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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Shipping and handling is a bit high
And it does take a long time to receive the order.
I did not have a problem ordering the products. I liked the variety of items to choose from.
The products looked nice.
They are deffferent then I am use to buying
I wish you could change the quantity of the product once it's in the cart, but I could fine anything to change it.
I loved that when you choose the size you want, it came up and told you actual measurements.
Way too easy. Way too cheap. Clothes are beautiful and I've got to stay off of this website!
Fun and easy to
Use. I liked the ability to select an outfit and see in all colors.
Enjoyed shopping on Zolucky site. Was fun and exciting.
Great styles and reasonably pricing
I will come back soon. Fun and easy shopping and love the new styles and vibrant colors!
I wish I had a way to ship faster, even if it would cost a little bit more..
I had a hard time sticking to my budget as there are many, many things to pick from!
Trying to return some of the items was not easy. I ended up taking the things to Goodwill.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I loved looking of the merchandice but not the jumping around from page to page with difficulty.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was fairly easy to place the order. I was very disappointed by the products when they arrived.
Because on the screen everything looks like it is good quality and really nice, but when it comes in the mail, it is cheaply made and I didn't even want to keep 2 of the 3 things I received, but they were final sale items so I am stuck with them. I wouldn't even give one of them away, it was so crappy and unevenly hemmed, etc...
As I said above, it was because they looked really nice on the screen, but were very cheap and poorly made. It was my one and only time ever ordering from Zolucky.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It didn't let me use the NEW10 Coupon
The website is easy to use, and the clothing is nice looking. I hope my wife likes it!
Easy to order
Loved what I order. Great fit with each top.
Would order again in the future.
As long as I get the correct product in a reasonable amount of time I will be satisfied.
As long as I get the correct product in a reasonable amount of time I will be satisfied.
So far I have tried to return half of my order. The items I kept though, I love!
It’s taking a long time. Trying to return items. The emails are very friendly and trying to help.
Products were different.
Comfort, price, uniqueness
So far smooth
The two items were poorly made and VERY poorly sized. The material was cheap and I would NEVER buy from here again
Can't get a full refund and the pictures make the clothes look better than the real thing.
Can't get customer service. Nobody has a phone anymore.
Because you talk a good talk online, but you won't fool me again.
Dear customer
We sincerely apologize for the inconvenience you have experienced and understand your frustration. We deeply regret that our customer service has not met your expectations.
We sincerely apologize for any disappointment caused by the product not meeting your expectations. We strive to provide accurate and appealing product images, but we understand that variations may occur. In order to address your concerns about the product's appearance, we kindly request that you email us photos of the item that you received, highlighting any discrepancies between the actual product and the images displayed on our website. This will enable us to assess the situation accurately and provide you with an appropriate resolution. Your feedback is important to us, and we will take it into consideration as we continuously improve our website and product representation.
On 2023-08-17, we emailed you a return label. Kindly check your inbox, including the spam or junk folder, for an email from our team. If you have not received it, please let us know, and we will resend it promptly. Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
Sorry we don't have phone service. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Let's see quality and mail time and then I will let you know.
Great variety of products and prices are very reasonable. Quality colors and selection are good.
Products are good for the price and design is nice and colors.
Only issue takes a long time to get clothes but they are nice
Easy to buy--easy to pay for--fabric of last product was thinner than expected--gave it to pastor at my church--she LOVED IT!
LIKED THE WORDS ON THE FRONT - (I'm old, so killing you is no longer worrisome since I won't serve that long of a time in jail--or something like that! HOW APPROPRIATE!
The lovely hate message.
So nice to be old and can still hate people!
I had to place my order 3 times I hope my card does not get charged for more than one order!
Looks nice on the site, hope it is in hand.
I need shoes and summer tops.
I had to place my order 3 times I hope my card does not get charged for more than one order!
So so good! They replaced my order that I did not receive.
I appreciate the service.
I loved the shirts they offered in plus sizes at reasonable prices.
Loved the styles.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
We sincerely apologize for all inconvenience.
About the replacement order you have not received. We have checked and confirmed it was shipped and delivered to you. If you have not received it, we recommend contacting your local USPS to check on the status of the delivery.
Alternatively, please feel free to contact us with order number via email, and we will be happy to assist you in tracking down your package.
If you have any further concerns or questions, please do not hesitate to contact us at service@zolucky.com, and we will be happy to assist you.
Best regard,
Mandy
ZOLUCKY
So so good!
Fun to look at all the wonderful things, very hard to choose
I like the variety of style options. Delivery was fast and I saved a lot of money.
I like the different comfort style of clothing as well as the sizes
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by email, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a nice day!