• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user jasonf784
1 review
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

It is very difficult to place an order. You cannot narrow down your searches for items. Also, the system is always requesting me to complete an order even if I have done so already. I just hope I am not charged more than once for my items.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user haileyy2
1 review
0 helpful votes
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November 20th, 2020

Dress with excellent price and shipped in 2 weeks. Thank you very much for the great online service. After reading some reviews on this website, I was not sure what to expect and I have to share that my experience was excellent with fast shipping. Thank you!

Thumbnail of user ursaw1
1 review
0 helpful votes
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October 17th, 2020

Excellent customer service from this online boutique! I'm always nervous about shopping online because I'm between sizes. But I did email their customer service before ordering and they were so quick to respond and give me great advice! I ordered two dresses and they are both perfect!

Thumbnail of user joycea274
1 review
0 helpful votes
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January 8th, 2022

I purchased a shirt. It arrived and was the wrong size. I immediately contacted them and they told me that I would need to pay for the return shipping which turned out to be as much or more than the value of the garment. I asked for an exchange and they said no. I paid for the return with the label from them on the front of the packet. Eight months later, I have never been reimbursed. Do not work with this company period. It is a wilderness and they under no obligation (because they are overseas in China) to do the right thing. Avoid them. Do not support this type of business.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Could you please provide the return tracking number for the return parcel so that we can track it? As we check, we have not received the return parcel yet. Full product refund would only be issued after we receive the return parcel.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user samark9
1 review
0 helpful votes
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April 2nd, 2021

I fell in love with this website from the moment I visited it on the internet... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)

Thumbnail of user lydiaw70
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

Order a size 8.5 shoe they mailed a size 5 shoe. Asked to exchange it and they said they don't do exchanges. Told me they would give me a 10% credit. I will never do busy with this company again. Took over a month to receive a pair of shoes that are way too small due to their mistake and want to give me 10% back. Save yourself the trouble and don't use this no good company.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, for now exchange request can only be processed as return request. We`ve sent you our solution by email/message. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user sharonr936
2 reviews
0 helpful votes
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March 23rd, 2022
Verified purchase
• Updated review

I had to fiddle around quite a bit to get the app to recognize that I wanted a black and a rust version of the same sweater. Instead, it kept taking me to other pages. I did get it to work, but it took perseverance which I expect many don't want to have to use.
These were advertised as sweaters, but are actually t-shirts. Good for the price, but not what advertising led me to expect.

I wrote because they were so long in coming that I had given up. I received an answer the next day. Ironically, I also received the items on the day of the answer.

Reason I chose this business:

Pictured items looked very nice. Are not as substantial as photo indicated. What appeared to be appropriate for office is really appropriate for the beach or a picnic. Misleading description and photo. I will wear them, but not order from this company again.

Reason I chose this product:

I needed new office wear. The photos seemed to be what I needed.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Difficult to order two different sweaters of the same design
February 21st, 2022
Verified site experience
• Previous review

I had to fiddle around quite a bit to get the app to recognize that I wanted a black and a rust version of the same sweater. Instead, it kept taking me to other pages. I did get it to work, but it took perseverance which I expect many don't want to have to use.

Hey you fixed it!
October 3rd, 2020
Verified site experience
• Previous review

I was reluctant to come back in here because last time, you made me go through each purchase separately. I wrote to you about that hangup and now you have fixed it. I look forward to receiving the Christmas presents I just bought. Loved that last presents I bought from you, and am glad I tried again.

Thumbnail of user patriciah439
4 reviews
0 helpful votes
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September 24th, 2021
Verified purchase

Website has been easy to use. Not very happy with the product. Would not have bought it if I'd physically SEEN it. Not really my style. I didn't realize the print pattern was so large. I think I'll use it for lounging. Or find a friend for whom the style and patterning would be loved.

Quality
Thumbnail of user drgnlady0
1 review
0 helpful votes
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May 11th, 2023

I placed and order for 6 items. I received the first 2 just fine. The last 4 items they shipped with the incorrect zip code. And they won't replace and blame me for the zip code error. How is that possible when I received part of the order.Will refund 35% which is not good enough. Please be careful when you order. Ships from China.

Tip for consumers:
Shipping from China. No returns as shipping would cost way more than the product gave me 5 dollars back for the shoes that were 24.99

Products used:
Shoes were to small 5 dollar refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We apologize for the inconvenience caused by the logistics exception and other factors that led to the inability to deliver your order.

We encourage you to contact your shipping provider to obtain more information about your order's status. Regarding the item(s) you did not receive, we have checked and provided appropriate compensation. Please rest assured that we will take steps to ensure that such issues do not occur again in the future.

Actually. For US customers, we have a dedicated return center to facilitate the process.

If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.

Best regard,
ZOLUCKY

Thumbnail of user kaylar132
1 review
0 helpful votes
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November 23rd, 2020

Very happy and satisfied with this page. Very good material of my skirt, I had no problem with the sizes. What you have to do is guide yourself by the indications of measurements according to size. The design is very beautiful. Surprisingly, the day that indicated that it would arrive. A success without a doubt, it is already my favorite online store!

Thumbnail of user johnnys665
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Two tops are still undelivered. Those I've received fit nicely. Only one was too large. Because of the time it took to be delivered, I dreaded the time it would have taken to exchange it...so I donated it. The styles are very cute and different from what most store have to offer.

Thumbnail of user justinq64
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Horrible fabric, poor workmanship! I do NOT know how you make the clothes look so beautiful. What I ordered went in the trash! You should be ashamed. I'm ashamed I'm stupid enough to fall for your scam.

Thumbnail of user jacquelinep236
1 review
0 helpful votes
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December 1st, 2020

This online boutique appeals to me because its collection is trendy and order processing is very convenient. The pieces are great, very high quality and very comfortable. I feel so chic with this brand. Good stuff too.

Thumbnail of user ryanl409
1 review
0 helpful votes
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November 25th, 2020

I ordered a bunch of stuff that showed up looking nothing like the pictures. It was very cheaply made with cheap material. Again, nothing like the pictures. There's a reason why you can't reach them by phone.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.

We tried to you contact you by message, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user ameliec17
1 review
0 helpful votes
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October 7th, 2020

I have loved your clothing designs, I am always on the lookout for new things. In addition, the website is beautiful, your questions are always answered in a very attentive and personalized way by email. 100% recommended.

Thumbnail of user junoc1
1 review
0 helpful votes
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March 1st, 2021

I have used the online service of this website several times, and my experience is very positive, good prices and good quality especially in their clothes, I bought for my friends and they are delighted! Thank you

Thumbnail of user electrac1
1 review
0 helpful votes
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October 23rd, 2020

I love the clothes that are sold on this website. I am very satisfied with everything, as a recommendation, check your size very well before placing the order. The rest is a highly recommended online clothing store.

Thumbnail of user andrewm2386
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

The sizing charts for the 3 items I wanted to purchase were difficult to understand so I ended up changing sizes on my order. However, the changes I made which showed up on my screen, somehow didn't get changed on the order. When I realized what had happened, I got in touch with customer service and was informed that they couldn't do anything about it. I now have items that don't fit and it's a hassle to return them. Great looking clothes on the website but ordering is not so great.

Thumbnail of user emmanuelm183
1 review
0 helpful votes
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July 13th, 2022
Verified purchase
• Updated review

Love your styles...

But, delivery time -- all the way from Honk Kong is WAY too long a wait for me; takes about 4 weeks.

Also, I do not like the fabrics -- all man-made, which means 2 things:
-- they Don't breathe while wearing them
-- the fit is 1-2 sizes too small

I would not recommend these products to others

Reason I chose this business:

I liked their unusual and pretty styles, and variety.

Unfortunately, I won't order from them again, due to all the negative reasons I mentioned above.

Quality
Love your styles and fabrics!
May 10th, 2022
Verified site experience
• Previous review

Easy to navigate site with wonderful sales :)

Thumbnail of user raquelp41
1 review
0 helpful votes
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November 10th, 2020

This is a great online boutique! They have the most beautiful clothing line I've seen, good prices and excellent delivery times. Highly recommended for everyone and especially for those like me who like cool things like this.

Thumbnail of user ginnaf1
1 review
0 helpful votes
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August 8th, 2021

First time using this online service. I'm very happy. Easy to use website and products arrived quickly. Exactly what I ordered and the price was also good. I would definitely buy from this online store service again.

Thumbnail of user hebee2
1 review
0 helpful votes
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July 6th, 2021

I found the website easy to use with a great variety of clothing at reasonable prices. Products arrived in a timely manner and I was kept updated on the progress of the delivery. Good customer service overall.

Thumbnail of user trishg40
1 review
1 helpful vote
  • Send Message
November 30th, 2020

This sight is a fraud. You do not get the item pictured, I ordered US shoe sizes and their conversion chart is way off and received shoes that are a size and a half larger than what I ordered. The quality of the products or worse than dollar store items. Customer service response but with crazy answers. The shipping us to return is more expensive than what you paid for the item, because it Hass to be shipped back to China. Do not order from this site you will regret it. It is a total rip off. I am convinced the other reviews are fakes.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by message. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user georgeh1035
1 review
0 helpful votes
  • Send Message
August 21st, 2021
Verified purchase

They spend a lot of time between emails, like this one, and on their own website. So my experience has been on the front side. #1 is not having the items in stock. #2 The other is the sizing. I purchased all items that were ordered at size 3xxx.
When the order came I was shocked at the look of the "shorts". I got angry after I looked through the entire order all of the pants looked like my 10-year-old grandson would fit them just fine. Needless to say, I could not even fit one leg into the shorts and the pants. I'm very disappointed with this order but I'm hoping things will get better soon.

Quality
Thumbnail of user sherryz14
3 reviews
12 helpful votes
  • Send Message
August 1st, 2021

I ordered 4 dresses that were advertised as cotton. They are not. Very cheaply made. Something you could find in the. 99 cent store. I only recieved one of them after waiting months. I asked for a refund and have not heard back from the company. Don't get suckered into buying from them like I did. I will notify my bank and see if I can get a refund. Lesson learned. Don't buy from Facebook!

Tip for consumers:
Total Scam! Don't buy from Zolucky! Pictures advertising their products are beautiful, but what you get is a cheap knockoff!

Products used:
I ordered several dresses and recieved only one after waiting over a month. What is advertised is not what the company sends. It is total junk. Pictures on the site are beautiful and says the dresses are cotton. Total lie. It is very cheaply made.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Sorry that you are not satisfied with the item(s).
May I know your order number?
If you run into any issues, please do not hesitate to contact us at service@zolucky.com

Best regards,
ZOLUCKY

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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