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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The service was Fast and efficient from a great selection.
Very Good.
Really COOL seasonal items at super low prices. Quality is good too!
Good Christmas gifts
So easy and quick to order from Zolucky and I like the merchandise but took a long time between when I ordered and when I received my order.
Great photos of their merchandise and great prices!
Outfit looked very fashionable
So easy and quick to order from Zolucky
Still missing one shirt, Please send Refund to the same address as the order Thank you very much.
I just hope the quality is still there on the products as they've been in the past.l
The style, cost and quality, and a reasonable shipping time frame. I've finished my Christmas shopping on Zolucky. Other products: Men & Women Pajamas.
Thank you.
The products are quality for the low costs. I like the uniqueness of the clothing.
Not a heavy coat, but very nice - will be fun to wear.
I love the dress I bought! Its really cute and I am sure it will pack nicely for my travels
They have a great selection and the prices are great.
I chose the dresses for travel.
I live the products, especially the shoes!
Quick response to email. Shipping and order complete and lovely. Great experience with you.
Shipping is too expensive. It was as much as the dress that I ordered.
Shipping is too expensive
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Still need my return label to return item. Don't like the fabric of dress
Still waiting for return information.
Liked the look of item
You did not submit a return request. All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
Please follow the below steps to submit your return request on our website.
How to Make Your Return:
Step1: Use your computer to visit our website, and then click here "Tracking Order" or the feature at the bottom menu of our home page
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select th reason for your return or describe the issue accordingly.
After you finish the return request and you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.
Wonderful, great, fadt
Great! The pictures were lovely and I am looking forward to wearing the items.
The colors struck me
They fit into my wardrobe
Great! The pictures were lovely and I am looking forward to wearing the items with pride.
Products found easily at unbelievable low prices! Plus, the products are made really well!
This is my first time buying from this company. I hope everything fits nicely
Why can't you have Free shipping! This is why I don't order stuff much.
Seen it on face book
For a wedding
Why can't you have no shipping! This is why I don't order stuff much.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I always find the nearest stuff on here and it always fits me perfect!
The Tops run a little small. Very Pretty though
I gave a couple away.
Perfect and easy to use!
Saved items until I was able to order them
Liked products and prices along with fast delivery options!
Great prices but hard to relocate item looked at previous day
Gain trust and grow your business with customer reviews.
Thank you for your feedback. Glad to hear that you are satisfied with the products.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
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