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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I was satisfied with the items and the color and the price
Had a hard trying to use the coupon. Did not use the coupon
Variety of picks.
Looked nice
Had a hard trying to use the coupon.
It was ok. Evidently, they want me to repeat it. IT WAS OK.
I felt a little off center.
1 Shirt was the wrong color and the other shirt was the wrong size
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The quality is disappointing. The length of the dress is too short.
It items looked good
I liked the model and desig n
So far it was good, let's see the quality of the items
Shipping takes months/ multiple months. Unrealistic.
Was checkiing tracking status. agent could not determine where the products orderedn were
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
It will need 3-5 business days of processing time and then 10-15 business days of shipping time. Therefore, you can expect to receive item(s) in 13-20 business days.
Your order was delivered and it did deliver within 20 days. For more details. Kindly pls check the info we sent.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Fairly easy to navigate
Fast easy and beautiful items. Fast, easy, and beautiful items..
First experience and will be my last. Extremely disappointed
Advertised dress looked fantastic; great price.
Because it looked great.
Can't wait for product to arrive
I love the bathing suits Seems hard to return things
Well it went smoothly but other web sites I have ordered from have been from hell Hard to return nothing like photo n took forever for refund
I didn't read the return policy in case this item doesn't fit…
Was surprised by the return policy. Have found other vendors much easier to make returns.
Still waiting for confirmation of my previous order returns that 50% will go to my wallet.
Lots of options
For vacation
Easy to navigate around your site.
I have opened 5 support tickets and responded to one email multiple times - STILL NO RESPONSE ON RETURNING items
Will never buy again
No stars - because I have not gotten a response after multiple times - so they deserve 0 stars
Dear Customer,
We regret any inconvenience caused by not receiving our reply.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information several times.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
*****If you can not find the email in spam folder as well, you may contact us with your other email as hotmail.com might block our emails.
Alternatively, you may contact us via chat. At the bottom right of our homepage https://zolucky.com/, there is a button similar to a headset, click it then you can open the live chat.
Please feel free to contact us anytime via service@zolucky.com or chat. Stay safe and have a good day!
Best regard,
Mandy
ZOLUCKY
Good so far - Hope products are as good... :)
So many choices. But it would help to see models of different sizes.
Let's put it this way: certainly could have been easier
Representative was polite and understanding of what I needed to do.
The products in the advertisement looked good.
Clothing was something I would wear, colors were to my test and certainly affordable.
Dear Customer,
We apologize for any difficulty you experienced during your ordering process.
We understand that a user-friendly and intuitive website is essential to providing an enjoyable shopping experience for our customers.
Please note that we are constantly working to improve our online ordering process and provide better customer service to ensure a more seamless experience for all our customers. We will take your feedback into consideration as we continue to optimize our website's performance and user-friendliness.
If you have any specific suggestions or comments on how we can enhance the usability of our site, please feel free to share them with us at service@zolucky.com
Best regard,
Mandy
ZOLUCKY
Easiest Ever
Was able to find several unique tops, cute styles. LOVED the Free Shipping over $79.00
Dear Customer,
We apologize for any confusion or misunderstanding that may have occurred regarding our free shipping.
Please note that we do offer free shipping for orders over $79 (excluding final sale items, shipping fees, and coupons/discounts).
In this particular case, it appears that you have already used a coupon in your order, which lowered the total amount (excluding final sale items, shipping fees, and coupons/discounts) below the $79 threshold for free shipping. Therefore you can not enjoy the free shipping fee.
You may double check the order details via https://zolucky.com/order-query after filling in your email address and order number.
Hope for your understand and sorry for any inconvenience caused.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com
Best regard,
Mandy
ZOLUCKY
Wonderful fabric, bright colors and I am very pleased!
Won't be shopping here again, the return process is completely unacceptable
Once again totally ridiculous return process
Looked good as pictured unfortunately the product was nothing like the advertised product
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We strive to provide our customers with a hassle-free return process. Please note that our return policy is designed to balance the needs of our customers and our business, and we are constantly reviewing and improving our policies to better serve our customers.
Upon checking, we have received your return request successfully. Before providing you with additional information about the return process, we offered a partial refund as a goodwill gesture to resolve the issue and satisfy our customers. If you are not satisfied with it, you may contact us with your decision, we will be happy to send the further information about return.
If you have any other questions or concerns regarding return, please do not hesitate to contact us via email service@zolucky.com
Best regard,
Mandy
ZOLUCKY
I'm not sure I didn't pay twice,
So far, so good. Will wait & see! Size small-just a smidge big. Arms long.
I have been pleased with the products from Zolucky. I hope your quality holds true!
I like your products, but your checkout codes and offers are deceptive
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
YOU HIT THE BULLS EYE WITH THIS SHIRT!
I forgot to use my discount code. I am a first time byer as well
Liked the dress I ordered when I saw it. Was not happy with how thin the material was on the dress I ordered and it looked a little different than what was in the picture.
I thought it looked nice in the picture.
I forgot to use my discount code. I am a first time byer as well
Love the looks of your clothing. Can't wait to wear them!
Not happy with material, very heavy and looked sloppy on, definitely runs big
I also am pleased with any purchase from this company.
The selections are great. The prices are excellent.
I Love the clothes. They are very cute and fashionable.
Beautiful clothes!
Gain trust and grow your business with customer reviews.
Thank you for your feedback and sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!