Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I recently came back after trying a few different brands of clothing on the web for the past 12 months. Not only is their product better than ever, but their online service is 10/10. The lady I spoke to was very helpful and made the online shopping experience tenfold.
Great online boutique for clothes! I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the things I love.
I have now ordered two times from this site. The clothes looked cute online. The first order came weeks late and the quality of the items is terrible. I gave it one more try. I ordered items for valentines day two weeks ago. The items have not arrived. They have not even been shipped. I know they give bargain prices, but I guess the old adage, 'you get what you pay for' is true in this case. Never again.
Excellent fashion clothing website. I loved my sweaters, I asked in several sizes to try, incredibly almost all of them fit me well, and I have a large bust. They are very friendly, I highly recommend them.
Exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipment has taken longer than I expected, but not so much.
The clothes in this online boutique are very good, they have very good service, everything is perfect from that clothing line since this website has dedicated itself every day in a better effort to improve its designs.
Catchy with the photos and nice-sounding fabrics, I was deeply disappointed with the products I received. One shirt was made of some rubbery fabric that could almost stand up on its own. Anything that looked like a woven product ended up being a print on polyester. So disappointed with the quality. Then, when I asked to return them, I found that I had to mail the items to China for about the price I paid for them. They offered a 15% consolation, but that did not equal my investment. Overall, totally disappointing!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great. They definitely care about the customer and the quality of their products.
Lots of fun things to choose from, items not generally seen in stores.
I found some super cool leggings. I ordered 3 pair, shipped to 2 addresses. The gift (2 pair) were excellent. The one pair for me, was too large. Perhaps my mistake. I thought I ordered a small but a medium arrived. I love the design so tried to shrink them a bit and they are ok.
I bought a beautiful blouse and a belt for my sister in law for her birthday. She loved them both and I was very happy with the opportunity to buy something online on this website that I would not normally find in physical stores where I live. Excellent customer service and delivery.
A girl in fashion heaven! I order a lot in this online boutique for small shoes and small sizes at a good price^^ being a size 4 person (and in shoes... * groan *) to find clothes that fit me can be very difficult without buying in the children's section! I love that it only takes little money to get free shipping! I've had a faulty pair of shoes before, but that's the only problem I've had and I forgot to return them so it was my fault!;; Overall it was a great experience.
The clothes are cute. This time I tried dresses and they didn't work for me. THEN I find out you have to pay for return shipping to China and for customs charges, which of course costs more than the dresses. To offer only 15% back is the worst customer service I have ever seen. If I don't get more back than that I will no longer be a customer. My friends who are customers won't buy here either.
Offered 15% back which is ridiculous!
Cute clothes at great prices.
They looked cute.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Actually. If you do not want to accept the partial refund. For US customers, we have a dedicated return center to facilitate the process.
If you still wish to return your order, please contact us at service@zolucky.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY
My only complaint is that sometimes it took me back to the beginning or showed me things I had already seen on the website.
Cute outfits. Shipping was a bit slower than I expected. Website was a little confusing at first in how to add things to the shopping cart but I understand now. Articles were not quite as nice as the photos, one blouse was not tagged so didn't know whether to wash, dry clean, etc. Creases hard to get out.
Photos of items looked amazing.
Photos and sizes that were available.
Cute outfits. I hope the items ship fairly fast. Website was a little confusing at first in how to add things to the shopping cart but I understand now.
I ordered ten items had to send back one because it was way too big. I always have trouble with sizing no matter who I order from. They nine out of ten fit so that's pretty good. Nice packaging.easy refund.only they don't refund on sale items. Most everything is on sale. I am sure that is on purpose.
I ordered an item on Dec 31. I received it on Jan 15. Quality was a cheap polyester and size was way off. I emailed immediately to get a return authorization and have received no response. I even tried going to their website and using customer service chat. A person responded to me and asked for my email in case our chat was lost. That was three hours ago and no response. I would not purchase from Zolucky again. Don't fall for the pictures... not the same when it arrives.
Tip for consumers:
Double check sizing as it’s way off. Also if they say polyester expect the cheapest of fabrics. Also...don’t expect customer service to help you.
Products used:
Socks.
Thank you for your feedback.
Your feedback is very important to us.
We are sorry to keep you waiting on the chat or email for a long time. When there are too many customers asking questions, the customer service response will be a little slower, please understand.
In recent days, the volume of our customer service inquiries has increased dramatically, resulting in slow responses. We are really sorry about this.
Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
After our verification, this order has been refunded. Please reconfirm your account with the original payment method.
I have made many important purchases from this website throughout these months and I have never had a problem with my purchase. Great deals on clothes for much less. I will continue to search for clothes here! PS Thanks for saving me thousands of dollars!
First attempt to place my order failed, web page would NOT let me put in my country. By the time I got back to try again, one of the items I wanted was sold out... quite disappointing. Wish it had worked right the first time. Ended up ordering a different color that WAS in stock.
Merchandise arrives in a timely fashion and has so far been of decent quality and is very affordable.
Everything I order seems to arrive in a fairly timely fashion and so far has been of decent quality.
I saw many interesting items on the Zolucky website and decided to place an order. The delivery time frame was way pass what I was expecting! I understand that the company is based in China, but it is not acceptable to have to wait months for your items! Order was placed 8/27/21, didn't receive it until 10/12/21. Way too long! Ordered 4 pairs of earrings and 2 shirts. 2 of the 4 earrings were not as described!(poor quality, different material used from what was pictured on the website. Size charts for the shirts are also incorrect! Runs very small. Not too pleased with my order, but won't return because returning to China is very expensive. So, to close it off, some items are a hit and others are a miss! See pictures included. On right are items received, left are website photos.
Tip for consumers:
It seems like photos on website are from elsewhere. Some items don't match what is showing. If you're in a hurry don't buy! Took almost 2 months for items to be received. Sizing is also off on clothing!
Products used:
Earrings (2 pairs)
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Really happy with my leggings and my top. Very comfortable and of quality! I'll get another pair when there's another sale that's for sure. I bought myself a medium blouse (I usually wear large) and this was absolutely fine, possibly it would have been too large if it was large. The big pants were perfect
Ordered 3 tops. None fit. They don't want you to return things. Gave me partial refund and I keep tops. I'd rather have returned them for full refund but they said it was very expensive to return with duty fees, etc.
Too expensive and too much trouble to return items.
Very cute clothing.
Attractive styles
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It is very easy to shop and order items. Fast too.
The clothes as viewed online look really nice but the actual clothes are very cheap looking. The material is polyester-like and remind me of the 70's. The sizes are also way too big. I normally wear a small and the tops I got look more like a medium or even a large. I was really disappointed because the print patterns were really cute and the fit looked so flattering in the pictures. I'm bummed that I wasted money on shipping both ways.
Tip for consumers:
I would stay away from this site. The clothing is very cheap, unflattering and the sizing is off. I have no idea if I will get my money back for the items I am returning. I will have to wait and see. I've already lost money on shipping both ways, which really sucks.
Products used:
nothing; I didn't like any of my purchases
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to these issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love the feminine style of your clothing. I purchased 3/items. Quality of material is really nice. But, my items do not fit properly. I have been trying to exchange for smaller/larger size, it has been difficult to do so. Please help.
The staff of this clothing website is receptive and attentive to any email with any request or query. I have no complaints, but remember that it is an online clothing store and for free shipping I make purchases over $ 100.
When I needed to get information about my clothing order here that was not available in the generic questions and answers, I contacted their customer service by email. I contacted a representative almost instantly and they gave me the answer immediately.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Please spare at least 3 weeks for delivery. Thanks for your support.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!