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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Cheaply made clothes with cheap fabrics. The pictures are not real.
Great clothing selection!
Good value clothing, fit was as described, easy to order
First order so I'm excited to see how things fit and quality of material
I had fun looking through the different blouses and choices.
Very thin material... more than a month to receive... will not order again
They told me to wait No other explanation
Thought they were pretty... but cheap quality
Liked the colors
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your comment. Your order was delivered upon checking. It's the normail shipping time. Hope you could understand.
By the way, we did send the items as described.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
Want to wear MORE like these - so trying these for now and using them as INCENTIVE to lose some weight and REALLY enjoy these colors and styles!
Sizes are not true to size for American women. I was very unhappy with what they sent me.
Shopping experience good, now need to wait and see quality before I order more
I wish you'd give rear views, also. Sizing info was confusing.
I’d like to return and receive a credit for one of the shirts. This is my second inquiry. It doesn’t look at all like the picture.
Nice looking, good prices
Same as above
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your comment. We send the item as described.
We will forward your feedback to our department to solve out the issue asap.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
I wish you'd give rear views, also. Sizing info was confusing.
I’d like to return and receive a credit for one of the shirts. This is my second inquiry. It doesn’t look at all like the picture.
Nice looking, good prices
Same as above
I wish you'd give rear views, also.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It has been an Easy seamless process. So lucky also delivered the item promptly.
Had trouble with putting code in you gave me for a discount but got it I guess?
Planned to have everything professionally fitted so not disappointed the clothes are too large.
FAKE REVIEWS~~ VERY CHEAP Save the money and trip to Goodwill.
Its not even funny how ugly their clothes are.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry about that.
Would you pls tell us your order number so that we can check for you?
You can send some pics to us to check.
For more information on your order, please contact service@zolucky.com
Many thanks for your patience and I hope you enjoy shopping with us!
Have learned my lesson about ordering something without seeing it.
The picture looked perfect but did not appear that way when it arrived.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your message. You can follow the description to wash it.
For more information on your order, please contact service@zolucky.com
Many thanks for your patience and I hope you enjoy shopping with us!
Loved the look of the dress and anxious to receive it.
Yes it was good received most products and had email saying the rest were underway
By mistake it was late at night
I liked the styles
Very enjoyable experience
I like the clothes they fit perfectly, materials are light vivid colors. Easy to wash and wear.
Slow delivery.
Affordable fresh styles, endless combinations.
Great selection hope shipping is timely other wise i will return
The order was easy, but I didn't hear any more for several weeks, and then suddenly it arrived.
They have cute items
I needed a summer dress.
It was very easy
Seems high for a $25 item
The description was exact and quality also matched.
Great selection of clothing you don't see anywhere else
My husband suggested it
Loved the styles
Great selection & easy to check out
Post office held my items over a week before they delivered. I was hoping to receive by July 4.
I like shopping on this site, but the shipping rates are just crazy expensive!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping when the order reaching $99 after discounts (excluding final sale items). And we will try to improve our shipping issue.
So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This was my first order placed on 5/4, did not receive until 6/20
They were at least quick to respond but unfortunately it took almost 2 months to receive items, which was too late for when I needed the items. At least everything fit when it all got here and is good quality.
Had never ordered before, easy website.
Nice styles, reasonably priced.
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is my first order, love your site, anxious to see how close the fit is.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!