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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Loved fit and easy care of my first order. Anxious for the next batch.
Shipping charges are outrageous. $9 for two blouses. Never again.
They kept delaying my return shipping label, offering a 10% discount, then 15%, and so on until they offered 50% discount if i kept the item. I needed new clothes so i accepted their offer. What i dislike is they give you 7 days to return item then waste your time with a counter offer a day and no shipping label.
The spur of the moment
I need shirts.
Shipping charges are outrageous. $9 for two blouses. Never again.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Would like to see quicker turn on delivery and reduce cost
Everything was easy and of good value. My order came quickly.
Checking out was a little tricky I thought. But Im 72 so who the hell knows
I liked the looks of some of the clothes but not on me. Clothes were made nice.
Thought some stuff looked nice
Checking out was a little tricky I thought. But Im 72 so who the hell knows
I have ordered here before. There cloths are nice quality. The bust size is a little small.
Kind of long process. Have had trouble with on-line products having space, but no picture.
Got it done is the point.
Lots of choices.
Personal focus for recipient.
Too much messing around!
Lots of choices for sandals and shirts. The selection was varied.
Very pleased with styles. Odd, inconsistent measurements makes sizes a guess
I wanted to return some of the items I ordered that did not fit, and was given a choice of a coupon with a good discount--but I had to buy more merchandise than I usually ever order at once. Would rather have been able to return my items for a refund, but that did not seem possible. And if the items I order are inconsistently sized, again, and don't fit, I have more stuff I can't use. Not a great deal.
Liked the unusual prints on casual tops
Looked interesting
Thank you for your feedback and sorry for the inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
For return, if you don't want to take the coupons option, you can just email and let us know and we will send you a return label.
Any problems, you can contact our customer service service@zolucky.com for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very pleased with styles. Odd, inconsistent measurements makes sizes a guess
Hard to find what was my style. Did not care for the styles I received!
They responded but no help to me for my return!
Was the 1st site I found.
From the pictures they looked fine, infront of me they were not, cheaply made!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So much to shop from, wide selection!
All good thanks there was a lot of things I wanted
I like this site because all clothes r not polyester
Still waiting for my order. Very slow to deliver. Online Customer service person is nice.
The Person online was nice but unable to do anything to help with the delivery.
I liked the appearance of the item.
I liked the style of the shoes.
Dear Customer,
We sincerely apologize for any inconvenience caused.
Per checking, the order was delayed and has not been shipped yet.
While delays can occur on many websites, we understand that this can be frustrating for our customers, especially for popular or high-demand items.
Please rest assured that we are working diligently to fulfill all orders as quickly as possible while maintaining our high standards of quality and service. We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
Please feel free to contact us anytime at service@zolucky.com. Stay safe and have a good day!
Best regard,
ZOLUCKY
Hoping they fit.
Navigation of the site was logical and intuitive. Entire process took less than 5 minutes.
Very slow shipping and not the quality I had expected.
I inquired about slow shipping
Ads made products look very different
Looks and price
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
Also. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com
Best regard,
ZOLUCKY
Fast and easy….
Good selection. Have been happy with purchases
Sizing consistent throughout items
New to this site but great selection. Plan to become a regular
Delightful fabrics and style designs at reasonable prices.
Navigation between pages needs some work
I did not have a problem
Wrong size and I was unable to return without paying a large amount for shipping.
Wanted to return
Liked style of shoe
Dear Customer,
Sorry for the inconvenience.
To assist with selecting the correct size in the future, we recommend referring to the size chart located under the product details section. Please note that there may be variations in sizing between our items.
If you have received an item that does not match the size stated on the size chart, please send us photos of the item with accurate measurements for further investigation. We will examine the matter and provide an appropriate solution.
Our email is service@zolucky.com
It is important to note that all dimensions are measured manually, and a deviation of 1-3cm is acceptable and should not be considered an error.
For US customers, we have a dedicated return center to facilitate the process. Which will reduce the amount of your shipping fee.
If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
Easy to find my sizes
Lovely choices. Now, can you make sizes match US and get here more quickly?
Very pretty products, very good prices.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Lovely choices. Now how fast can you get my order here?
A wide array of items available offered in good quality for an excellent price.
The styles are so pretty and reasonable to purchase.
Lots of goodies to choose from, but a long lag time in receiving orders!
So far has been good. I would have liked to know when approximately date of delivery is.
Looked cute but material is way low value, looks like a rag
Looking on internet and thought that I should at least give shopping for clothes on here a try That will not happen with Zolucky again
Looked cute, the reviews were good; I now know that they could not have been honest, their is NO WAY that they got all those great feedbacks from that junk and the ONLY reason I am not returning it is I have been out of town and my 30 day return period is up so to the garbage they go
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
To much back and forth
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry for the inconvenience caused. Sometimes payment failure may be caused by network problems or the risk prevention mechanism of your card issuer, we recommend you to try multiple times.
If you encounter difficulties in payment, or cannot complete the payment, you can try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Any problems, you can contact our customer service service@zolucky.com for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!