not be sorry.
Tip for consumers:
They have absolutely gorgeous clothes to pick from.
Products used:
Shoes, dresses, shirts and pants
I loved the look of the dress I received but asked to return because it did not fit and I wanted to order something else. I received a reply telling me I would receive instructions for a return and it must be done within seven days. I have never received any further correspondence. While I didn't pay a lot for the dress, it does me no good to not be able to return it and order something else. I won't order from them again.
Website is easy to follow; well laid out - eager to see the actual products
My order took almost 3 weeks to receive and then it still was not my full order. Nothing fit! I ordered the size I normally wear and it was so small. The items I did not receive were on back order which I was not notified of until I contacted them. It cost $18 to send my order back, so I spent $18 dollars and got nothing! Will never order from there again.
Dear customer
We are sorry to hear that your recent experience with our company was disappointing and did not meet your expectations. We would like to address your concerns and provide assistance in resolving any issues.
Regarding the shipping of your items, we apologize for any delay or confusion caused by the separate shipments of your order. Sometimes hot sale items require more time to prepare before shipment, which may result in items being shipped separately to ensure timely delivery. We apologize for any inconvenience this may have caused you.
Regarding the sizing of the items you received, please note that the sizing of different items may vary due to differing sizing standards, and our size chart provides accurate measurements for each product. If the actual dimensions of the item we have sent you do not match those stated on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.
Regarding the back-ordered items, we apologize for any miscommunication or delays in informing you of their status. We aim to notify our customers as soon as possible if an item is out of stock or on backorder, and we apologize if this was not effectively communicated in your case.
Rest assured that we have refunded the returned and canceled items through your original payment method. Please contact your card company or payment provider if you have not yet received the refund.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Horrible Return Policy. I tried to send back 6 Tops out of 15 Purchased.
They wanted $ 60 to Return. Then I requested a $ 25% Refund on a $ 100 Return
And never received an answer! I will never recommend them to anyone.
Tip for consumers:
CUSTOMER SERVICE & RETURN POLICY SUCKS !
Products used:
WOMENS CLOTHING
Thank you for your feedback. Normally we will reply to your email within 24 hours. Please check your mailbox, maybe it is in the spam folder.
Sorry to hear that you are not satisfied with our product or service. In order to better help with your issue, could you please provide your order number for checking?
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
My experience was major disappointment.
The shipping was long, the sizes were different for each item making only one shirt a good fit.
I am keeping it and the red long dress (not the quality it appeared) and for a medium size it was extra large size. But I think I can alter it.
Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.
The clothes did not fit as pictured and the quality of the fabric is not good.
Great at tracking. Now I would like customer services help retuning most of the clothes I purchased.
So far no help on that.
The pictures of your clothes looked great and the prices were good. However, you get what you pay for.
I needed pants and tops for the summer.
Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.
Very disappointed it's been over a month and still No product! Tracking states it left an American warehouse but the USPS has Not received the product. 40.00 + and No product. Only response I get is tracking says it has shipped. No it hasn't!
No real response!!!!!!
The shirt was so cute. I thought I’d give them a chance
The look of the shirt
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
We are now confirming the status of the package with the courier. Any updates, we'll let you know.
If you don't hear anything back from us, please contact us at service@zolucky.com. If we confirm package lost or Logistics exception, we will issue full refund to you.
Please know that we appreciate your patience and understanding while we work to improve our services. If you have any further concerns or questions regarding your order, please do not hesitate to contact us.
Best regard,
ZOLUCKY
So far so good! Will comment when product arrives
Bought a pair of shoes... when they arrived they did not match up color and pattern wise... cheap and they smell like gasoline. They claim you can return within there policy... which is such a joke... Don't order from Zolucky as this company it a cheap nasty company! Run Run Run!
Tip for consumers:
Do not purchased rom this company run run run... Walmart has better product then this company plus my shoes smelled like gasoline
Products used:
Shoes
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you run into any issues, feel free to drop us an email service@zolucky.com and we will get back to you ASAP.
I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.
I like tje style of the tops and like pockets in 1 dress. The other dresses do not fit as well as the tshirt material. Tje silk material is more binding
I like tops and hope to get a few dresses in my selection.
I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.
This website attracts me because its collection is fashionable and the order processing is very convenient. The clothes are great, very high quality and very comfortable. I feel so chic in my new clothes.
The dress was unacceptable. The material was thin and cheap. It had very large armholes. I just gave it to Goodwill. The bra had little or no support. It was more like something you would wear under a Hirt to give the false impression of a slip under a dress. It went to Goodwill also.
I chose this site from the outstanding pictures of gorgeous dresses. I should have known better. I couldn’t find customer feedback to determine a purchase.
See above. You have a magical photographer. He/she makes everything look fantastic. Never again.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
NORACORA is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The web page kept saying my shopping bag was empty but I had placed two items in it. Finally after several tries, at least 4 or 5, it showed my order, but with too many bras. I corrected it and finally i was able to place my order.
I want to share my good experience with this online boutique, they send me my package the day after placing my order, the package arrived in good condition, the clothes were also in good condition, I fall in love with my clothes, the fabric has a soft touch, true to size chart and pictures
I received my order; however, the dress was huge and I wanted to return it. I was convinced to keep it and get a 15% discount because return shipping charges would be astronomical. I did choose this option but now have a dress I can't wear.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!