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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Cheap clothes that look cheap, you get what you pay for I guess.
The clothes looked cute on the site.
I needed some pretty tops, turned out the material was awful so I am donating all of them to the battered woman’s shelter.
Easy to shop on this site, lots of pretty things!
It took a while but it was worth the wait. I was surprised by the quality.
Nice selections for Plus Size and great shoe selections.
Easy site to navigate! Was able to go to each category and look at each item.
Looked Different than the Advertisement, Merchandise was not Identical to what was shown in the Advertisement
They Charge a Re-stocking Fee, so it’s Totally a Ripoff
I thought it was a good deal
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I liked it
It took forever to get it and it's to small it's not a large so can ware it to the wedding
Thank you i just hope the tops are what it shows
SO EASY with lots of great products the price is great, returns are easy and the sales and shipping are the best out there
I found this site and can I just say - I love the products.
Thank you very much! It was great. I love it. I will shop with you again.
I wanted a specific item and found it there.
I was looking for.
Thank you very much!
Shipping a bit high. Assuming the correct product arrives as ordered, this purchase will be great.
Great shirt and delivery.
Loved the price and products
Waiting for my purchase to arrive;service is good until I receive my purchase.
I'm very excited to show them off. They looked and felt as good as they looked. Very happy!
It's exciting to see all the new things and the alerts I get to remind me to check it out.
Love the products, but the shipping cost is ridiculous!
Well packaged and very attractive. Well worth the price.
Love the styles! Love the prices! Cute clothes true to size
So easy to find just the right thing at the right price.
Clothing Quality is very good as is customer service.
The website moved so easily. I was able to find things so easily.
Lots of things for fall in love with
The website moved so easily.
It took too long to receive my top. But it was worth it!
It was my first time to shop with you. It was a pleasure.
It was difficult for me to try and make a return request. So for so good. The request was not made final.
I liked what I saw..
They were what I thought I wanted.
It was my first time to shop with you. It was a pleasure.
Love the clothes. A bit Pricey. Especially the Shipping
Gain trust and grow your business with customer reviews.
Dear Customer,
Thank you for your feedback!
We're sorry to hear that you were not satisfied with the clothes you purchased from us.
We always strive to sell high-quality products at affordable prices. We will forward your feedback to the relevant department and keep improving our products.
We value your business and hope to have the opportunity to serve you again in the future with better-quality products.
We have sent you an email regarding this issue. Please check and reply to us. Thanks for your patience with us to settle this matter.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY