• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

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Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user cenaydad
1 review
0 helpful votes
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March 12th, 2022

I bought some skirts for my daughter on this website and she really liked them. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I don't know anything transparent. Good design. Good quality fabric

Thumbnail of user patriciac2899
1 review
0 helpful votes
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August 31st, 2022

During the two last weeks I requested twice the address and authorization # to send back part of my purchase and still waiting for it. According to the online information a representative is supposed to contact the customer in 48 hours. Very poor service.

Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
We can not locate your order with the number HBIE00730526. Could you please double-check and provide your order number so that we can help?

Thumbnail of user marianew3
1 review
1 helpful vote
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October 28th, 2020

I love shopping at the seasonal discounts section of this website as they provide me with great outfit ideas based on the event I'm going to. I want everything, They have free shipping and returns all the time, so they make online shopping easy.

Thumbnail of user petera767
1 review
0 helpful votes
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September 13th, 2021
Verified purchase
• Updated review

Love looking at the clothing, but concerns about where it is coming from and how long it will take to get to me. Once received items, nothing fit correctly and if wishing to return, would need to ship it back overseas with huge cost.

Though Very quick to respond, not happy they really could not help.

Reason I chose this business:

Thought maybe this company would be different, but disappointed.

Reason I chose this product:

Looked like quality items, but not.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

1st time
August 14th, 2021
Verified site experience
• Previous review

Love the clothing, but concerns about where it is coming from and how long it will take to get to me.

Thumbnail of user joshuaq108
1 review
0 helpful votes
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June 4th, 2023
Verified purchase
• Updated review

Nice clothes great price. I received the giraffe top cute love it! But I have not received the white and lavender tunic. Its says its still in progress. Its been over a month! Hope it will be here before or by Mothers Day. Thanks

She looked in why I had not received the tunic yet

Reason I chose this business:

Nice selection of clothes with good prices.

Service
Quality
Love the clothes
April 2nd, 2023
Verified site experience
• Previous review

Nice clothes great price

Thumbnail of user prefern19
2 reviews
0 helpful votes
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May 25th, 2021

Do NOT purchase anything from the website. The quality and appearance of the material is JUNK. It's equivalent to shopping at the dollar store. Their clothes do not look like they do online. It's totally different when you get it. Very disappointing!

Products used:
I only kept the blouses.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused. We've replied you over email regarding the return issue. You may check the email reply and get back to us via email.

We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.

Thumbnail of user beleno6
1 review
0 helpful votes
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January 10th, 2021

I never had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but I decided to take a chance and don't regret it once! You just have to decide if it is suitable for you before buying :)

Thumbnail of user sandat4
1 review
0 helpful votes
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October 28th, 2020

It's rare to find a website with which you have such a positive experience. The customer service is very friendly and helpful. Using this website has always been easy, applying a coupon code to an order has also been handled quickly and courteously. The free returns are amazing. I am very happy with this page and I think many online stores could learn a thing or two!

Thumbnail of user tabothan
1 review
0 helpful votes
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September 16th, 2021

Fast online transactions and great clothes. The pants that I buy here are my favorites among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar website as good as this one.

Thumbnail of user claireu9
1 review
1 helpful vote
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November 20th, 2020

Brand clothing, shoes, etc. at VERY reduced prices. Incredibly low prices for the real thing. Ships Same Day Order, Free / Discounted Shipping, $ Every $ Spent Rewards Program. Quality merchandise, informed customer service. Excellent Website!

Thumbnail of user aubreys57
1 review
0 helpful votes
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November 18th, 2020

I love this clothing store on the internet. Hands down the best online shopping site I've had so far and most of the clothes are super nice for the low prices. Highly recommended if you are looking for something affordable.

Thumbnail of user dianab626
1 review
0 helpful votes
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April 20th, 2021

Don't buy from them unless you are 100% sure it will fit. Got a dress in my normal size that was very small in the bust when received. They only wanted to offer a refund of 15% or else I had to pay for returning it & the return could not go to California where it shipped from, you have to pay to ship it to China!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user marien101
1 review
0 helpful votes
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September 15th, 2020

I really love buying clothes from this online boutique. The main attractions of this website are excellent customer service, very cheap rates, top quality clothing, etc. Thanks for your excellent service.

Thumbnail of user yumaric
1 review
0 helpful votes
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November 6th, 2020

Variety of clothes and prices, punctuality in shipments and ease of returns. I have shopped at this online boutique for a while and it has never failed me! The best, without a doubt, is to use the discounts they give.

Thumbnail of user kaths34
1 review
0 helpful votes
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February 23rd, 2022

Very difficult to return an item and it is true they offer you 15% back of your purchase price and they still make things very difficult the quality of the product I received was horrible it looked like it was something together in five minutes and made by a child

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user tomq321
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

Love all your different shirts/tops. Organization a little messy. Everytime click on an item to see details, have to go all the way back to the beginning of the list. Also, kind of nice to see a shirt in two places but makes it harder since there are so many items with the duplicates. Was there a search choice? I didn't see it. But got some fun Christmas gifts.

Service
Quality
Thumbnail of user teresae55
2 reviews
0 helpful votes
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May 20th, 2021

The fabrics described as Linen were Polyester or Cotton. No linen. The blouses were flimsy and poor fitting. The blue jeans were poor quality, poor fitting, nothing like that pictured. The shoes are the best value, but again poorly made and not sized well. Very disappointed. And to return you pay shipping to China. Buyer Beware! This company should be prevented from doing business in this fashion.

Tip for consumers:
That the products are not as advertised and you return at your expense to China, costing over $74.35 to return a $129.97 purchase. I don't know if there would be customs charges or fees without further investigation. There is no way they paid that amount to ship here. The shipping point was from California. The 6 items I purchased were nothing like what was pictured.

Products used:
None. After shipping I would get back $55, so I will take their offer of 50%, I will receive more. Free shipping is for purchase, return shipping is to China, although products return label state CA.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment. We have sent the item as described. And you could check the return policy on our website page. Kindly note that according to our policy, customers will have to pay for the return shipping fees.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
Any problems, you can email service@zolucky.com or chat with us for further help.

Thumbnail of user trenac12
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

I purchase around $123.00 worth of shirts and jewelry from Zolucky. They were too large for me. They offered me a 15% refund or I could send them back. I tried to send them back but it would cost $150 to $200. I was able to keep the jewelry which I really liked but am out $100.00 on clothes that I cannot wear. I will not shop there again.

Shipping
Returns
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry to hear that part of your orders did not fit. Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
Our service team sent you a chat message for your order, please kindly check it.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!

Thumbnail of user lauriea145
1 review
0 helpful votes
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February 3rd, 2021

I ordered about $150 dollars of merchandise. It took months to come. When it did the quality was definitely less than "American Made", it basically was garbage. When I contacted the company by email they were less than helpful. I would NEVER give this place my business again and I hope my review helps anyone considering ordering from them.

Tip for consumers:
DO NOT DO IT!!!!!

Products used:
NOTHING! I donated it ALL

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

There is no correct reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.

We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user erikap166
1 review
1 helpful vote
  • Send Message
November 10th, 2021

They only give you 15 days to return. You have to get the return approved before they will send you a label. I ordered 5 items and can't wear any of them. None of the sizes are near what they state and quality is crap. I can't imagine the models in their pictures are wearing the exact same items. Never again!

Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

AS we check, your correct order number should be HBIIE*****784.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.

It's not 15 days, but 30 days. Could you please tell us from which you saw the 15 days?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user paulas651
1 review
0 helpful votes
  • Send Message
July 18th, 2021
Verified purchase

I purchased 8 items back on Nov 8,2020. The quality of these products was very low. I wanted to return but would have to pay to ship back to China! Then was offered a 15% return in place of shipping products back. I accepted and never heard anything else. Complete rip-off. The products were terrible! Would NEVER order from them again.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user markg2836
1 review
0 helpful votes
  • Send Message
August 8th, 2022
Verified purchase

Love the three tops I received. Two tops fit great because the measurement box was right on. The third top was just a bit too big but I can wear a camisole under it. They all machine washed without any issues. I am pleased with my purchases.

Thumbnail of user patriciad2037
2 reviews
0 helpful votes
  • Send Message
March 19th, 2023
Verified purchase

I am wondering if the top I selected that is out of stock (with an "arrival date notice" email), and becomes available... will a shipping charge be applied since it was out of stock when my order was big enough not to have to pay for shipping?

Service
Quality
Thumbnail of user jeane60
5 reviews
17 helpful votes
  • Send Message
July 5th, 2021

The size medium dress might fit someone who is 6'3 inch tall and 200 pounds. Doesn't look like the photo. I will never order from a Chinese company again. The item was shipped from CA, but they want you to sent it back to China. I went back a forth with one of their sitejabber reps and they ended with giving me a 100 percent refund, not including shipping if I would remove my review from sitejabber. I declined and ended up getting 100 percent, plus shipping when I took it to paypal.

Tip for consumers:
It would cost more to ship the item back to China that it's worth. They know that.

Products used:
None

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user brianr1325
1 review
0 helpful votes
  • Send Message
October 3rd, 2021
Verified purchase

Your website changes prices and pics too fast! Your products do not have item numbers assigned which would make your search easier. You should allow all items to be returned to the same address in the same country that the order originated. Material is not as described.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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