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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I ordered a dress for my daughter's wedding and I haven't received it even though I ordered it a long time ago. Why is it taking so long?
I like their stuff but I didn't think it would take so long to get
It's my past shopping experience that almost kept me from buying today.
Love the selection, cute stuff!
I thought it was pretty easy and I love the looks of the clothes. Hope they don't disappoint!
The picture of the dress looked flared but receiving it is not flared it is straight. I will not purchase anything from you again
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love merchandise
Not good. Fabric was not what I wanted, Although I tried to return it the system was down
when the system came back they said I was to late.
I love the quality of the clothes that I bought here. Very fresh clothes with fabrics that help keep me fresh and beautiful. Congratulations!
I loved everything I asked for, good quality and good sizes, I will ask for insurance again. The price is the best they have.
The skirt fits quite well, it fits well, they are comfortable and the fabric is of good quality, I have washed it several times and it is perfect.
Easy to shop and place the order. The dress came in the time they said it would arrive and I could follow where it was to the time it arrived.
Merchandise was cheap, defective, Irregular sizing.
Pricing was extremely deceptive. Customer service was no help.
Dear Customer,
We apologize for any disappointment or frustration you may have experienced regarding the quality and pricing of our merchandise, as well as your experience with our customer service.
Regarding the quality of our merchandise, please know that we take all customer feedback seriously and will investigate the issue of defective items and irregular sizing. Our quality control team will work to ensure that our products meet our high standards and that such issues do not occur in the future.
To help us better understand the issue, please provide us with picture(s) of the broken / defect item. This will allow us to verify the damage and take appropriate action.Once we have received the photo, we would like to offer you a reasonable compensation.
As for the pricing and customer service issues, we would like to assure you that we take all customer feedback seriously. If you could provide us with more information about the issues you encountered, we will review your account and make things right for you.
We understand how important it is to provide reliable and efficient customer support and are sorry that we did not live up to your expectations. We would like to inform you that you may reach out to us either through live chat or email service@zolucky.com. Both methods of contact are valid.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
ZOLUCKY
Check out took time to figure out how to delete item
I love the website. The packaging is good and the order was delivered earlier than expected. Very happy with the service and the dress I bought.
Lots of offers and spectacular sweater designs. I burned $220 and got 2 sets of boots, 2 sets of jeans, 5 shirts and sweaters, and a light coat.
This boutique is the best on the web. The accessories like the clothes you buy are spectacular. I will buy more clothes here in the future!
I have shopped before and love the products and quality of everything I have purchased! Thanks from Texas!
Excellent variety of items to choose from! Great colors and super quality!
Colors, design and potential uses of products!
I have shopped before and love the products and quality of everything I have purchased! Thanks from Texas!
Great service The material of the top is soft and very comfortable. It fit perfect, great color of pink. Love it
Great bargains and easy to choose between items. Navigating through the pages and selecting the required items needed
I like the different styles available. However, the quality of some of the products were less than desirable.
THE DRESS LOOKED NOTHING LIKE THE PICTURE. I WAS VERY DISAPPOINTED OF THE MATERIAL, AND THE SHAPE OF IT. I WAS GOING TO WEAR IT AS A COUNTRY WEDDING DRESS.
I cannot wait to see the items I have selected!
I liked what I saw,
The prices were not overly expensive.
I purchased a lovely pair of sandals and a 'grey' top, unfortunately the top is more of a mint green colour.
I purchased a lovely pair of sandals and a 'grey' top, unfortunately the top is more of a mint green colour.
My satin jacket that I bought in this online boutique is one of the best things I have! The quality is amazing and the final product is amazing!
I love the clothes and jewelry in this online boutique! The online sales agents are also very friendly and helpful :) I love it
I love what I have ordered so far. Some things I have to return but the majority to true to size. Thank you
Love your clothing. Everything always fits - true to size!
I have not tried the shirts on yet. By mistake, I ordered two of the same shirt I am not sure of the return policy.
My order took a very long time to delivery. I was concerned that the products may have been lost in the mail.
Saw an ad on the internet. Shirts looked nice and comfy.
Needed some new shirts.
I will reserve comment until after receipt of merchandise.
I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.
Advertised online - cute styles
Cute styles
I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.
Gain trust and grow your business with customer reviews.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in your order.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order reach out to you as quickly as possible.
Upon checking, your order is in transit now. You can check the order status on this page https://zolucky.com/order-query after filling in your email address and order number.
Or please provide us with your order number via email service@zolucky.com, and we will be happy to look into it for you.
Best regard,
Mandy
ZOLUCKY