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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
In November I ordered several items. The reviews that I found online were good so I took a chance. Of the three items I order only one arrived in time for Christmas with the other two still in transit, one just arrived on the west coast and is still awaiting arrival in the USPS system and the other is still on a slow boat from China. I contacted the company and was told that they were working on it. I am disappointed in a couple things. One the shipping time, they never indicated that it would take this long to get my items and in fact said delivery in 13-20 days. Second, the shipping charges are outrageous. I paid as much for the shipping as I did for the item. Generally I don't pay for shipping as I generally use Amazon, but I really liked these items. Never again... I guess that's what I get for buying from China...
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
So I thought I would get my wife some Christmas gifts and the clothes on the advertisement looked pretty nice so I went for it. I forgot about the old adage, "You get what you pay for." They arrived 17 days later, which wasn't great but I blamed it on the Covid/Christmas rush. When my wife tried the clothes on, 2 of the 3 items did not fit well, and they did not look at all like the advertisement — cheap looking colors, fabric and construction. We decided we wanted to return the 2 items, put in a request and were promptly told they do not allow returns more than 15 days after the package arrival. Since I planned ahead and ordered before Thanksgiving, that time had been exceeded. The thrift store gets another donation, I guess!
Tip for consumers:
Order somewhere else.
Products used:
One of the three items ordered
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I had bought them previously before the pandemic, the blouse and skirt set was beautiful and perfect. This time I bought a plus size shirt, I was really impressed with how quickly it came. It is also beautiful and fits me well. Some tips when shopping online to avoid disappointment: always add a size to your usual size, then the clothes will fit you well.
Please listen this stuff is NOT what is in the picture, items arrived damaged, took forever to arrived, try and return something even if the items have holes in them! Return center is in china they try to give you 15% and than 25% back... well on a very large order I do not want the garbage sent I want my money back! Dont do it! It is trash! Missing items from order half of the order comes in and 5 weeks later the other half, still missing a shirt
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The products are advertised as cotton blend and they all came 100% polyester. When I tried to return them, i was told that i would need to ship to China, although the clothes came from the warehouse in US. Long story short, the parcel is stuck in customs for more than a month which seems like another game on the part of ZOLUCKY. Finally they decided to give me refund and they figured that they will give me refund for 1 item instead of 3... as in their system it shows only the las shipment that came for this order. I have no words, I was in communication with Zolucky for the last 2 weeks and I am very frustrated that they take the customers for the fool and do dirty tricks to keep the customers money. NO SHAME! I hope my review will save some people headaches to deal with unreliable company where the mission is to cheat the customers!
Tip for consumers:
IT'S A SCAM AND FRAUD!!! Products are 100% polyester, don't look or feel nice and the pictures on their site probably were made with the products that were made from high quality materials that was made just for marketing!
Products used:
NOTHING
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for any inconvenience caused.
Upon checking, you only submitted a return request for one item but later you claimed all 3 items were returned. Our system is not able to recognize this as the return items do not match your return request. Next time please make sure this is correct to avoid any misunderstanding.
Now your refund is being processing. We do apologize for any inconvenience casued and we will keep improving.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Initially, I wrote, "I hope it is as nice in person as it looks online."
Unfortunately, they aren't. Size small is huge on me and the dresses are very inferior fabric. I will be donating them to a thrift store. Sorry.
Zolucky popped up in my Instagram feed and the clothing looked nice.
The dresses look nice on the models.
I hope it is as nice in person as it looks online.
I love my new dress! It was perfect. Very light and comfortable. I got tons of compliments for it. You can see through the material, so the right underwear is a must. Overall, I couldn't be happier with this clothing website!
It is a good store with good customer service. I loved the dress, mistakes can happen in everything, unfortunately, the seam of the dress on one side has loose threads and it was not finished correctly, so I had to return the garment, the whole change process was done without problems and quickly.
Scammed... Chinese company... If you want a refund, you pay for sending back, or, try to negotiate a percentage (low) of what you paid for the terrible clothing that looks nothing like the pictures. There are several companies all related... Nora Cora. Same company. Same fraud. I am immensely surprised and disturbed that the government agencies allow these thieves to continue selling online. DO NOT USE THIS COMPANY or Nora Cora! Make sure to check info on business...
Ie: "Contact, About, Phone" etc. to make sure it isn't China... if you don't want to get burned...
Tip for consumers:
You will have to pay for return, or try to negotiate a percentage as far as a refund request. .
Products used:
6 blouses... All cheap and small. Only fit in 2.
Thank you for your feedback. According to the return policy which is being shown on our website, the customer is responsible for the return shipping fee. Items need to be returned to our fulfillment center, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We`ll forward your sincere feedback to the relevant departments. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!
The clothes on this website are of good quality, exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but that is not a problem.
I am 5'5 with a medium torso, every top was above the beltline. Not for me... I just sent them all to the thrift. A huge waste of money. One scarf never showed up with the order, But I did like the colors and styles. I probably will not be a repeat customer.
Tip for consumers:
go slow..order only one item...see if it fits. then, shop on!! For me every top was way too short...above the beltline on high waist pants...
Products used:
NONE
I ordered a pair of tops that did not fit and they were very helpful with my return and he was very understanding of the service I have previously purchased from this online boutique and the quality of the clothing is exceptional. It will definitely be my go to for all my clothes.
Overall, Zolucky has good quality clothing at a reasonable price. The shipment was reliable and takes about 15 days to reach my country. It may be a bit high, however I love the selection and styles of their entire clothing collection!
I loved everything from an order in December of 2020. This order was a bust however. The green velvet advertised shirt had no velvet. A second small size shirt was HUGE. The ring was the wrong one and total junk. The other items were ok but not great. I'm not happy at all.
Enjoyed the site, but would like to see less repetition.
Very good material I had no problem with the sizes, even considering that they were not garments for me, but for my sister as a gift. What needs to be done is to be guided by the indications of the measurements according to the size. And meter in hand choose the right size, the design is very beautiful. To highlight, the day arrived that indicated that it would arrive. A success without a doubt, is already a reference store.
Love the Shirt Styles and Patterns. Always a gamble about fabric quality but I'll know when I receive them. I needed long sleeve Top options. The fabric quality is different than I had envisioned, not bad just not my usual choice.
I am very satisfied with my purchases. You had never bought clothes online, I've been shopping with this store for two years now. For my first, one of the skirts had a defect and could return it and be reimbursed without problem. The clothes are very beautiful and original. Undoubtedly, there will be more purchases in the future.
100% bad news!~ Just try and return something! Go ahead and try! You like sending stuff advertised from San Francisco to China? You like to pay for shipping to China for a return? You like ninja colored stuff that doesn't match the photos? How about being offered 15% of your money back if you do not wish to spend the huge dollars to ship it to China"? Like stuff that is way over size and not hand made as advertised? BBB alerted! California Attorney General Alerted. Dunn and Bradstreet alerted! STAY AWAY from this SCAM Company!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But the order number which you provided is incorrect.
Do you mind providing us your order number so that we can check and handle this issue for you?
We`ll take care of your request, we`ve sent you our solution by email/message, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Very satisfied with all my clothing purchases here. If someone is a little concerned about buying a product from the internet, I can understand that they were, but since then I have ordered many clothes, I am a very satisfied customer.
Incredible customer service. The customer service was outstanding. Your dedication to quality makes me want to keep shopping at this online boutique! The range of dresses is impressive. I had the best experience with my order, I will be eternally trusted.
Thought I'd try some of your pretty things. I am not a fan of waiting weeks to receive something I Seems I ordered all the wrong sizes. But I will find a home for them with someone that they will fit.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the display of the order on our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure
I ordered 2 blouses, a pair of casual pants and a pair of jeans. I have NEVER seen material like the first 3 items are made of - it is like something people would use for table linens; curtains - but definitely NOT to put on your body - they would cause a terrible rash I am sure - if they do not take returns - they are going in the mission box. They sure look nice on the web-site but the fabric should not be used for clothing, at least for me.
Sorry for any inconvenience caused.
As we check, we do not find your order on Zolucky. Please double check if you did order from us.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The clothes didn't seem to be off the same high quality as depicted in the online ad. I was disappointed and chose to return them. The return policy is convoluted to put it mildly and due to the high shipping cost, rather than returning, zolucky rep offered me a small percentage cash back rather than full refund: this is what Kathy said in an email to me, word for word, (I copied/pasted it) on 5/28/22 -> "We will process the 25% refund to your original payment method in one week." I'd gladly change my review to 5 if & when this happens.
As described on previous comments
In the online ads, the clothes look like they're very good quality, I liked what I say.
The items looked nice in the online ads
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue and we will make a big change soon.
And sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've never purchased from this company before but the reviews were positive. Look forward to the same satisfaction experience.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2021-01-04, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!