• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

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Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user redelll
1 review
1 helpful vote
  • Send Message
January 13th, 2023

The clothes are very cheaply made and do not look like the pictures. Returns, regardless of the reason, are the responsibility of the customer. The return process or address is not readily available. The hoops that you have to jump through eat into the amount of time you have to return packages. The online chat is maintained by bots, so you only get prepared statements that are no different than the ones found on their website. So, I would say to the buyer to beware. What you receive will definitely not be what you get. Trust me, I learned the hard way.

Tip for consumers:
Beware of what you are purchasing. I will never order from this site again.

Products used:
I ordered tops, sweaters, and a jacket.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~

Thumbnail of user glennat9
1 review
1 helpful vote
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February 28th, 2021

I ordered 10 or so items, and spent a huge amount of time reviewing garment measurements, fibre content, etc., Most of the times took about 6 weeks to arrive and as soon as I got them I knew I wanted to send all but one back. Fabrics did not resemble the photos, and several items were 4 to 6 inches shorter than measurements listed. I wanted to wait till items arrived to make a single return, but by the time the last item arrived, the rest were outside the return window. I am stuck with them and they are so far from what I ordered I will never use any of them. With a great deal of effort, I managed to cancel the one remaining backordered item and received my refund a couple of weeks later. The sweatshirt pictured below is a slimy shiny synthetic, not a snuggly warm natural blend, and it is very small. Green sweater isn't the same fabric pictured and is ridiculously short.

Tip for consumers:
Pics don't represent items accurately. Garment measurements are way off. Fabric content seems false.

Products used:
Shoes. Sweatshirts, shirts, sweaters -- everything else was so different from the pictures that I will not use any of it.

Service
Value
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user carlas503
2 reviews
1 helpful vote
  • Send Message
June 2nd, 2022
Verified purchase

I purchased an item and was not happy with the quality or fit. When I tried to return it I was offered a refund of 15% to avoid shipping costs back to China to return it. I did not receive it from China I received it from the City of industry in California which is the same state that I live in. When I refused the 15% I was offered 40%. I still feel that this is unacceptable and I'm waiting to hear back from the company at this point. To avoid a similar situation I would not recommend purchasing anything from this company.

Tip for consumers:
Return policy

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user leticiab44
1 review
0 helpful votes
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November 4th, 2020

I'm a little scared when I read some negative reviews about this online boutique, but there are some great reviews so I guess I never know until I try. I spent $100 on my order and I am beyond happy! The size of the dresses is perfect for me (it is Asian size, so maybe it is running a little small). The color as in the image on the website.

Thumbnail of user hallieb28
1 review
0 helpful votes
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September 24th, 2021

I ordered a sweater at this online boutique. I have not received anything yet, and although it was probably the fault of the emails, the customer service was very helpful in finding me a solution and responding quickly to my emails. Very happy with your customer service and very happy that my dress has arrived. This was the only time I had a problem receiving an order from this fabulous online boutique

Thumbnail of user km841
1 review
0 helpful votes
  • Send Message
April 17th, 2021

I have purchased a pair of shoes from this company. After finally receiving them, they looked nothing like the picture. I purchased a $20 (each) pair of shoes and received a $ 2 pair. Very disappointing and deceiving. Its too late to return them, because it took 2 months to receive them. Save your money and purchase through another website.

Products used:
Shoes

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user terryg674
1 review
0 helpful votes
  • Send Message
July 30th, 2022
Verified purchase

The picture on the site was beautiful until it arrived. It was too long, wrinkled, and I wanted a refund. Yeah good luck with trying to get your money back. The price of the item was 38.00 and they gave me a GENEROUS offer of 5.00! What kind of business are you running? I needed it for a shower party and it arrived the same day as the shower! Never wore it and will tell all my friends NOT to order ANYTHING from CHINA, especially clothes! Extremely disappointing…. Zolucky, that's funny

Thumbnail of user brianf1310
1 review
0 helpful votes
  • Send Message
August 26th, 2021
Verified purchase

Shopping experience so far so good. I would like to be able to keep shipping costs down a bit more. It seems they are excessive. Could you please tell me about the sizing? Does it correspond to the measurement of the garments or does it allow a couple of inches for fit to be comfortable? Thank you for answering Bev.

Quality
Thumbnail of user jazmina21
1 review
0 helpful votes
  • Send Message
December 11th, 2020

My new sweater arrived, I loved receiving it and it is pure love at first sight, it is super soft and very warm, its size is unique, since it does not have buttons and pleats, it adapts to all bodies, and then the combination of white and gray, it's super cute. I do not know if this year they will be very fashionable but I do not care, it is worth buying.

Thumbnail of user helenm682
1 review
1 helpful vote
  • Send Message
February 8th, 2021
Verified purchase

Zolucky is a total scam operation. What you get will not be what you think you were getting, but a cheap, trashy facsimile. No free returns; you will have to pay for shipping all the way back to China, and if you choose to return the item, you will likely spend more on that than you did on your purchase.

Tip for consumers:
Don't.

Products used:
None. What I got is unusable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user jackl1018
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

One item fit perfectly. I am a size small(USA) or 4/6 (USA) or junior 5(USA).
A second item (a top) was a bit too large. It appeared to be perhaps a large or perhaps size 10 or 12 even though the tag is marked small. Third item was pants. The pants fit well except that they were very very long. Granted I am short (5'2") so I often have an issue with length. However this pair was REALLY long. My solution was to roll them up.

Quality
Thumbnail of user graciac3
1 review
0 helpful votes
  • Send Message
April 1st, 2021

Is incredible! The clothes on this website are amazing, perfectly sized, beautiful clothes, every week they have news and they are always up to date with high-end fashion. There will always be something on your site for that special event you have on the weekend and the shipping is very fast! And their customer service is brilliant! They are so nice, they always please you and so quick to respond to you. I highly recommend them. My favorite online store

Thumbnail of user williamx314
1 review
0 helpful votes
  • Send Message
March 28th, 2022
Verified purchase

I appreciate that sizing info is readily available. Though I was able to fit into the dress size using the chart provided, it was just a straight column. There was no shape or scallop to the bottom hem that appears to be in the picture. The material is cheap and the "jacket" that came with the dress looks like a choir robe. Really unfortunate.

Quality
Thumbnail of user annis7
1 review
0 helpful votes
  • Send Message
September 13th, 2020

I love the new belt that I bought for myself. I wanted to try something small, but now that my order has arrived I will surely buy more clothes here. My opinion, Zolucky is a reliable internet clothing store for me with excellent service! I highly recommend them!

Thumbnail of user joset547
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

Horrible. Tried to return a few things. They were not what I ordered. Shoes were too big. Had to pay to ship to China. Did not respond to my request. Never will order again from them. I felt stupid because I didn't look for reviews from this company.

Service
Quality
Thumbnail of user masiec
1 review
0 helpful votes
  • Send Message
March 11th, 2021

My online order here came pretty fast. The fabric of my new blouse is of good quality, no matter how much you stretch it, it is not transparent. In case someone likes it, it is a size L and I am a tall person with a large bust.

Thumbnail of user arianab40
1 review
0 helpful votes
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September 23rd, 2021

I literally have no complaints about this online boutique. The girls are quick to answer my questions via email, they are very helpful and always go above and beyond to help their clients. I love clothes, and I have literally bought most of my closet from here :)

Thumbnail of user leonettey
1 review
0 helpful votes
  • Send Message
December 6th, 2020

Im very satisfied with my online purchases here. I have never bought clothes online, I have been shopping at this store for two years. For my first one, one of the skirts had a defect and I was able to return it for a refund with no problem. The clothes are very beautiful and original. There will certainly be more purchases in the future.

Thumbnail of user stevend983
1 review
0 helpful votes
  • Send Message
June 30th, 2021
Verified purchase
• Updated review

This is the first time I've shopped on zolucky. There are lots of choices and it took me a while to figure out how to navigate the site. Still not completely sure how to get around faster, but will try again depending on how I like what I ordered. 5-31 update. Pros: Updates about the order were frequent and timely. Cons: The quality of the merchandise is not what I expected--the t-shirts I ordered felt like nightgown material. They looked and felt cheap, but then I guess you get what you pay for. They didn't fit well so I tried returning them which turned out to not be easy as promised on the site. I would have had to pay for shipping to China so chose the 15% return and gave the shirts to the thrift store. On my credit card I only got 10% back instead of 15%. Will not be purchasing from this site again.

Returns were not simple and easy as promised. I was told I was responsible for shipping to China, so I chose the 15% refund. My credit card refund was only 10% of the purchase. I feel totally ripped off. I'd give zero stars if possible.

Reason I chose this business:

The shirts looked cute and the reviews were reasonably good. My experience was not as expected at all. Very disappointed in my purchase and customer service.

Reason I chose this product:

The shirts looked cute on the website, not so much in person.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

Ordering steps: view our website--choose size --choose color --Add to Cart--View Cart--Proceed to checkout--edit shipping address--choose shipping method--Proceed to checkout--CHECKOUT--make the payment.

For returning, we have sent the info to you. Pls check and reply us.

We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.

Have a nice day!

First time takes time
May 30th, 2021
Verified site experience
• Previous review

This is the first time I've shopped on zolucky. There are lots of choices and it took me a while to figure out how to navigate the site. Still not completely sure how to get around faster, but will try again depending on how I like what I ordered.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tammyo177
1 review
0 helpful votes
  • Send Message
February 1st, 2023

I received items sporadically; the leggings were ok but the shoes were plastic. Not good quality at all. The second shipment was really, really late and the quality of the shirt was not good. I requested a return for two products - one for the shoes and for the one that came 2 weeks late (was a Christmas shirt that arrived on New Years). I never got an email reply for the first return request. Had to "Live Chat" then I received an email the next day - but it was a "return label only" to China and that I was responsible for the shipping. After many attempts, I did finally receive a nice email and an offer of a 40% refund and I could keep the items. At least it was something positive which was appreciated.

Products used:
Leggings only.

Service
Value
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry to hear that you are not satisfied with our product and service. We sent you an email when received your return request. If you did not receive it, please try to check your spam folder.
According to the return policy, the customer is responsible for the return shipping fee. Please check our return policy here https://zolucky.com/information/returns-exchanges
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!

Thumbnail of user georgef835
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

With much deliberation I chose and bought several pieces of clothing. As it turned out, two of the heavier weight pieces were a tad too small. Trying to return them, I was told I needed to send them directly to China! No where on Zolucky's website had I seen that. If I had I would never have ordered from Zolucky.

Service
Quality
Thumbnail of user alinet5
1 review
0 helpful votes
  • Send Message
May 27th, 2021

I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price

Thumbnail of user debs149
5 reviews
1 helpful vote
  • Send Message
July 27th, 2023
Verified purchase
• Updated review

Great selection… great prices…. Good sales. But when I use the 25% coupon u sent me it takes away free shipping which was $26. So I used mid2023. But your 25% would have saved me an additional $25. Oh well. I bought the blouses anyway. They are unique… and good quality.

Reason I chose this business:

Low price for different unique patterns

Reason I chose this product:

Appealed to me

Quality
Using coupons
June 24th, 2023
Verified site experience
• Previous review

Great selection… great prices…. Good sales. But when I use the 25% coupon u sent me it takes away free shipping which was $26. So I used mid2023. But your 25% would have saved me an additional $25. Oh well. I bought the blouses anyway.

Thumbnail of user christiec105
1 review
0 helpful votes
  • Send Message
July 11th, 2021

I ordered a few tops from ZoLucky. None of them looked anything like the pictures and they weren't even good enough quality to qualify as wearable. Crappy stitching and horrible fabric. Even the colors were wrong. I could not return them as I would end up paying for the return and be out even more money in the long haul.the first picture was the color I ordered which had the name of orange. The second picture is what I got! See the problem?

Tip for consumers:
Don’t buy from this site. Nothing is as shown in the photos!!

Products used:
NoneI gave them away to people who don’t care about quality products! Who don’t care about colors as well. They did not have any prior expectations.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user arelyo4
1 review
0 helpful votes
  • Send Message
March 19th, 2021

The order arrived on time, I could see its status at all times, also when my article arrived I was delighted, the color, the fabric for my perfect. I read the size recommendations and the perfect one would have been s / m, but for fear that the garment would be just right, I asked for m / l and this one is quite loose, I still love how it looks.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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