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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
It was my first time to shop with you. It was a pleasure.
It was difficult for me to try and make a return request. So for so good. The request was not made final.
I liked what I saw..
They were what I thought I wanted.
It was my first time to shop with you. It was a pleasure.
Love the clothes. A bit Pricey. Especially the Shipping
The dress was nothing like the picture. Just a plain dress with no ruffles etc like the pic.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
You offered up to 50% with emailed address and gave 10. Bummer
Very good. I like the variety and also the prices of the merchandise.
I like the styles of the clothing
Because I liked it.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are glad to know that you are satisfied with our products and services.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was able to complete.My purchase because I was able to get 20% off. Thank you so much!
Placed order. Order arrived very quickly. Satisfied and happy!
Easy shopping, great selections
Love the choice of colors for the tops. Colors were bright and cherry.
Looked good.
Loved the tops.
Love the choice of colors for the tops.
Was looking for something great with sunflowers for a special gift for someone!
So far, so good. I hope I'm choosing the right size. I usually wear Size 12-14 so I chose XL
The items look so bright and summery. Just what we need for an uplifting Spring!
I usually go for V-necks and light weight fabrics. Your items offered a large selection.
So far, so good. I hope I'm choosing the right size. I usually wear Size 12-14 so I chose XL
I like the shoes I ordered but have found the return procedure complicated
Thank You, Hopefully it get's Here before Christmas and it all fits, Thanks Well it didn't get here before Christmas, But' It did get here, Thanks
So far so good love everything I see and also love the prices.
Barbs shoes, wrong size, to expensive to ship back.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees. For US customers, we have a dedicated return center to facilitate the process.
If you need further help about return, welcome to contact us at service@zolucky.com.
Best regard,
ZOLUCKY
Barbs shoes
Found my item from advertisement chose my size and paid for the item
Nice selection and easy to purchase. Appealing and inexpensive
Products were colorful and looked great
Nice selection
I love the clothes! I hope the clothes fit the same as US sizes. I can't wait to
Receive my items
I saw the clothes online. The clothes are so cute and unique.
I love the style and colors
I love the clothes! I hope the clothes fit the same as US sizes. I can't wait to
Receive my items
LOVE shopping here! Great products, and at great prices!
They took care of finding the order. Thank YOU!
LOVE shopping here! Great products, and at great prices!
They took care of finding the order. Thank YOU!
LOVE your products, fast shipping, am a returning customer
It didn't take long to get it. Not going to order anything else.
Was trying for 1st time.
It looked good on line. Was not happy with the size are the material.
Will update once I get my order. Would love to see how long it take to get my items.
The check out process was a little bumpy. Getting the order was easy.
I thought the styles looked cute and different. Delivery took two weeks longer than indicted and I’m still missing the jewelry.
They looked cut and different.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry for the inconvenience caused, sometimes payment failure may be caused by network problems or the risk prevention mechanism of your card issuer, we recommend you to try multiple times.
If you encounter difficulties in payment, or cannot complete the payment, you can try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Any problems, you can contact our customer service service@zolucky.com for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The check out process was a little bumpy.
I tried to order the other day but when I went to checkout my order went from 50
To 160.00
I loved the items I saw online.
They are all the style I like
I tried to order the other day but when I went to checkout my order went from 50
To 160.00
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Still waiting for order. Terrible ability to track shipments
Blazer material was cheap and not what the picture showed.
Easy to understand what I am ordering with size and color.
Gain trust and grow your business with customer reviews.
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality issue and we will make a big change soon. Hope to see you again!
And upon checking, you have enjoyed discount. Please note that pre-sale, flash sale and final sale items cannot be combined with any other discounts and multiple discounts cannot be used at the same time.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!