• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user thomasx196
1 review
0 helpful votes
  • Send Message
May 24th, 2021
Verified purchase
• Updated review

First time shopping this site. When I recieve my order and see if they fit I will submit my opinion. Fair enough?

Quality
Shopping experience
April 24th, 2021
Verified site experience
• Previous review

First time shopping this site. When I recieve my order and see if they fit I will submit my opinion. Fair enough?

Thumbnail of user janicer242
1 review
0 helpful votes
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June 5th, 2021
Verified purchase
• Updated review

Website was easy to maneuver. Now if the merchandise is as good as I hope it is, everything will be just great!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

Every item has its own size.
For choosing size, we recommend you use “Size chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart” with detailed product measurements is included on each product page.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.

We have sent you the info to solve the issue. Pls check.

If you run into any issue, please do not hesitate to contact us.

Looking forward to hearing from you.

Shopping for first time
October 5th, 2020
Verified site experience
• Previous review

Website was easy to maneuver. Now if the merchandise is as good as I hope it is, everything will be just great!

Thumbnail of user elviat4
1 review
0 helpful votes
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March 25th, 2021

Very good attention, the package arrived super fast and the quality of the preda great, I will ask again without a doubt

Thumbnail of user andrewt642
1 review
0 helpful votes
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February 20th, 2021
Verified purchase
• Updated review

I had an issue with my purchase but the team at ZoLucky was quick to respond and take care of the issue.

Great response and quick

Reason I chose this product:

Good presentation of the product.

Service
Value
Shipping
Quality
Poor quality
March 19th, 2021
Verified purchase
• Previous review

Prices are great but be watchful of quality

Reason I chose this product:

How it was pictured made it look very nice, but not nice once it was delivered

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Great Deals
January 28th, 2021
Verified site experience
• Previous review
Thumbnail of user stepheni289
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

Great prices, easy check out.
I love the top! Excellent quality - especially considering the price. I will definitely order from Zolucky again!

Quality
Thumbnail of user billj419
2 reviews
0 helpful votes
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February 9th, 2021
Verified purchase
• Updated review

It would be helpful you had a "find_____" is navigation is easier. Or you could have options like "sweatshirts" "earrings" "socks" "hats"...

Service
Value
Shipping
Quality
Could Add
February 7th, 2021
Verified site experience
• Previous review

It would be helpful you had a "find_____" is navigation is easier. Or you could have options like "sweatshirts" "earrings" "socks" "hats"...

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user judyh1007
3 reviews
0 helpful votes
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November 12th, 2022
Verified purchase
• Updated review

I enjoy shopping here. Fabrics aren't always what I expect. Size 7 US shoe size is a little tight. Changing to 7.5.

Service
Quality
Perfrct clothes
October 22nd, 2022
Verified site experience
• Previous review

Finally I've found all the styles I've been looking for!

Perfrct clothes
October 10th, 2022
Verified site experience
• Previous review

Zolucky has stores I've been looking everywhere for and couldn't find!

Thumbnail of user kylex96
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Very easy to navigate
Took a while to receive 2 of the 3 items ordered
Waiting on the 3rd now
Liked the tops very much
Would purchase other items if offered Petite sizes esp on pants and dresses

Service
Quality
Thumbnail of user johnz1249
2 reviews
0 helpful votes
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May 30th, 2022
Verified purchase

Advertises "Easy Return and Refund"
To receive a refund…You are required to pay the shipping costs to return the items to CHINA! Which is ANYTHING BUT, an easy return!

Service
Quality
Thumbnail of user paulf1064
1 review
0 helpful votes
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August 30th, 2021
Verified purchase
• Updated review

I love the colors in these clothes. I would have liked to see a side view of the model wearing the clothes also. I'm sure I will love them anyway.

Customer service was nice, but I don't want to spend money to return clothing that came in too big & too small, even though I ordered all Mediums. I will donate the clothes.

Reason I chose this business:

Nicely colored clothes & not expensive.

Reason I chose this product:

They looked good on the models & clothes would go with my wardrobe.

Service
Quality
The most Beautiful Colors
July 30th, 2021
Verified site experience
• Previous review

I love the colors in these clothes. I would have liked to see a side view of the model wearing the clothes also. I'm sure I will love them anyway.

Thumbnail of user marlad44
1 review
0 helpful votes
  • Send Message
May 19th, 2021

There is no customer service. I made repeated requests for a return address and return authorization. I never received a reply.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Per checking, we replied every email you sent. Pls double check your email.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

For the items you are not satisfied with. You can contact us for better solution.

Any problems, you can email service@zolucky.com or chat with us for further help.

Thumbnail of user daven531
1 review
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

Not bad on all. Some shirts I didn't like the material much. Over a month wait on some of the merchandise.

Quality
Thumbnail of user rogerk390
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

It was easy, exciting, lots of great choices, great prices, great discount, great for Xmas gifts, and save money. Thank you!

Quality
Thumbnail of user dominical4
1 review
0 helpful votes
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September 15th, 2020

OMG! Really amazing place on the internet! Actually, I got all the clothes I wanted easily and cheaply, I love this

Thumbnail of user terryf460
1 review
0 helpful votes
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March 25th, 2022
Verified purchase

Your products are lovely and I look forward to receiving my purchase. I still wish to evaluate the the entire process.

Quality
Thumbnail of user alexandery44
1 review
0 helpful votes
  • Send Message
March 23rd, 2022
Verified purchase
• Updated review

Great products at great prices. It was easy to order and there are lots of styles and colors to choose from.

Quality
Great stuff
December 8th, 2021
Verified site experience
• Previous review

I like the variety of goods they have The clothes I have ordered were great.

Thumbnail of user sherryc572
2 reviews
0 helpful votes
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January 26th, 2022
Verified purchase
• Updated review

It took entirely too long but I did not realize it was coming from China, and the pants did not fit.

they did not satisfy my needs.

Reason I chose this product:

They looked nice.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Pretty stuff
November 26th, 2021
Verified site experience
• Previous review

Lots of fun

Thumbnail of user arthurv182
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase
• Updated review

I love your products- so cute and comfortable., but several were too large and one too small. I will be returning.

Quality
Free shipping
January 30th, 2023
Verified site experience
• Previous review

I love your prints and style, but there isn't free shipping on this site.

Thumbnail of user nickt559
1 review
0 helpful votes
  • Send Message
October 26th, 2021
Verified purchase

I ordered five items and only received four. Three of the four items are way too small. I won't order again.

Quality
Thumbnail of user alvae7
1 review
0 helpful votes
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December 6th, 2020

The shirts are as seen in the photos on the website, if all the clothes too. Good service, very favorable prices!

Thumbnail of user richardq275
1 review
0 helpful votes
  • Send Message
September 27th, 2021
Verified purchase

Fabric quality poor, sizes not good, one was big and the other was small. Sleeves on one shirt was poorly finished.

Service
Quality
Thumbnail of user sm672
1 review
0 helpful votes
  • Send Message
September 22nd, 2021

I'M FORCED TO GIVE THIS COMPANY A STAR! IT DESERVES <0 STARS!
Please just look at the Better Business Bureau (BBB) rating and the customer reviews on that site! I had the exact same experience... clothing is cheap and unwearable, NOT AS DESCRIBED!, return policy is ridiculous (you must pay for shipping back to China... even though the packages are sent from California and have a California return address on the outside label!... all within a short time frame, even though it takes weeks to receive anything in the first place... and they won't refund your money until they receive items back in China and inspect/decide... if the items don't get sent back to you first!). There is no way to review items on their site, so all you see are fake 5 star reviews! There is no number for customer service, just an email system that, if/when answered, is numerous different people trying to get you to keep items for a discount! I was also told that they sent return instructions, but I never received them and they wouldn't re-send info when I asked! THIS IS A SCAM!

Tip for consumers:
DON'T DO IT!!

Products used:
NONE! THEY ARE UNWEARABLE!!

Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.

Some of our parcels are shipped from China but transhipped to a local courier after it arrives in the US, so there may be a local shipping label attached, but that is not our return address.

And for return, we may provide some offers before we actually send you the label, but if you insist, we will definitely send you one.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.

Once we received the parcel, full refund will be proceeded to you in one week.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user amaiam2
1 review
0 helpful votes
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September 29th, 2020

When I place an order in this online boutique, I never worry about my items. They are always delivered when they should and are always well packed.

Thumbnail of user staceyf122
1 review
1 helpful vote
  • Send Message
December 10th, 2020
Verified purchase

I found this company online. I think on Facebook. I ordered some items but started reading reviews. Most are not good at all. The policy for cancellation was a 24 hour window. I followed the process to cancel my order within 24 hours via email to the company. Unfortunately they sent me an email saying they would be back to me in 48 hours. So because they did not respond for more than 48 hours a partial order was shipped. When I received the email that items shipped I emailed them back to ask why they sent the clothes when i asked for the entire order to be cancelled (several times). So then the games began.
They offered me 20% off the items that had not shipped yet. I told them i would continue with the order if they gave me 20% off the entire order. They said no, so for the 3rd time I asked them to cancel my order. I also asked for a free return label since they never cancelled the order when I asked and instead played a dirty trick by not getting back to me within the 24 hour window. They said no.
After 13 or more emails of going back and forth they basically told me to take a hike.
I have written 3 bad review in my life to include this one. I plan to spread this all over social media and my friends and family are joining in to give bad reviews. I told the company i planned to do this. I told them they are making a bad business deal by not allowing me to send the clothes back for free. They never answered many of my question, they just kept distracting me with this offer and that.
In the end they did cancel the part of the order that had not shipped yet. I told them several times in several emails that they were scammers. Not once did they attempt to defend themselves so clearly the company is a scam. I read this in several reviews. I know people are quick to say bad reviews when something goes wrong rather than writing reviews for something you like. That is not me. I write several 4-5 star reviews mostly, but not with this company. They got a 1 star from me and if i could have put no stars or a negative star, that is what they deserve.

Reason I chose this business:

They were online and i thought I would try their clothes

Reason I chose this product:

They looked nice but when i received them they were not the same colors or styles.

Service
Value
Shipping
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.

Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

After my query, you agree to keep the order as it is after our negotiation. Once the order has been shipped, you emailed us to cancel the items again.We can only cancel the items which are not shipped yet. Hope for your understanding.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user elijaho111
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase
• Updated review

Don't like crowds so love to shop online but hate when things don't fit and have to try figure out how to return things

Reason I chose this business:

Easy to order online

Reason I chose this product:

Don't like crowds so love to shop online but hate when things don't fit and have to try figure out how to return things

Online order
July 27th, 2023
Verified site experience
• Previous review

Like quality of clothing but not the hassle if have to return anything

Love on-line shopping
June 6th, 2023
Verified site experience
• Previous review

Sooooooo easy to order

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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