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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Great prices and lots to of items to choose from, plus sales
Was good and lots of things to pick from
Good and easy. Sales were great. Will buy from again.
The prices
No help with sizing problems and product sizing charts are in error.
No response received although I sent messages with pictures that sizes were wrong. Some items had very wrong sizing charts.
Selection, pricing and delivery
Fashionable
Wish you did not change prices on me. Keep prices as advertised.
No problems except I forgot to use coupon code. Not sure if I used it or not.
Happy happy happy times
The size guides are extremely helpful. By using them, the clothes fit.
I love the sweater. So soft and the fit is right on.
Very nice selections at very reasonable prices. Shipping is very expensive.
Love the beautiful selection and the prices are very hard to beat!
I am not satisfied. I ordered medium size but I got item for very fat lady :(
It is mistake
The picture and the real product are completely different
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It is great, thanks!
Your shipping costs are a little high otherwise I like your products.
I love your orifucts
Two of the three items are fine. The third is too small and not the right size
?
I thought I would be delighted with my purchases. NOT SO
They looked good
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very easy to place order
Just hope I got the sizes correct. Size correct. Compliments on shirt!
Easy to order & i liked the special information about the fabrics
User Friendly, and easy to use! The models wore the clothes beautifully!
Excellent Photos!
Unusual colors, & styles! Unfortunately when the products arrived the colors were not the same as those depicted, this was disappointing!
User Friendly, & very smooth!
Ordered a size small on the gray shirt got a medium. I reordered cause I loved it.
Ordering easy but one of the products was the wrong size and the quality pretty poor also.
I just fell in love with this top and had to have it! I love the colors!
Did not arrive in time for Christmas and the quality was not as good as I expected.
They acknowledged my inquiry.
Internet advertising
Suited my daughter
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
We regret to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
I had no trouble ordering from your site which has been rare this season.
Very good good selection of merchandise and a lot to pick from
Good but so many choices takes so much time and is overwhelming
Advertising and prices
I liked them
Good but so many choices takes so much time and is overwhelming
Fast and easy.The sizing was clear and helpful. The website very informative.
Gain trust and grow your business with customer reviews.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Please accept our sincere apologies for any inconvenience caused.