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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Good experience, item was delivered on time. Will order again
Great, clothes true to size! Good Quality. Would purchase again from them
Love all items, well made! Products came on time and the fit was on spot
Love all items, well made!
Easy & i didn't have to drive. Saved gas & my time walking into a store
VERY slow delivery; shipped from China! Don't expect to have it for a date soon
Hard to go back an re-check order n see that it was not the same
Have not contacted yet - just received package.
Usually liked brand n styles
Liked the style in the photograph
Hard to go back an re-check order
Quick n Easy just the way I like it.
It was actually pretty easy compared to some of the sites I have ordered from. Thank You
It was actually pretty easy compared to some of the sites I have ordered from. Thank You
The sizes and material are not what I thought they would be. Old lady is.
Very thankful and pleased with my choice. True to size. Loved the material
I came across it as a pop up
I loved the style
Interesting choice
I will be returning the tops as they were too small.
Cute shirts
I wanted some cute shirts
I could not use paypal. It kept shutting down.
Quick and easy. Hard to choose a dress. They are all so beautiful!
No comment. I enjoyed my dress I'm not gonna take this survey again
The pants were not true to size. But I am keeping them.
Sewn it and wanted to try it oit
Needed clothes for work
It was great
Excellent! Will order from them again. Good value, nice styles.
Shopping was good, just didn't like the high shipping cost
Too small and material wrong. Price is good but shipping sucks
Products looked good
Looked really great
Looks good
Smooth going so far! Received everything in great condition. Tx!
This is my first purchase. I was very disappointed and will not be ordering anything else from you.
Products are very disappointing! Didn't match pics
It’s through email, so I’m waiting to hear back.
It came up on Facebook and clothes were so cute! Little did I know, they wouldn’t be the same products advertised. Colors were different, type of fabric is awful, and not what pictures look like they’d be, and size is off. I was looking forward to adding to my wardrobe, but didn’t look at the reviews. I’ve learned my lesson!
They looked so nice in the photos on the models. What came looks like someone took a picture of the originals and slapped it on a horrible fabric. Not even the correct sizing.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shopping was fine, except the clothes didn't show view from back or whole thing sometimes.
Nice site, easy to use, good pictures of products.
Contacted Zolucky to verify/ confirm that "Sitejabber" was authorized to make an inquiry regarding Zolucky shipments. I had a positive experience with customer service who confirmed all was good.
Saw their adds while playing a computer game and products were nice looking.
The clothing and shoes were very stylish, good colors to chose from and priced very reasonably.
Nice site, easy to use, good pictures of products.
Shipping is expensive and it took forever to receive the items.
Slow response and even slower delivery of items.
I liked the style.
Thanks for your comment.
Shipping cos depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days. You could check the shipping time on our website page.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Average but shipping seems too expensive.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to find and looks great. But size isn't true at least they are made smaller.
Helped me to see about returning items
Easy to find
Easy to order. Long time arriving and blouses a size too small
return costs or discount on next order. Will reorder.
Liked the designs and prices
Easy to order.
I did it myself went online with google and found you there
Overall good we will see when I get the clothes
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding final sale items).
So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!