- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
This is all china goods. The shipping times are inaccurate. The product is not worth two dollars at a yard sale. DONT GIVE THEM A DIME.
SHIIPING TIMES
Sizes are all goofy, one shirt XL then the other XXL
Make sure I get email confirmation for this ordeR BUT I DO LOVE THE CATS
LOVE CATS, AND VERY DIFFERENT.
Sizes are all goofy, one shirt XL then the other XXL
Make sure I get email confirmation for this order.
Even the smallest size is too big for me and all of the items I ordered and hardly anything comes in cotton, so I think I'm finished with Zolucky
Like the site, good quality. Only one out of five fits and I ordered all the same size!
Items looked good and they are, but oddly sized.
They were my style.
Sorry for the inconvenience.
For choosing size ，We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.
”Size Guide” with detailed product measurements is included on each product page.
If you run into any issues, feel free to drop us an email service@zolucky.com and we will get back to you ASAP.
Like the site, waiting to see quality of goods.
Shopping on this sit was easy and fun. I had no problems with the selection and checkout process.
I liked the styles and colors of the clothes and the prices. When they arrived and I tried them on however they were a bit tight, not really true to size. I ordered 3x when i usually wear 2x but they were still too small and I was very disappointed because I really liked them.
Because I wanted to try them. They looked so pretty
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to let you down. We will keep improving.
For choosing size ，We recommend you use “Size Guide “ to better determine your ideal size, because sizing varies between our items.
”Size Guide” with detailed product measurements is included on each product page.
Great so far
The product is high quality and non expensive. It fit well and easy to use plus soft mater.
Blouses are for older women, not as expected.? I will try to sell them or give them away
Love the cloths. There's so much to choose from. Ordering was easy and the items came as expected.
Alot to look through but had fun looking.
Love the items there's so much to choose from.
Was fun and a lot to look at.
A lot to look at. But found what I liked. Very nice.
So much stuff to look at. Was enjoyable.
We will see how much she likes it. It was easy to order and apply the discount code
Many pretty styles to choose from. Let's hope the sizing is true to size and fabric not cheap.
I got lots of compliments on the clothes I have been buying. They are fun and fit well.
Easy to look for items. Easy check out. Reasonable prices. Nice free gift. All of this is true.
Love the dress, style and color. Of course the prices. Takes a little longer to get your order.
This is my first time here and I love it! I'll definitely be back as often as possible.
I like the ease of looking at different items and being able to navigate through the various pages.
Love those sale prices - why would anyone ever pay full price when you can get quality on sale?
Great experience no problems. This is not my first order, so I already knew about the great service
Shipping is why i dont order often
Free ship for a $49 order would be more like it
Not knowing an expected delivery date at the time of the order being placed is a negative point.
Shopping is easy. I hate that it takes so long to get the clothing but worth the wait.
Answered promptly
I like their customer service and the clothes look lovely
Because they looked nice and are good quality
Shopping is easy. I hate that it takes so long to get the clothing but worth the wait.
Not sure if I ordered the right size, I didn't on 1 and u won't refund my money!
Could not talk to anyone, they said I would have to pay for return to HongKong !!!
I thought u were a company in the USA, so I won’t order anything else from u!
I liked the style
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.comor by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Not sure if I ordered the right size
The cotton polyester blends have a cotton lining so I can wear them. Site is easy to navigate.
Reasonable prices
The cotton polyester blends have a cotton lining so I can wear them. Site is easy to navigate.
I bought again. So experience was good. Took a long time to get here after it was shipped.
Add on Google
Extra stuff
I luv using my afterpay account! I save interest and comfortable payments TY afterpay no more high exhausting payments. Blessed Bew Year2023
Beautiful clothing, Amazing pricing, Fantastic shipping price
I adore shopping here in this gorgeous wardrobe clothing shop. Beautiful clothing awesome colors and amazing delivery service…. I luv it
I thought I had found the perfect website for me. The images showed colors I loved, designs I liked and I spent hours combing through the website finding things I wanted to buy. So I did... The boots I purchased were not suede (as stated) but a plastic fuzz. The fit was way too narrow. The bracelet I purchased was exactly as pictured, but much too small for an adult wrist. I gave it to a child. The scarf I purchased was supposed to be a bunch of deep warm colors. Upon arrival, it was flimsy and bright orange and turquoise. I could not figure out how to wear it as parts were too long and others too short... It was a disaster. Another sweater I purchased stated it was wool... well, it was actually really flimsy material with "sweater design" printed on it. The cuffs were so huge and didn't even match the rest of the material. The print started to fade as you move down the arm to the wrist. It was hideous. Another top I purchased looked like a sweater in the image on the website - it was not. The material was cut around the edges with no sewn hem! Also, the arms could barely fit over my forearms! I have never been more disappointed in an online shopping experience. The shipping takes 3-4 weeks. Their return policy is unfair - as shipping back to China will probably cost more than the items to begin with. Finally, I have been waiting to chat with someone online for over an hour... I am not sure that I will be able to make their 15 day deadline for returns if no one ever responds.
I tried to include pictures from their website to compare to those I included here, but am unable to copy images that will then upload.
The first image is Women Asymmetrical Long Sleeve Stripes Casual Sweater (not even close to a sweater).
The second image is women vintage cotton blend stripe.
The third image is floral sheath printed cotton blend.
EDIT:
Customer service responded promptly to my request for return - both through this site and through my original email via their website. I was offered a resolution that did not meet my needs and was contingent on me removing this negative review. Although the quality of the merchandise I received remains incredibly disappointing and falls far below reasonable expectations, their customer service was very quick to reply to my email and seems to be trying to find a way to resolve this.
Tip for consumers:
Do not believe the pictures - nothing I received looked anything like what was depicted in the images.
Material is far cheaper and the colors/designs of the materials is not at all what it looks like in the picture.
Products used:
one t-shirt and one bracelet
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
The shipping fee depends on the shipping distance and weight of the parcels. We now offer free shipping on orders over $119 after discounted.
So when your order amount is less than $119 you`ll be charged the shipping fee. Hope for your understanding.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!