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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
This was my first order placed on 5/4, did not receive until 6/20
They were at least quick to respond but unfortunately it took almost 2 months to receive items, which was too late for when I needed the items. At least everything fit when it all got here and is good quality.
Had never ordered before, easy website.
Nice styles, reasonably priced.
This is my first order, love your site, anxious to see how close the fit is.
Very easy beautiful items,, fits prefect. Would again later
Please include return info. Not sure of the sizing!
The variety of clothing, styles, colors are perfect for young and old!
I received email updates on the status of orders when requested.
Bold and Catchy coloring options
The variety of clothing, styles, and colors is fantastic!
This was the perfect top for summer with white pants.
I just happened to see it on my facebook page.
I love longer light tops to wear in the summertime.
I am hoping this comes in a timely fashion. But it looks pretty for the price. It will look good with white pants
Love the clothing choices, and ease of shopping. Very comfortable clothes.
Love browsing and seeing all the different colors some styles come in.
NOTE: the shoes are never wide enough. :(
There is a lot to choose from and the items are well priced.
A certain pair of shoes kept catching my eyes so I finally ordered them and some other items.
They were different than things I already owned.
I like the selection and prices!
Order took a little longer then expected - ordered 7 items mostly satisfied with 5
I thought shipping was free therefore somewhat disappointed.
Great, many choices, priced nicely affordable up to date in styles
Your sizing chart is very confusing. Are you dividing the bust measurements in half?
Shopping was a delight! Beautiful casual top and great suggestions for sandals to finish the look!
It took longer than I expected and both items were too small when they arrived.
1st time shopping with you. Hope the size fits. They did fit and I was very pleased.
I liked the displays
They looked so pretty.
1st time shopping with you. Hope the size fits.
Your site is quite user friendly, I would definitely recommend it
Your site stated free shipping on orders over a certain amount & mine surpassed that & you just charged me 20.00 for shipping, I sure hope the quality is top of the line & well worth it
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
1st time purchase returned due to none fit correct and bought 3 diff sizes
Chat only
First attempt
1st time purchase
Wrong color were sent but I like these better. Very pretty.
Internet ad
Liked the color but now that I have these better yet.
Can't wait for shoes to come and see quality of products.
Quick easy ordering system. Looking forward to receiving the product and we'll go from there.
Easy to move through site, Shipping a little expensive. Some of the clothes were not as pictured
The clothes looked pretty good.
Good looking
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your comment.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
Easy to move through site, Shipping a little expensive.
It took too long to receive. I will probably not order again.
Just seen it on my computer, thought I would try it.
The pictures of the products are pretty, but they don't look the same when received.
So fine
Site is quick to get into and shows various options.
The cost of return shipping makes me keep something I will never wear. Too small.
Ordering was easy and I revived it its a great amount of time.
I used the chat and it was very quick in response.
Because I live end styles.
Because they seemed light material for summer
Its was easy.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!