- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
So far so good, just hope products are as good as they look.
Easy purchase and great looking product….
Easy purchase and great looking product………
Good…..
Service……
Good product……
Easy purchase and great looking product….
Very good one
It was easy, and convenient and received it relatively fast.
I have received several compliments on the dress.
1 was a gift, the other was for me.
It was easy, fast and convenient.
Easy and fast. Thanks. Easy and fast. Thanks. Easy and fast. Thanks.
Beautiful merchandise and reasonable prices. This is my first order. I am pleased.
What is your return policy?
It costs a lot to mail things back.
So far wonderful.And delivery amazingly fast. This makes me a returning customer for the future.
Like what I received. Summer tops are all nice. Very good quality.
Waiting for my stuff!
Hope it's actually like the photos!
Beautifully made garments.They arrive nicely packed.
Beautiful clothing and great customer service. Thank you!
Helpful and prompt.
Lovely garments.
Attractive and affordable clothing!
On the website it shows that orders over $79 are granted free shipping, so I purchased an extra item to secure free shipping, but it was not given. My order went forth without me being able to adjust it. I am not happy at the glitch.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for providing these gorgeous dresses so women can once again dress elegantly. Thank you for bringing back inexpensive, yet elegant, attire for women!
Easy and quick, quick and easy, quick and easy, quick and easy
Quick and easy
Sneakers, earrings and a top
Great prices, great looking products, speedy shipping
Lots of cute clothes, however I wish they carried XS. The small are always a little big on me.
Everything is as described and as beautiful as it looks.
Everything looks great. Looking forward to receiving my purchases.
It was fun looking at all the selections. Very pretty items.
Clothing sizing confusing, cheap material, no clear return information
Couldn't connect with anyone via email or chat.
Price reasonable
Looked like cute clothes,
Uncertain, want to see the items before I make a comment. I hope there are as described.
Website very difficult to respond to. Wanted to return.]No response
I was told I would receive info to return the item. I never received it. I believe I may have ordered the product from another source that Zolucky deals with.
Won't choose to use this website again.
Like the design, but did not fit well. I called and was told that I would receive help to return. They never responded again.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for any inconvenience caused. Sorry to hear that the product does not meet your expectations. We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Nice
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
The quality is disappointing. The length of the dress is too short.
It items looked good
I liked the model and desig n
So far it was good, let's see the quality of the items
Easy and great quality and reasonable and quick shipping
Clothes look nice, hopefully they will look nice on me!
Excellent!The top was as depicted, arrived as expected, fit as expected
I had to reorder because I was told my order was received. I never received my order
Quick and easy and the prices are good and the products are nice
It was easy to review items and it was also easy to cash out
Gain trust and grow your business with customer reviews.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return process issue.
We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then please measure it with a measuring tool and send the photos to our customer service center. We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
About return, we have checked and confirmed that we received your email and replied accordingly on July 17th. If you did not receive, please try to check it on your spam folder. We also have sent you an email about your require today. Please check soon.
If you continue to have issues with the returns process, please contact us directly via chat so that we can assist you in resolving the issue as quickly as possible.
Your comment is highly appreciated and we will forward it to our relevant department.
Please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY