• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user jamesw5451
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Was looking for short sleeve, longer shirt lengths and preferably v-neck.

Quality
Thumbnail of user jenniferr1410
2 reviews
0 helpful votes
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March 2nd, 2023
Verified purchase

Order came much sooner than i expected &
Nice quality

Quality
Thumbnail of user jerryh922
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

Cool tshirts the wife says that they are comfy. Thanks

Quality
Thumbnail of user sandrak75
3 reviews
7 helpful votes
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February 28th, 2023
Verified purchase

Expensive shipping, but can't find sneakers anywhere else

Quality
Thumbnail of user josea1483
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Very easy to shop, so much I buy, getting ready for warm weather.

Quality
Thumbnail of user carlu116
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

First time ordering! Love the style and bright colors! Not sure on sizes but at least I can return

Thumbnail of user jefff658
1 review
0 helpful votes
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July 1st, 2021
Verified purchase
• Updated review

Didn't look anything like the pictures. Cheap material and I was very disappointed

Reason I chose this business:

I trusted their website.

Reason I chose this product:

I liked the styles

Quality
Great
June 1st, 2021
Verified site experience
• Previous review

Easy peasy

Thumbnail of user susans2578
3 reviews
0 helpful votes
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February 19th, 2023
Verified purchase

This website is very easy to navigate and the clothes are beautiful

Quality
Thumbnail of user cathp118
1 review
0 helpful votes
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February 17th, 2023
Verified purchase
• Updated review

Never lost my order-but waiting for one blouse. I will order again. Great stuff!

Reason I chose this business:

Price. Variety. Easy to order. Zolucky keeps in touch with customer. Like satisfaction review.

Reason I chose this product:

Variety. Price.

Quality
Outstanding
January 18th, 2023
Verified site experience
• Previous review

Never lost my order.

Thumbnail of user tinad199
5 reviews
0 helpful votes
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February 13th, 2023
Verified purchase

Very easy ordering. Great service and shipping was pretty fast, too.

Quality
Thumbnail of user jamesv712
1 review
0 helpful votes
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June 30th, 2021
Verified purchase
• Updated review

Need to return for larger size but can't reach anyone

No one have contacted me

Service
Quality
User Friendly
May 31st, 2021
Verified site experience
• Previous review

Awesome!

Thumbnail of user billv340
1 review
0 helpful votes
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June 29th, 2021
Verified purchase
• Updated review

You changed the price on me when i clicked submit and coupon fall of

Service
When i clicked submit, you changed the price on me
July 27th, 2021
Verified site experience
• Previous review

You changed the price on me when i clicked submit and coupon fall of

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeremyn332
1 review
0 helpful votes
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January 20th, 2024
Verified purchase
• Updated review

In een jurk is er kleurverschil tussen de achterpanden,dan word er als materiaal meestal polyester opgegeven.maar er zit veel verschil in de soorten.Kleding komt regelmatig niet overeen met foto's op de site.

Reason I chose this product:

Meer katoen.voor zomerkleding dat is niet zo warm en je zweet minder.

Hopen dat de kwaliteit net zo goed is als de prijs
July 9th, 2022
Verified site experience
• Previous review

Leuke kleding en leuke aanbiedingen. Als alles zo goed blijf gaan is deze site een blijver.

Thumbnail of user alejandraz18
1 review
0 helpful votes
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September 8th, 2022

Realize mi pedido pero nunca llego hice la verificación con servicio al cliente hubo un error en la dirección no hubo ninguna solución dicen que no lo pueden cambiar ni tampoco habrá devolución ya que viene de China. Esto último no lo sabía si fuese así ni le compraría absolutamente nada. Nunca hay garantía.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Zolucky Rep

Gracias por tus comentarios. Al verificar, el paquete no se entregó debido a la dirección incorrecta que dejó al realizar el pedido y se devuelve al remitente (distribuidor de logística, no a nosotros).
Desafortunadamente, la compañía de envío no proporciona ningún servicio de reenvío y el paquete será destruido por ellos al final.

Su opinión es muy importante para nosotros. Enviaremos sus comentarios sinceros a los departamentos pertinentes. Hemos estado prestando atención al tema de la calidad y pronto haremos un gran cambio.

Si tiene preguntas sobre su pedido, contáctenos por correo electrónico a service@noracora.com o por chat en línea.
NORACORA es una tienda de compras online de confianza. Nos comprometemos a brindar una mejor experiencia de compra a los consumidores.
¡Mantente a salvo y que tengas un buen día!

Thumbnail of user ameliam100
1 review
0 helpful votes
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April 3rd, 2021

Great interesting website with a wide range of retro and modern clothing. Worth a look! Amazing quality, I didn't expect it!

Thumbnail of user ilzek3
1 review
0 helpful votes
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June 25th, 2021

Pasūtījumu saņēmu 36 dienu laikā. Drēbes ļoti nekvalitatīvas, ražotas Ķīnā. Ne audums, ne apģērba modelis neatbilda tam, kāds bija parādīts attēlos. Ne tuvu tam! Audums nekvalitatīvs sintētisks, kaut aprakstā bija teikts, ka blūzes ir no lina un kokvilnas auduma. Cena neadekvāta šādas kvalitātes precei. Esmu ļoti, ļoti vīlusies. Šādu apģērbu nevēlos valkāt.

Tip for consumers:
neizmantot

Products used:
blūzes

Service
Value
Shipping
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Sorry. This is zolucky.com. The order number is incorrect. Kindly pls double check.

Thumbnail of user jocelynb133
4 reviews
2 helpful votes
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October 25th, 2022

Tout, de la conception à la réponse aux questions, en passant par la facilité d'utilisation du site. Je recommanderais ce site à n'importe qui, et j'utiliserai certainement ce service à nouveau pour ma prochaine commande.

Thumbnail of user peterm2622
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

Fascinante muy facil de navegar muy explicado todo sobre los articulos facil rapido y comodo y los precios muy accesibles,si todo sale y recibo los productos que compre definitivamente sera mi tienda favorita para esta navidades..

Quality
Thumbnail of user ydnice
1 review
0 helpful votes
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April 3rd, 2021

WRONG PRODUCT. WRONG SIZE. CANNOT CONTACT THEM. TOTAL RIP OFF!
DO NOT WASTE YOUR MONEY! DON'T LET THEIR VERY NICE WEBSITE FOOL YOU!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user sabineb36
1 review
0 helpful votes
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March 21st, 2021

Ich erwarte für die Preise keine hochwertigen Produkte, die Qualität und das Design entspricht jedoch nicht annähernd der Abbildung. Der Pulli "Abstrakte Strickhemden & Tops mit Rundhalsausschnitt, Sub-Order: *******, ist aus miesem Jerseymaterial und nicht aus Wolle. Nie wieder!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Thumbnail of user rens10
Jules R. – Zolucky Rep

Danke für Ihre Rückmeldung.

Es tut uns leid, dass Sie mit unseren Produkten nicht zufrieden sind. Wir haben hart daran gearbeitet, unsere Produkte und Dienstleistungen zu verbessern.

Ihr Feedback ist uns sehr wichtig. Wir leiten Ihr aufrichtiges Feedback an die zuständigen Abteilungen weiter. Wir werden die Qualität unserer Produkte weiter verbessern.

Wir haben Ihre Beschwerde erhalten. Wir schätzen Ihr Geschäft und versprechen Ihnen, dass wir diese Angelegenheit so gut wie möglich regeln werden.

Wir haben Ihre Rücksendeanfrage jedoch noch nicht erhalten. Sie können Ihre Rücksendeanfrage auf folgender Seite einreichen: https://zolucky.com/order-query. Oder Sie können uns eine E-Mail senden (service@zolucky.com), um Ihren Rücksendevorgang abzuschließen.

Sie können uns auch eine E-Mail bezüglich Ihrer Anfrage oder Beschwerde senden. Wir versprechen, dass wir uns gut um Ihre Anfrage kümmern werden.

Wir haben versucht, Sie per Nachricht zu kontaktieren, aber wir haben nichts von Ihnen gehört.

Wir werden unsere Produkte, Lieferung und Service weiter verbessern. Bei Problemen können Sie eine E-Mail an service@zolucky.com senden oder online mit uns chatten, um weitere Hilfe zu erhalten.

Zolucky ist ein vertrauenswürdiger Online-Shop. Wir verpflichten uns, den Verbrauchern ein besseres Einkaufserlebnis zu bieten.

Haben Sie einen guten Tag!

Thumbnail of user kenneths1632
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

COMPRE RAPIDO MERCANCIA BELLA EN EL CATALOGO. PERO NO SUPE GUARDAR EL PEDIDO. YA NO RECUERDO LO QUE PEDI. NO QUIERO VOLVER A PEDIR POR ELLO Y HASTA QUE LLEGUE MI PEDIDO. TENGO BASTANTE TIEMPO ESPERANDOLO. NO SE CON QUIEN REPORTAR ELLO. PORQUE EL EMAIL, NO ME PERMITIO HACERLO

Service
Quality
Thumbnail of user jasoni195
2 reviews
0 helpful votes
  • Send Message
April 2nd, 2021
Verified purchase
• Updated review

Easy -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Reason I chose this business:

Convenience

Reason I chose this product:

I liked the way they looked online.

Quality
Great shopping experience
March 5th, 2021
Verified site experience
• Previous review

Easy to make changes when shopping.

Thumbnail of user johnv2138
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

J'ai bien reçu tous nés articles, soit 6/ 6 articles.Tout est à la bonne taille et je suis très satisfaite de mes achats

Quality
Thumbnail of user kimberlyl1601
3 reviews
0 helpful votes
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October 25th, 2022

A qualidade das minhas compras foi boa e a forma atempada em que foram entregues excedeu as minhas expectativas.

Thumbnail of user bobe281
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase
• Updated review

Easy check our process.

Reason I chose this business:

Service and product

Reason I chose this product:

They looked comfortable

Service
Value
Shipping
Quality
Easy check out
February 19th, 2021
Verified site experience
• Previous review

Easy check our process.

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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