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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Beautifully designed skirts as described on this website, colors are true to life. Excellent online service in general.
Took t long to deliver with little notification. Also size difference in articles chosen were very different.
Good experience! I had a few questions at the beginning, but they were worked out! Merchandise shipped to me in very excellent packaging.
Difficult to return policy full of fine print. Clothing feels and looks cheap, nothing like the website pictures.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Definitely recommend! Fast delivery, great service! Very happy with the quality of my new suit. Now i am your regular customer!
Buy a fantastic quality dress here, they have excellent designs, fashion knowledge and good communication at all times.
I like the shirts that they sell on this website, my last purchase was a very elegant one, perfect for work, good quality of fabric and finish.
I am satisfied with my purchase of clothes on this website. Better price than other pages, good service and fast shipping.
The scoop neck bodysuit from this online boutique is to die for. It looks crazy on me and my curves look great.
Checked back on website notification and found the white lace sleeved top I had previously been looking for.
Found lots of great buys but unable to locate one shirt that I had seen on an ad earlier that I really wanted.
Felt company tried their best to make things right. Can't rate the products yet, because I haven't received them.
Pretty clothing.
It offered a percentage off at the beginning and then at checkout it didn't. There was no place to add a code or anything. So it shouldn't have cost as much as it did.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very satisfied with these pants.However the material was different than I thought but in a good way.
Return policy is practically nonexistent. You highly discourage anyone from returning. I have never encountered this in 20 years of shopping online
Website worked well Wish you were given the choice to have more items per page. Overall good experience
Strictly by chance
Colorful and different
Website worked well Wish you were given the choice to have more items per page. Overall good experience
The quality was less than expected. Size varied greatly between items. One pair of pants were not even hemmed.
Ads on internet.
Colors and patterns looked good on the site.
Site was easy to navigate. Loved the colors and prints/patterns!
Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.
Online store of alternative clothing, vibrant and quality designs. Very effective delivery service within the deadlines.
Easy to order, didnt take long to recieve. Material on everything is the same polyester spandex. Some things not as shown in picture.
They responded to me quickly.
Just a pip up with some cute clothes
They were cute.
Cute clothes at a really inexpensive price
Little confusing when trying to cancel something in your cart, and where to put discount code.
I ordered one blue and one black pair of Faux Denim Leggins. They look cheap. I won't wear them and would like to return them.
It looks like a great idea, so I want to give it a try. If I like it, I'll get more.
Since you asked, I will tell you that I have often ordered from Zolucky and have never been dissatisfied with the quality nor with the turn around time.
My experience was positive. I don't have time for this.
Easy to get in, easy to find what I'm looking for, easy to check out.
The difficult part is getting my bank not to block my payment. I have liked everything I purchased from zolucky. Thanks
My bank has informed me that you are an overseas company and due to fraud protection I have to "get permission" from them to place an order. It would have been nice if somewhere on you site you would mention this fact.
Your shipping charges are outrageous i like your products but probalbly wont buy anymore from you as shipping is too expensive
I like your product
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
You can get free shipping if order is over $109 after any discount applied(excluding final sale item).
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
Your shipping charges are outrageous i like your products but probalbly wont buy anymore from you as shipping is too expensive
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was fun! But still have not received my white tank topt that I ordered. I received the other two clothing
I think the shipping takes to long, you couldn't order something for a special occasion cause it will take to long.
Great sales
Gain trust and grow your business with customer reviews.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
To help us better understand the issue, could you please provide us with picture(s) of the broken item? This will allow us to verify the damage and take appropriate action.
Once we have received the photo, we would like to offer you a reasonable compensation. Please provide us with your order number and other necessary details.
We would like to assure you that we are a legitimate business.We take every customer inquiry seriously and are always here to help resolve any issues you may encounter. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please feel free to contact us by email at service@zolucky.com
Best regard,
ZOLUCKY