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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Not happy with so-called coupons but wanted the one item I purchased
Saw something I really liked and purchased it
Not happy with so-called coupons but wanted the one item I purchased
Both items I ordered were way too small. Disappointing!
Previous orders
Loved the designs on both shirts
Love your clothing! The colors are beautiful and a great selection.
It took s long time to receive my order and only received one of two tops that i ordered.
Easy shopping
It was an easy website to look around in. I enjoyed the experience
It had some items that I was interested in.
It was easy to navigate site and pick a size.
So easy to order, Arrived quickly! Thank you! Love this dress!
Lovely dresses fit just right my dress was described perfectly
Clothes were right size and just like picture. Very happy with purchase
Disappointed in merchandise it's not@ all like pics!
Wanted to try a new shopping experience w/ new merchandise.
The pics were great looking although not@ all like pics! Sooo disappointed!
I hope it's all tht it looks to b, on its pics!
Awesome clothes
Everything about their site was clear and understandable.
So far no problem!. Shoes are comfortable. Not quite sure how laces go.
Everything is beautiful and they fit. Fun to decide on what I liked the best
No problems with placing an order it was quite easy
Website is easy to manipulate. Clothing looks nice.
Easy and lots of neat items to look at. Overall good experience.
Wish it would show a phone # and place where shipping happens
Wish it would show a phone # and place where shipping happens
Some great end of season bargains. Looking forward to trying these new products.
I checked in on when to expect delivery. They gave me a date. It arrived within a day of that date.
Some great end of season bargains. Looking forward to trying these new products.
My granddaughter and I loves your clothes material is perfect for the summer
Very good quality
Had fun shopping and selecting items to buy. Good experience.
Impossible process to return items. Don't buy them.
I enjoyed all of the unique items. Easy to order and products came in nice condition
I wanted to try a new brand
I enjoyed all of the unique items.
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!