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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Easy to track. Received on time. No problems.
Very nice
It was super easy to look at all the items you had
I could not figure out how to navigate your website for returns. My guess is that it's intentional
Great shopping experience! You've seen the last of me
Would not follow my instructions
Unlucky choice
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great shopping experience!
Very easy to shop on this site, super user friendly.
Shipping is too expensive and would prevent me from buying more frequently
I love the styles of clothing just trying to learn what size fits best.
Shopping is easy to look, just the extremely long wait to get my orders! I am still waiting on one from last month.
I found it very difficult to go from page to page and tiny print hard to read. I just hope the items fit!
I'm not good with online ordering. Payment screen was confusing.
Fast and they don't shrink after washing or fall apart
Delivery time seemed very long. Unusual fabric but nice quality.
I had to enter my credit card info several times. In this day and age, that makes me nervous.
My husband liked several items, so he asked me to take a look.
Both my husband and I liked the items!
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You can email us the screenshot so that we can check and handle the issue.
We`ll keep improving our services. Any problems, you can email service@zolucky.com or chat with us for further help.
I had to enter my credit card info several times. In this day and age, that makes me nervous.
So very easy for me to use! My first time!
Thank you!
So very easy for me to use! My first time!
Thank you!
I am happy to find purple selections of comfortable clothing for me.
Finally found something that was 100% cotton in a color I like.
One top was not exactly what I expected but then again life is an adventure.
Nice products. Hope they fit because you can't get them returned without extra shipping
It's china. Too much to ship back if it doesn't fit. Rip
Good platform
Like the products had no problems ordering. They were delivered sooner than I expected.
Liked the look of them from the ad
They were different from other sandals I have seen on line.
Like the products
The easy-to-navigate website retained information about what I had looked at a few days earlier.
Didn't take long for my clothing to arrive. Great packaging
Clothes displayed nicely and price was great
They' were my still
Great clothing
Good shopping experience, beautiful shoes and sandals
Was a large selection of clothes you could choose from and really liked the styles
I love looking at all the designs, it's hard to choose!
Good experience, item was delivered on time. Will order again
Gain trust and grow your business with customer reviews.
Thank you for your feedback. Sorry for any inconvenience caused.
Could you tell us more details about your shopping experience? We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
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