• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
See all photos
How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user brianr1325
1 review
0 helpful votes
  • Send Message
October 3rd, 2021
Verified purchase

Your website changes prices and pics too fast! Your products do not have item numbers assigned which would make your search easier. You should allow all items to be returned to the same address in the same country that the order originated. Material is not as described.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user margaretb988
1 review
1 helpful vote
  • Send Message
February 27th, 2021

The product dose not match their picture at all-it is a cheap rendition with printed lace rather than the lace pictured on the picture. The colors are completely different. The return instructions are to send it to CHINA at my expense and await return for minimum of 6 wks. This is a bogus company with false advertisement. For a rating of 4.5 they must be writing their own. They should not be allowed to advertise on google! I have lodged a complaint at the bureau of consumer affairs

Tip for consumers:
DON'T it is completely bogus. Terrible product and you must return it to China at your expense! Who knows if a refund would ever arrive and the postage to China will eat up 1/2 that.

Products used:
dress

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Thumbnail of user lynns702
1 review
0 helpful votes
  • Send Message
May 16th, 2021

This is the worse crap clothing I've ever seen. They are taking pictures of legitimate site's items and then shipping materials with the photo look alike printed on them. Customer service stated I had to ship the items back to their company in CHINA at my cost and they would refund me the difference! I stated I would donate the items rather than incur more cost than they were worth! They offered me 15% back since I was unsatisfied with product!. I had to give them 1 star just to post this. No better than SCAMMERS. Cost me $161.00 to learn a lesson not to trust what you see in a photo v. s. what you really get.

Tip for consumers:
Don't be tempted by what you think is a great deal because it's not!

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. We did send the correct item.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Thumbnail of user jimr885
1 review
0 helpful votes
  • Send Message
July 21st, 2021
Verified purchase
• Updated review

The clothes I picked out were so cute in the picture. However, when I received them, they did not look like shown on line. The fabric was the same on all pieces and feels very cheap. Some of the pieces didn't even have a hem in the sleeves or bottom.

Shipping was another big disappointment. I received 3 shipments and the first one was almost a month after my initial order.

Reason I chose this business:

I chose Zolucky because of the ads I saw on Facebook.

Reason I chose this product:

I chose the products because they looked beautiful and well made in the pictures.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!

Hard to navigate.
June 15th, 2021
Verified site experience
• Previous review

Every time I added something to my cart, I lost the page I was looking at and had to start all over from the beginning.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user snowdiaj2
1 review
0 helpful votes
  • Send Message
November 27th, 2020

I bought some shirts for my daughter on this website and she liked them a lot. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I do not know anything transparent. Nice design. Good quality fabric!

Thumbnail of user lisaf1743
3 reviews
2 helpful votes
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January 22nd, 2022

I returned my items which took forever to receive from China. Not only do they make you pay for shipping back to China for a return but they never give you your money back. Most of their stuff is junk. The leggings were see threw and the boots were made of plastic! Beware of these people!

Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

As we check, we have not sent you the return label yet, but you returned the items t the address on the parcel, which is not our return address and we cannot receive that parcel in this case. Next time please contact us to get a return authorzation before you actually return something. Thanks for your understanding.

Once we receive the parcel, full refund will be proceeded to you in one week.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user ralphq97
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Clothes look nice but hoped. They would be as beautiful when I got the actual clothes. They don't look good on me. Nor do they fit well.

They look much better in the pictures and on their models. Other then one pair of pants everything looked bad and. Didn't fit well. Tops were Big and Baggy. Sleeves were too long. The dress was too tight across my chest. I cannot wear these clothes.

Service
Quality
Thumbnail of user albertm584
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

How about free exchanges on first orders if the problem is size/fit. Not sure how your clothing runs on that. Some are a bit small and others large. With you using stick figured models it hard to tell how things will look on a size L or XL, let alone fit. So this is my trial order. You need to add some models around the 160-200# range. Like it or not, America has an over weight population. Not that I'm not working on my weight but I have a long way to go to look as trim as your models. Update as predicted 1 shirt was too big and the other was not as loose as it appeared in the picture on line (but it will do) and the material was silky which was not how it looked in the picture. The dress was perfect - long story short - I'm going to JC Penny's where I can see what I'm getting. If you have a physical store on the east coast please provide an address. My girls and I could make a weekend of it.

Quality
Thumbnail of user franceb19
1 review
0 helpful votes
  • Send Message
September 27th, 2020

New favorite place to buy clothes! I've only shopped from this website twice, and I really love it! It was easy for me to find everything I wanted and I even ended up getting a lot more than I originally needed. The clothes are also well priced and very cute! I will definitely buy here again.

Thumbnail of user patricial840
2 reviews
0 helpful votes
  • Send Message
July 13th, 2022
Verified purchase
• Updated review

I had an amazing experience with this company, at first I got a little concern due to the long delivery service, I called customer service, they respond right away and assure me my package is on the way. I received my packages and was very pleased.
Thank you very satisfied.

Quality
Senior friendly
July 10th, 2022
Verified site experience
• Previous review

I enjoyed looking at the wide selections in dresses they are beautiful. This was very easy shopping online. Thank you

Thumbnail of user sionb3
1 review
0 helpful votes
  • Send Message
April 2nd, 2021

They are so affordable, but the quality is so good that it makes me feel like I have such a luxurious wardrobe. I recommend them to all my friends especially thanks to the great internet service. Your delivery is fast, but your email responses are even faster! Thank you girls!

Thumbnail of user abbyb99
1 review
0 helpful votes
  • Send Message
December 27th, 2020

The order arrived earlier than estimated, good quality of the fabric, it is very beautiful, as in the photo, only that the model is very thin and she looks much better, I measure 1.72 and use size 40, I asked for size L and great because I like the baggy shirt, but the dress has a rather short length, so I will wear with tights since I do not have the thighs as thin as the model in the photo. Buy again, the designs are original, nothing to do with what they sell in other chain stores or websites.

Thumbnail of user jr717
1 review
0 helpful votes
  • Send Message
October 19th, 2021
Verified purchase

Beware of these scammers. The photos are very nice but the actual item you will receive looks nothing like the photo. And if it says it is made out of cotton do not believe them. It is usually a very cheap, very thin poly material. Not even a nice polyester. I would not even give these away as gifts—they are so cheaply made and of very poor quality. I If you see positive feedback for them, I would bet lots of money that those reviews are also a scam.
If you want to return your items, you have to return them to China! This would cost you as much as the item originally cost, plus they do not refund shipping charges coming or going. After much back and forth, I received a refund because I am a lawyer who knows how to deal with these situations but the vast, vast majority of folks would not have a favorable outcome. They work under many of the names that you see on pop-up ads, not just Zolucky.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have many customers and our reviews are authentic.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user pamelam836
1 review
1 helpful vote
  • Send Message
November 24th, 2020

The clothes look cute in the NY Times advertisements. However, they are of cheap quality. The boots have no arch support at all. The dress I ordered was totally shapeless. The coat is very lightweight. The buttons are good. I wanted to return two of the items, but was told I had to pay the shipping and customs duties to Guangzhou, China. I was offered a 15% cash refund. Given the lack of alternatives, I accepted that.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user ronaldh1310
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Lots of items to chose from, and you allow searching by color! I love that option! I NEVER order clothes online, but found an item of theirs I really really liked and decided to take the risk. So now this is the 4th order I've placed with them and all has been terrific!

Quality
Thumbnail of user kittyw24
2 reviews
0 helpful votes
  • Send Message
April 16th, 2021
Verified purchase
• Updated review

I'm giving this a second chance (dumb yank) the returns department is a joke. Send us the packaging a picture of the merchandise that never showed up and my birth certificate and a dna test to get an investigation as to why your stuff was never shipped. But I am a forgiving person.

So I open a package and save the packing slip looking for problems? I could attach your lame response, but you know exactly what you are doing. Screwing stupid yanks for fun.

Reason I chose this business:

Super cute clothes terrible follow up

Reason I chose this product:

Cute cute cute

Service
Value
Shipping
Quality
I pay they don't ship
April 16th, 2021
Verified site experience
• Previous review

I'm giving this a second chance (dumb yank) the returns department is a joke. Send us the packaging a picture of the merchandise that never showed up and my birth certificate and a dna test to get an investigation as to why your stuff was never shipped. But I am a forgiving person.

Thumbnail of user rayy77
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase
• Updated review

This is my first time buying from this website. I liked the great choices available. I was excited to receive my merchandise (although delivery took long on some items) and Was pleased with most of my items (one item looked very different from what I ordered). Over all it was a good experience.

Reason I chose this business:

I chose Zolucky because I liked the variety in merchandise.

Reason I chose this product:

I chose the products because they seems like items I would like to try.

Quality
So far so good
May 11th, 2022
Verified site experience
• Previous review

This is my first time buying from this website. I liked the great choices available. Can't wait to get my merchandise.

Thumbnail of user redr41
2 reviews
1 helpful vote
  • Send Message
February 25th, 2021

Ordered a top that showed fabric stitched together with nice features. Turns out they take an image and print it on a solid, cheap fabric so it is nothing like the image. Then for a return they require shipping to China at international rates so the offer a 15% refund. Avoid this site.

Products used:
top and dress

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.

We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user truettak
1 review
0 helpful votes
  • Send Message
April 10th, 2021

I am so obsessed with this online boutique. I can't think of a more stylish and addictive way to dress up and look pretty. Also, their customer service is really friendly. Now I have bought it 5 times this year and I can say that it has been really satisfactory. Now I'm in love with a red dress... They really make me feel like a princess.

Thumbnail of user jenniferz83
2 reviews
0 helpful votes
  • Send Message
September 5th, 2021
Verified purchase
• Updated review

Your return policy is the worst - either pay postage to ship back to China or take a very low percentage like 12% or 20% of the cost. You also do not make it clear when you have just looked at an item or when you have actually purchased the item. And you keep sending emails after you unsubscribe many times. Please stop sending me emails immediately!

There were many confusing messages, sometimes repeated for days afterwards. I had the feeling that the person I was communicating with didn’t understand what I was saying.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

For the unsubscribing issue, we are sorry to rell you that you might have been subscribed to other channels and we were not aware. Would you please forward the emails you still received so that we can verify for you?

We do apologize for this inconvenience and we will fix it as soon as we receive your feedback. Meanwhile, we will start a second round unsubscibing and try to clear all channels' emails.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Good
July 2nd, 2021
Verified site experience
• Previous review

Easy to order

Thumbnail of user nurial4
1 review
0 helpful votes
  • Send Message
August 23rd, 2021

I made my first purchase here about 3-4 years ago and I still wear the shoes to this day! The quality is perfect considering the prices and I have always had fast and smooth deliveries. My only issue might be that the one size fits all items is intended for little people. Other than that, I love this site and will keep ordering from here forever.

Thumbnail of user reginaj75
1 review
1 helpful vote
  • Send Message
December 20th, 2020

After initial reservations about whether this clothing website was for me, I was more than impressed with the efficient and comprehensive service. Really easy to buy, the two dresses I ordered were really beautiful, only one beats the other. The delivery service has been brilliant so far, I will spread my voice among my friends and sing praises to this page.

Thumbnail of user virginiac434
1 review
0 helpful votes
  • Send Message
January 12th, 2021

Dealing with this online boutique was an absolute pleasure. My products were not only delivered quickly, but they were very helpful with their seasonal discounts in the middle of the quarantine, a sigh of peace of mind and joy in these difficult times.

Thumbnail of user kristinaw46
2 reviews
0 helpful votes
  • Send Message
June 29th, 2021
Verified purchase
• Updated review

Cost $11 to ship one shirt general ground, it came from China. The pattern of global map was very cool. The cut was a bit boxy. The fabric is cheap, low quality. I expected something a bit nicer based on photo and cost.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment. We will send the item as described.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Shipping is pretty expensive
May 30th, 2021
Verified site experience
• Previous review

Pretty sure it doesn't cost $11 to ship one shirt general ground.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user olympias3
1 review
0 helpful votes
  • Send Message
May 16th, 2021

I was very excited to buy their clothes, but when it all arrived NOTHING was as depicted. Ι received this cheap-looking, not even close to the photo on the store clothes. This company doesn't deliver what it posts on its site.
Please don't lose your money this company is totally scam.
Look what I thought I was buying and look what I received.
I threw it in the trash.

Tip for consumers:
PLEASE DON'T BY ANYTHING

Products used:
NONE....

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.We did send the correct item.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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