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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Hard to apply promo code. Blouse had sleeves longer than normal do I'll have to alter.
Couldn't apply promo code, but finally a mysterious credit appeared back on my checking account. I assume this was for the discount I didn't receive at first, but it was hard to tell, couldn't tell what the percent savings was.
Answered and with picture of very cute blouse.
I liked the blouse.
Bait + switch. The ad I responded to said I would get an 18% first order discount. Over and over again I tried to apply this discount there was no clue why I couldn't apply it. I finally decided that it must be one of these final sale items the discount is not available. I should have had the discount, but if it's because the final sale business why didn't you say so on your order form that this item was not available for a discount. Reluctantly I've ordered the blouse anyway because I love it, but this is one of the worst website experiences I've ever had.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My problem was resolved in a short amount of time. They were concerned about my order.
I never heard back from them.
I wanted some jeans and they looked nice, but our way to big.
I was looking for some jeans
Easy and nice to work with.
I found some cute tops for the Christmas season and a couple of bargains for Spring!
Just can't stay away!
Great prices only final sales don't count toward free shipping and shipping cost is very high.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding pre sale and final sale items).
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found a lot of cute items & decided to shop the clothes, especially the sweaters!
Found what I wanted and ordered it. Shipping and handling was good, too, especially
To Alaska!
Found it difficult to purchase
No,it was easy
Don't know what else is there to say
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and hope to improve our purchase process and website usage.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!
So far so good I'll see how it goes if and when I get the merchandise.
Ad just popped up, and the tops looked terrific. Also, bought some tops for my girls.
Good prices, one fall back, the sizes run a bit small, consider ordering a size up.
Saw a advertisement, liked what I saw.
Loved the captions on shirts and nice looking products.
Good prices, one fall back, the red tag said buy 5 get 6 free, I didn't.
Quality isn't as good as I'd hoped. The back closing button and loop bunch out unnaturally.
Very easy to navigate the website. The only hard part was choosing! Big selection. Great prices!
Different selection of clothes in my size.
Variety, color and size.
Easy breezy and fun!
Very good selection of items at fair prices. I found what I needed for summer-thank you!
Unique items in my size
Getting ready for my vacation!
Very good selection of items at fair prices. I found what I needed for summer-thank you!
Shopping is easy, freight cost is high for how long it takes to get your order.
Shopping is easy, freight cost is high for how long it takes to get your order.
I am trying to get a hold of someone through email tpo return. I will never wear them.
Haven’t got a rail response back been a long time
I liked the ads. The clothes looked very nice online.
I liked the way they looked in the ads. Unfortunately they looked different when I got them and too small.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
Any feedback from you will help improve our service. We will try our best to solve the issue and offer better customer shopping experience.
Have a nice day!
Ditto
I haven't received my order yet from April 11th. I was hoping to get them for a cruise.
No one contacted me about it.
Cute clothes and prices were good.
ZOLUCKY keeps loosing my bag.
Great experience
It's been fantastic
Zolucky is a great site. It has a wide variety of styles and colors. Very each to navigate.
The variety of products.
They are not what you would find in most brick and mortar stores.
Zolucky is a great site. It has a wide variety of styles and colors. Very each to navigate.
I ordered a 3XL and it is like a medium. Will not even fit me or my daughter
Easy to order. Not totally happy with received product.
I loved the top I ordered in the picture. However, the design received is not like the picture.
Had what I wanted. But upon receipt, not exactly the same as the picture.
Dear customer
Thank you for your feedback. We are sorry to hear that you were not completely happy with the product you received and that it did not match the picture on our website.
We would like to investigate this issue further to ensure that our products meet our customers' expectations. Could you please reply to our email and provide us with a picture of the product you received? This will help us verify if the product is different from the description or the picture on our website.
If the product does not match the description or the picture on our website, we will be happy to process a return and refund for you. Please let us know if you need to return the item.
We apologize for any disappointment or inconvenience caused by this experience. We strive to provide high-quality products and excellent customer service to all of our valued customers, and we appreciate your feedback as it helps us improve our services.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
It was great. Has many choices.
Had what I wanted.
Took time to get all items which came in different deliveries
Products are good quality for the price
I liked the prints
Had a little time finding one of the items on which I signed in for
Have received something I didn't order and have not received the top I did purchase.
Took a bit for this be delivered.
Easy to shop. Lots of choices. Loved the discount. The tshirts are SO soft
Cheap prices. Attractive products
Good prices, easy to use
Sales were great. Easy to use
This online boutique has helped me to choose very cute outfits easily, it seems that they run out of the smallest sizes of the dresses quite quickly, with all reason, they are very cute designs!
I have found so many awesome things that are in my style. I get great deals everytime I shop here.
Because I wanted more dressy styles of tops and need new sweaters as mine I do wear are as old as 25 years. It's time to upgrade them.
It was great once I figured out the sizing. There were so many different pretty dresses to choose from so I narrowed it down to 3.
Gain trust and grow your business with customer reviews.
Sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
As we check, we sent you an email on 2021-11-03. Did it find you well? You an email us or chat with us online as long as you need help. We provide 24/7 chat online.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!