• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user norac94
2 reviews
5 helpful votes
  • Send Message
February 15th, 2022
Verified purchase

Zolucky has changed a lot of their styles to aim to a younger generation. Fun styles! Great prices! Just be sure to double-check the sizes. What U.S. size medium would fit me well, the Asian size with quite large and long. And double-check the fiber content. What I thought was a cotton blend, turned out to be a polyester knit.

Quality
Thumbnail of user danielleb446
1 review
0 helpful votes
  • Send Message
March 24th, 2021

I bought a very nice shirt on this website, I had a problem with the stock of the chosen color and I had to change for another but the treatment was very good, personalized, friendly and solved very quickly by email.

Thumbnail of user menquiy1
1 review
0 helpful votes
  • Send Message
June 14th, 2021

My online shopping experience was great here, I'll put it on my favorites list, I was surprised by the free shipping offers. Overall this was the best shopping experience I could ask for. I would recommend this website to anyone :)

Thumbnail of user markq503
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

I ordered a jacket - after 3 weeks i asked what had happened to my jacket - they said they were backordered and had no idea for how long - i ckd back in a week and they cancelled my order - it was such a cute jacket - im so disappointed with the customer service - i cant recommend this to anyone

Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear customer

We are sorry to hear that you had a negative experience with our online store and would like to address your concerns regarding your order.

Regarding the delay in shipping your jacket, we apologize for any inconvenience caused by the backorder. Sometimes hot sale items require more time to prepare before shipment, and we understand that this can be frustrating for customers who have been eagerly anticipating their order. We apologize for the delay in communicating this to you and any confusion that may have caused.

Regarding the cancellation of your order, we found that you had contacted us via email to request a cancellation if your order could not be delivered by October 14th. As we were unable to guarantee delivery by that date due to the backorder, we processed your cancellation request as per your instructions. We apologize if this was not communicated to you clearly or in a timely manner.

We are sorry that we were not able to fulfill your order, and we understand your disappointment at missing out on the item you had your heart set on. We value our customers' satisfaction and strive to provide excellent customer service, and we apologize for falling short in your case.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Thumbnail of user robk380
1 review
0 helpful votes
  • Send Message
August 13th, 2023
Verified purchase
• Updated review

The sandals I received were cheaply made. The straps and heels were apparently glued on and I was afraid they would fall apart. Also they were too small. I will never purchase anything from you again.

Reason I chose this business:

Your on line picture led me to believe the shoes were attractive and comfortable.

Reason I chose this product:

See last question.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We apologize for the inconvenience caused by the poor quality of the sandals you received from our website.

We take such concerns very seriously. We appreciate your feedback regarding the straps and heels, which should have been secured with high-quality materials. We will definitely forward your review to our production team so they can investigate and improve our quality control procedures.

Regarding the sizing issue. Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.

Once again, we apologize for failing to meet your expectations and for any inconvenience caused. We hope you'll consider giving us another chance in the future to provide you with the best products and services possible.

If you need any help, please do not hesitate to contact us directly via email at service@zolucky.com.

Best regard,
Mandy
ZOLUCKY

SIZE
July 14th, 2023
Verified site experience
• Previous review

I want size 8.5,NOT 8.0. I'm not sure I put that.

Thumbnail of user chriso568
1 review
0 helpful votes
  • Send Message
September 26th, 2021
Verified purchase

This is my 4th or 5th order with Zolucky and each has been painless and very economical. My wife is in Memory Care so is pleased whenever she receives new stuff. Actually, we have received ONLY a fuzzy brown sweater from the second order... which I assume was the one from the 27th. I await the rest of the order but It seems to be taking a lot longer than the other orders have taken. I have wondered if the remaining part of that order was returned to Zolucky stocks after some difficulties that we encountered with the order made previous to that one. (It's fine, if it has been returned!)

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thanks for your feedback. We are more than happy to be of any help!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user mylaw2
3 reviews
1 helpful vote
  • Send Message
March 17th, 2023
Verified purchase
• Updated review

The quality was like swap meet apparel. Some things can be acceptable if that's what you're Shopping for, but the dress I received wasn't the same dress, the shoes were made of a smelly vinyl.

The shop was away for a couple of weeks for, I think, a new year celebration. I understood and hope they had a Great time!

Service
Quality
Too Cute!
March 27th, 2021
Verified site experience
• Previous review

Really cute stuff. I love the size chart info fir each item

Thumbnail of user lindas2960
2 reviews
0 helpful votes
  • Send Message
February 10th, 2021

I had ordered two tops and was not happy with the quality. I wanted to return them and was informed that I had to send them to China even though they were sent from within the US. It would have cost me as much as I paid for the tops to pay postage to China. I wrote a bad review on this site. They contacted me and said I could get a 15% refund. I chose that. The next day I was informed that I could not get the 15% refund if I did not remove my review. I am not removing it. They can have my $7.50. Do not buy from this company. The clothes are poor quality and take forever to arrive, and the customer service and return policy is awful. I wish I would have checked reviews before I bought from this website. Any good reviews from this company must be from employees.

Tip for consumers:
Don't use this site

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberte1146
1 review
0 helpful votes
  • Send Message
May 28th, 2021
Verified purchase
• Updated review

All but 3 items did not fit. Shortly after I started the return process, I realized that returning the items would not be worth the trouble. They wanted me to take 15% off the merchandise instead of a full refund. After reading the refund requirements and that I also paid for the USA tariff tax, I decided not to use Zolucky again.

Reason I chose this business:

Liked the merchandise

Quality
Easey peasey
April 28th, 2021
Verified site experience
• Previous review

Ooooooooooooo

Thumbnail of user terryw740
2 reviews
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase
• Updated review

Too many times I order beautiful shirts only to get these horrible, unbearable shirts. But I keep on hoping these will actually be the sweaters I ordered.
Part of my order was beautiful, the rest was...
I recieved a large shirt that was 8 inches smaller than the medium top. I can't wear either. The sweaters are beautiful but anything marked jersey is a weird fabric.

Quality
Hoping to get what I ordered
December 23rd, 2022
Verified site experience
• Previous review

Too many times I order beautiful shirts only to get these horrible, unbearable shirts. But I keep on hoping these will actually be the sweaters I ordered.

Thumbnail of user brucen290
1 review
0 helpful votes
  • Send Message
February 21st, 2023
Verified purchase

I've ordered in the past and loved the top so, felt good about ordering again. I ordered 2, received one in a couple weeks and it fits great. But, the second one took a month to receive, it is the same brand but is a bit small- I might return it.

Quality
Thumbnail of user elijahs218
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase
• Updated review

I ordered a pair of pants but they were way too big and I did not like the fabric. I contacted them about returning them. They told me to return them at my expense and they would decide about a refund. I have not heard from them.

I guess it was a lie lie. They did not refund my money. The merchandise was in perfect condition. I am so disgusted with them. I will not use them again.

Reason I chose this business:

I won’t use them again

Reason I chose this product:

I thought I wanted those pants

Service
Most difficult website to purchase from.
July 20th, 2023
Verified site experience
• Previous review

I have been trying to purchase these pants for two weeks. I still don't know if I've got them ordered or not. And I had put several things in my basket, but did not want all of them, but it wants to say that 0 200 and some odd dollars for those items which I did not order, I just feel like it's a mess will order from Amazon from now on

Thumbnail of user josephs2078
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase
• Updated review

I received four of the same shirt and a small in another shirt when I had ordered an extra large. The quality seems to be good and the designs were very nice but the feeling of the order left something to be desired

Reason I chose this business:

Advertising

Reason I chose this product:

Attractive blouses

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

After we check, you ordered all clothing in size XL, but you claimed received a size S? Could you please provide some pictures of the wrong size item you received so that we can check for you?

An email has also been sent to verify this case. You can reply by email.
From: service@zolucky.com Sent: 2021-09-06 17:20:34
To: chuck.bro***5@gmail.com 

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Great so far
August 5th, 2021
Verified site experience
• Previous review

Love what I am buying for my wife's birthday

Thumbnail of user tonyx255
2 reviews
0 helpful votes
  • Send Message
December 25th, 2021
Verified purchase
• Updated review

I ordered four 3xl sizes in tops, to make sure that they might fit as the sizing is confusing. 3 of the things will fit okay the fourth marked a 3xl is the size of a medium in American sizes. Not happy and had no way that I could contact them about this issue. So not going to make anymore purchases from this company.

Reason I chose this business:

I thought the styles were cute.

Reason I chose this product:

I needed clothes in my size(plus). They were cute so I tried the company. My mistake.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

First time shopping
October 26th, 2021
Verified site experience
• Previous review

Selection a little thin for my taste as far as bottoms go and shoes, but really enjoy the tops they're kind of cute hopefully they fit thank you

Thumbnail of user patriciaw2075
1 review
0 helpful votes
  • Send Message
July 28th, 2022

Zolucky was uncooperative and refused the return, and were not nice about it! They do not care if the customer is right, or how we feel! Chat is the only way to get your message or question across and they answer with an automated answer! Don't shop here...

Tip for consumers:
Shop somewhere else These people just don"t care if "you" have a problem,

Products used:
2 tops out of 10 items ordered/ no refund a day late

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue on our website and we will make a big change soon. Hope to see you again!

We reply emails within 24 hours in person, but sometimes our reply will go to spam emails. Please double check.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user josepha911
1 review
0 helpful votes
  • Send Message
February 23rd, 2021
Verified purchase
• Updated review

A few items were satisfying (t-shirt, sweatshirt, and a mini dress). What I was dissatisfied with is a summer dress that was expected to be shorter in length and was also expected to be cotton (dress was not cotton and fell well below my knees) - totally unexpected. I was also not happy with an "orange colored" selection made to a blouse that came back looking more like a "pink colored" selection - totally unexpected. I was also not happy with a pair of bottoms that I thought would be more cotton like and ended up having a bit of a bulky look - also the color was much bolder than I thought it would be - a little too bold for me. Finally, I felt that a few long sleeve shirts were too baggy looking - not happy with the fit.

Reason I chose this business:

Clothing style and prices.

Reason I chose this product:

The tones and styles seemed to fit my taste

Value
Shipping
Quality
Good selections
February 5th, 2021
Verified site experience
• Previous review

Enjoyed the selection of clothes.

Thumbnail of user freddas1
1 review
0 helpful votes
  • Send Message
April 5th, 2021

The best clothing store on the internet where you will find everything that you did not have in your closet! In fact, even the smallest research on this online boutique will make you love every purchase.

Thumbnail of user marianf44
1 review
0 helpful votes
  • Send Message
June 3rd, 2021

Clothes are cheaply made and not to size. The pictures look lovely but I can't believe the clothes that are sent are the same as what the models are wearing. And they took a month to arrive. Don't waste your time and money.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.

Have a nice day!

Thumbnail of user kevinp1005
1 review
0 helpful votes
  • Send Message
July 12th, 2021
Verified purchase
• Updated review

I ordered the same dress in two sizes: XL and 2XL. There was very little difference in the sizes and I've had to give both away, since neither fit me. In US I am size 16.
Other than that, deliver was quick and the dresses were as advertised.

Reason I chose this product:

I liked the dress

Quality
Lovely dresses!
June 12th, 2021
Verified site experience
• Previous review

Dresses are just lovely. Web site is easy to use.

Thumbnail of user peggyp213
1 review
0 helpful votes
  • Send Message
January 2nd, 2021

Zolucky is a bait and switch scam. After a month or two, I finally got the shoes, just thrown in a thin plastic bag. They looked nothing like the photo on the Zolucky website, and were some kind of plastic, not the leather shown and described as "leather".

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user sadiec20
1 review
0 helpful votes
  • Send Message
April 4th, 2021

Boutique online that has a great selection and lower prices than many other online stores. Not only the clothes, jewelery and accessories are fabulous! I enjoyed the online shopping atmosphere! So perfect!

Thumbnail of user mattheww1214
1 review
0 helpful votes
  • Send Message
December 6th, 2022
Verified purchase
• Updated review

Did not receive the size I ordered. Returning everything. Not asking for exchange since the clothes were not quality I expected. Expensive to ship back to seller, and I will probably have to pay customs fees. Will not buy from this seller again.

I needed the order return policy explained twice to understand what I needed to do.
Should have been easier to do.

Service
Thumbnail of user missw50
Miss W. – Zolucky Rep

The detailed measurements of different products on our website differ even in the same size.

If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Looking forward to your reply.

Great Selection!
October 2nd, 2022
Verified site experience
• Previous review

So much to choose from! Lots of styles, colors and fabrics plus outerwear, shoes and accessories. Quite a website.

Thumbnail of user danielar61
1 review
0 helpful votes
  • Send Message
September 13th, 2020

I love to buy my clothes in this online boutique, but also the accessories are beautiful, the jewels are beautiful and well made, they are plated in imitation gold or silver and I think they are durable if you are careful with them.

Thumbnail of user martiriag
1 review
0 helpful votes
  • Send Message
April 28th, 2021

I ordered a shirt here and it is very stretchy so it fits me well, I usually wear a small US size but I bought a medium and it is perfect! There were some loose threads, but they cut easily and that's okay!

Thumbnail of user bobi425
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase
• Updated review

Nice looking dresses. Did not know they were made in China. They broke the order into 2 shipments. The first one took almost 3 weeks to arrive. The 2nd was going to take and additional 15 days. Trried to contact them vis their web sit but it was impossible. No response from using chat and was unable to email them. Finally contacted PayPal and they were able to contact the company and cancel my order. Thank You PayPal. Stay away from this company.

Was only able to be in touch with them through PayPal. Chat and email were inaccessible.

Reason I chose this business:

Good prices and nice looking dresses.

Reason I chose this product:

Want a nice spring summer selection of dresses.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

Sorry for the inconvenience.

We are an online store, we are committed to providing you with professional and high-quality customer service, all the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee.

Sometimes we will ship the ready items in priority in order to avoid further delay.

We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.

We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.

If you need any help about your order, please contact us at service@zolucky.com.Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.

Best regard,
ZOLUCKY

Just for fun
March 28th, 2023
Verified site experience
• Previous review

Lots of selections at reasonable prices. Did not like their coupon policies.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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