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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.
Advertised online - cute styles
Cute styles
I don't understand why I don't get the discount that is advertised on the site. I would have ordered more items had I gotten the stated discount.
Lovely staff and a wonderful selection of clothing and accessories. Her clothing collection is the best for me and her attitude amazes me.
I love the quality of the clothes that I bought here. Very fresh clothes with fabrics that help keep me fresh and beautiful.
My only problem is one of my shirts was a different color than I chose, plus the material is different than I thought.
Good prices
Good prices. Nice tops
So far so good
I asked for shirts and skirts for work in the past, now I asked for two dresses for a trip. I loved the design, it is perfect for a weekend.
Great place to shop at! My only complaint is the shipping costs, I feel the shipping is way to expensive!
Lots of items to chose from!
Chose my products for a upcoming trip.
Great place to shop at! My only complaint is the shipping costs, I feel it's way to expensive!
Always have different and unusual items! Love the selection!
Easy to use, just hoping my product is good quality! Thank you!
Everything I have purchased has fit great. I wear a size 16 - 18 tops and I feel good in a size 1 X and a 2 X.
Good website, easy to navigate; great service, fast delivery, clear communication; True to description garment, great quality, true size description
I didn't like the return policy. I ordered three pieces and needed to return one and the cost was crazy!
Unfortunate because of the return policy
The items were cute
I liked the look
It's been easy
All the special offers are confusing. But the designs are great! Sizes are smaller than I anticipated, but they're workable.
The designs
The designs
All the special offers are confusing, especially when they don't end up applying. But the designs are great!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
How to get the items I need to send back to you. Items to small and did not like the material on blouses..
Looks of the clothes and cost.
Looks of the clothes and cost.
Thank you for your feedback.
Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
We have sent you info for the issue. Pls check and email service@zolucky.com if you have any issue else. We will solve the problem for you.
Have a nice day!
Looking forward to more shopping.
Will see when I receive the shirt. Never got it graduations long gone and never received the shirt I bought to wear to it!
Had to contact my credit card company before they ever responded.
Though the tops were pretty and different.
Had the colors I was looking for.
Dear Customer,
Sorry for keep you waiting.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
However. We apologize that your order failed to reach you due to unknown circumstances. As a gesture of our apology, our staff has issued full refund as compensation. You may check the refund in your original payment method.
If you have any further concerns or questions regarding your order & refund, please do not hesitate to contact us at service@zolucky.com
Best regard,
ZOLUCKY
Will se when I receive the shirt.
I love all the designs and colors of the clothes. And I like the size match right there on every product.
It's my style.
I love all the designs and colors of the clothes. And I like the size match right there on every product.
It was a very easy to use website, they had excellent customer service, and it was very easy to return items for a refund.
Easy ordering and prompt delivery! Loved the selection and loved how this dress looked on the model.
Let me know when to expect delivery
Had heard good things from a friend!
Easy, breezy dress!
Easy! And enjoyable!
Clothes look very stylish. I usually buy clothes that are a 2x but these blouses were too small. I want to be able to return them.
The richness of the color and softness of the fabric were much more beautiful than in the photo. Very happy!
Ordered brown purse sent orange they asked for photo I sent
It and they said it was there but clearly it was orange.
The sweater was exactly like the photo on the page, the delivery was in the expected time, it was a perfect online experience
The order took a long time to arrive. The items i order was on point, i hate the length of time before the order arrived
Experience was GREAT!
Would of liked more details on the dress. Wanted to know if the white borders on the dress were part of the dress
They responded real quick but I never contacted them about the dress itself only about the super slow delivery.
Really liked the looks of a dress on the internet.
I really liked the summer dress but was very disappointed when it came. There was no white border on the dress and it was so long my wife would need to be 7 feet for it to come to her knee.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry. This product does not include the white inner cloth.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Would of liked more details on the dress. Wanted to know if the white borders on the dress were part of the dress
I need a way to return this item. I need to return but can't get a response. Please respond immediately
I liked the way it looked on your website but it didn’t fit me at all and I need to return it immediately.please tell me how to get a return it as soon as possible. Please respond immediately
Looked good
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
We have checked and confirmed we received your email and replied accordingly on May 28th. If you did not receive, please try to check it on your spam folder. We also sent an email to you today about your return, please check soon. If you continue to have issues with the returns process, please contact us directly via email or chat so that we can assist you in resolving the issue as quickly as possible.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please do not hesitate to contact us at service@zolucky.com,we will be happy to help.
Best regard,
Ashley
ZOLUCKY
Haven't gotten the item yet
The dresses looked nothing like what I saw on line. The fabric is not what I expected either. I was not happy with what I got
The dresses looked good on line but not what I got
Really like your vintage dresses
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Thanks for your support!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
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