Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I bought some skirts for my daughter on this website and she really liked them. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I don't know anything transparent. Good design. Good quality fabric
During the two last weeks I requested twice the address and authorization # to send back part of my purchase and still waiting for it. According to the online information a representative is supposed to contact the customer in 48 hours. Very poor service.
I love shopping at the seasonal discounts section of this website as they provide me with great outfit ideas based on the event I'm going to. I want everything, They have free shipping and returns all the time, so they make online shopping easy.
Love looking at the clothing, but concerns about where it is coming from and how long it will take to get to me. Once received items, nothing fit correctly and if wishing to return, would need to ship it back overseas with huge cost.
Though Very quick to respond, not happy they really could not help.
Thought maybe this company would be different, but disappointed.
Looked like quality items, but not.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love the clothing, but concerns about where it is coming from and how long it will take to get to me.
Nice clothes great price. I received the giraffe top cute love it! But I have not received the white and lavender tunic. Its says its still in progress. Its been over a month! Hope it will be here before or by Mothers Day. Thanks
She looked in why I had not received the tunic yet
Nice selection of clothes with good prices.
Nice clothes great price
Do NOT purchase anything from the website. The quality and appearance of the material is JUNK. It's equivalent to shopping at the dollar store. Their clothes do not look like they do online. It's totally different when you get it. Very disappointing!
Products used:
I only kept the blouses.
Thank you for your feedback and sorry for any inconvenience caused. We've replied you over email regarding the return issue. You may check the email reply and get back to us via email.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
I never had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but I decided to take a chance and don't regret it once! You just have to decide if it is suitable for you before buying :)
It's rare to find a website with which you have such a positive experience. The customer service is very friendly and helpful. Using this website has always been easy, applying a coupon code to an order has also been handled quickly and courteously. The free returns are amazing. I am very happy with this page and I think many online stores could learn a thing or two!
Fast online transactions and great clothes. The pants that I buy here are my favorites among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar website as good as this one.
Brand clothing, shoes, etc. at VERY reduced prices. Incredibly low prices for the real thing. Ships Same Day Order, Free / Discounted Shipping, $ Every $ Spent Rewards Program. Quality merchandise, informed customer service. Excellent Website!
I love this clothing store on the internet. Hands down the best online shopping site I've had so far and most of the clothes are super nice for the low prices. Highly recommended if you are looking for something affordable.
Don't buy from them unless you are 100% sure it will fit. Got a dress in my normal size that was very small in the bust when received. They only wanted to offer a refund of 15% or else I had to pay for returning it & the return could not go to California where it shipped from, you have to pay to ship it to China!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I really love buying clothes from this online boutique. The main attractions of this website are excellent customer service, very cheap rates, top quality clothing, etc. Thanks for your excellent service.
Variety of clothes and prices, punctuality in shipments and ease of returns. I have shopped at this online boutique for a while and it has never failed me! The best, without a doubt, is to use the discounts they give.
Very difficult to return an item and it is true they offer you 15% back of your purchase price and they still make things very difficult the quality of the product I received was horrible it looked like it was something together in five minutes and made by a child
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love all your different shirts/tops. Organization a little messy. Everytime click on an item to see details, have to go all the way back to the beginning of the list. Also, kind of nice to see a shirt in two places but makes it harder since there are so many items with the duplicates. Was there a search choice? I didn't see it. But got some fun Christmas gifts.
The fabrics described as Linen were Polyester or Cotton. No linen. The blouses were flimsy and poor fitting. The blue jeans were poor quality, poor fitting, nothing like that pictured. The shoes are the best value, but again poorly made and not sized well. Very disappointed. And to return you pay shipping to China. Buyer Beware! This company should be prevented from doing business in this fashion.
Tip for consumers:
That the products are not as advertised and you return at your expense to China, costing over $74.35 to return a $129.97 purchase. I don't know if there would be customs charges or fees without further investigation. There is no way they paid that amount to ship here. The shipping point was from California. The 6 items I purchased were nothing like what was pictured.
Products used:
None. After shipping I would get back $55, so I will take their offer of 50%, I will receive more. Free shipping is for purchase, return shipping is to China, although products return label state CA.
Thanks for your comment. We have sent the item as described. And you could check the return policy on our website page. Kindly note that according to our policy, customers will have to pay for the return shipping fees.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
Any problems, you can email service@zolucky.com or chat with us for further help.
I purchase around $123.00 worth of shirts and jewelry from Zolucky. They were too large for me. They offered me a 15% refund or I could send them back. I tried to send them back but it would cost $150 to $200. I was able to keep the jewelry which I really liked but am out $100.00 on clothes that I cannot wear. I will not shop there again.
Thank you for your feedback and sorry to hear that part of your orders did not fit. Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
Our service team sent you a chat message for your order, please kindly check it.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
I ordered about $150 dollars of merchandise. It took months to come. When it did the quality was definitely less than "American Made", it basically was garbage. When I contacted the company by email they were less than helpful. I would NEVER give this place my business again and I hope my review helps anyone considering ordering from them.
Tip for consumers:
DO NOT DO IT!!!!!
Products used:
NOTHING! I donated it ALL
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no correct reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
They only give you 15 days to return. You have to get the return approved before they will send you a label. I ordered 5 items and can't wear any of them. None of the sizes are near what they state and quality is crap. I can't imagine the models in their pictures are wearing the exact same items. Never again!
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
AS we check, your correct order number should be HBIIE*****784.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
It's not 15 days, but 30 days. Could you please tell us from which you saw the 15 days?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I purchased 8 items back on Nov 8,2020. The quality of these products was very low. I wanted to return but would have to pay to ship back to China! Then was offered a 15% return in place of shipping products back. I accepted and never heard anything else. Complete rip-off. The products were terrible! Would NEVER order from them again.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
Love the three tops I received. Two tops fit great because the measurement box was right on. The third top was just a bit too big but I can wear a camisole under it. They all machine washed without any issues. I am pleased with my purchases.
I am wondering if the top I selected that is out of stock (with an "arrival date notice" email), and becomes available... will a shipping charge be applied since it was out of stock when my order was big enough not to have to pay for shipping?
The size medium dress might fit someone who is 6'3 inch tall and 200 pounds. Doesn't look like the photo. I will never order from a Chinese company again. The item was shipped from CA, but they want you to sent it back to China. I went back a forth with one of their sitejabber reps and they ended with giving me a 100 percent refund, not including shipping if I would remove my review from sitejabber. I declined and ended up getting 100 percent, plus shipping when I took it to paypal.
Tip for consumers:
It would cost more to ship the item back to China that it's worth. They know that.
Products used:
None
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
Your website changes prices and pics too fast! Your products do not have item numbers assigned which would make your search easier. You should allow all items to be returned to the same address in the same country that the order originated. Material is not as described.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
We can not locate your order with the number HBIE00730526. Could you please double-check and provide your order number so that we can help?