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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Very nice items and very easy to order! Plenty of discounts available!
Selection and prices.
They were unique.
Very nice items and very easy to order! Plenty of discounts available!
Item was too small. Was promised a refund, but never received it.
Never received a refund as promised.
Have to be patience to receive items. Long shipping times.
Nice choices for my wife. Love your website! But, I don't think I got what I ordered.
I ordered 5 items - 4 fit. Unfortunately, I need to return one.
I saw items I liked.
They were different from other sites.
So far so good. Hopefully, everything fits.
It makes it seem like returns are easy- till you need to
You can ship to China?
Found pretty items
The girls are amazing! A special thanks to the service department for all their help! Are fabulous!
One of the tops was good, the other not so much. Way to small and the material was paper thin.
Easy site to use
SO THE EXPERIENCE HAS BEEN GREAT SO FAR. I WILL BE A LOYAL CUSTOMER IF THE QUALITY MATCHES THE STYLE.
I CHECKED ON THE STATUS OF MY ORDER. CUSTOMER SERVICE FOLLOWED UP IN A TIMELY AND COURTEOUS MANNER. IT TOOK SEVERAL WEEKS TO RECEIVE MY SHIPMENT BUT, I AM VERY WELL PLEASED.
I loved the style of clothes offered.
SO THE EXPERIENCE HAS BEEN GREAT SO FAR. I WILL BE A LOYAL CUSTOMER IF THE QUALITY MATCHES THE STYLE.
Had to mess over & over and one dress terrible quality. No easy way to return
The 25% price never happened. Gave away top
Both these items didn’t fi
Liked blue dress although too big can wear
Looking for black dress
Looked stylish
Price
Had to mess over & over
The product description was a good match to the picture and the price. Delivered as stated.
The price was afforadable.
Products bought were a need.
The product description was a good match to the picture and the price.
Still Waiting on 1 order & 1 shirt for another order. Horrible experience all the way.
they gave me a 35% discount on all the items . so disappointing. will never order from them again. I now have no Christmas presents for my family this year. Just a bill for item that are not like the photo's and all the wrong sizes. CVail
Sorry to hear that the product does not meet your expectations. All the items in your orders were delivered. There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size because sizing with measurements varies between our items
We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
I have put in 3 orders now. Don't know how to look at them or find them, Can u please help me fine them & see when I am going to receive them.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Still Waiting on 1 order & 1 shirt for another order.
Shipping was too much and no tracking. I was worried I would never receive the item.
I love all the styles and colors of clothing and the website is easy to use
I was not about to pay shipping to chine. I will never order from you again
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Loved everything
One of the summer tops is heavy and made of polyester. Feels too warm for summer.
Quick and easy
The sizes are not all the same on all garments. Must check measurements of each garment.
So far love the products you are showing. Hoping that they are as beautiful as shown
Very good.
Because I just loved the colors.
Loved the style and colors
So far love the products you are showing. Hoping that they are as beautiful as shown
The material is so soft! The workmanship is well done. Easy ordering. Shipping was rather quick.
I look forward to receive the merchandise, all looks good I hope quality is also good
Disappointed in sizing the sizing is not US - so many of the items are too small
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It took almost a month to arrive. I had to email twice to get any response.
I had to email twice, a week apart to finally get a response.
Love the style choices
Looked comfy
Just what i was looking for.
Gain trust and grow your business with customer reviews.
Dear Customer,
Sorry that our product did not meet your expectations.
We will forward your feedback to the relevant department and keep improving our products.
We always strive to sell high-quality products and we apologize for any inconvenience caused by this issue.
Regarding the return process, you can submit a return request from your order list, or you can contact our customer service（https :// zolucky.com/contact-us）for help.
We will try our best to make the return process as hassle-free as possible.
Upon checking, we received your return request and send you an email. Please check and reply to us. if you prefer to return the item, we will email you the return label.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY