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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
This online boutique has incredible service. They treated me with respect when I wrote to them and my purchases were always on time and perfect. Besides getting a great price, they treated me very well. I'm always looking for good deals and this website has great options for buying clothes.
I ordered several items and discovered this is a UK company - no problem. But then I wanted to return a couple of things that just didn't work for me. Well, after I got there approval they sent me a label. Everything had to be returned to CHINA! And of course, I had to pay the postage - $28 for a package that weighed less than a pound. They sent me a note saying if I didn't want to bother with shipping to China they would give me a discount to keep the clothes. Let's see - a discount for items that did not fit!
Tip for consumers:
If you feel you may need to return something do NOT shop here! The return has to be shipped to China and it cost me $27 and change for a package that weighed less than a pound - - and you have to fill out a customs form etc. etc. Not like Amazon with easy returns - you spend more shipping an item to China than what the items were worth.
Products used:
A couple of blouses
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Do not buy this item. Their pictures are very misleading. Items are not comparable to what is shown on their website. It is shipped from China, delivery date is not provided. Also, when you have to return, you have to bear international shipping cost. These information is not provided in their return policy. CAUTION
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have not after a month received all of my order. One item that I did receive does not match the picture or description! I order a cotton coat with a flared skirt. I received a straight long sweater made of nylon. Company said it is the same item.
I will never order from them again and I will tell everyone not to as well
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I received my products. Two of the items were true to their sizes, two of them I need to return. I am still waiting for the information to complete the "no questions asked" returns. It's been well over a week since I submitted the request and the darn thing wouldn't let me more on without taking a picture. It's suppose to be no questions asked.
I would NOT order shoes again from them and I would be VERY cautious with the clothes ordered.
NO COMMUNICATION AT ALL FROM THEM.
Because I felt like the items were very attractive and I didn't think I had risk because it seemed the refunds were easy to complete. No the case...
Because they looked fun and attractive.
I am pleased so far. I'm hoping the quality and the sizes are true and I won't be disappointed that I tried this.
The dress I ordered had a manufacturer defect. The sleeves were not hemmed. Just rough cut. Looked terrible. And the dress was at least 12 inches too long. Even a 6 ft tall woman would have to cut lots off. I could not get a total refund - the cost to mail back to China was more than the dress was worth.
Unable to get a total refund!
Found it on social media
Wanted a nice dress for my cruise
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So far so good. Website easy to manipulate. Hopefully, the quality is good.
First of all, I can't believe that I have never come across this clothing website until now. How have I not heard of you before? I had a question about the progress of my order and they answered the email in a matter of minutes! I just received my second order today. I have bought 8 dresses so far and have no complaints!
Quick, easy and affordable. I did my clothing shopping online here and everything was so simple and fast. The descriptions of each item along with the comments of other buyers help me to choose the item I want to buy. Very easy to use and not complicated like other shopping sites. Above all, it is of good quality at affordable and reasonable prices.
There are two items i'd like to touch on. When i first ordered, as a gift for my daughter, i did so because the merchandise shown had more style and character than the ordinary. I ordered, but didn't get the usual type of confirmation and followup. When i checked my banking i saw the money had already gone to a business under a different name. When i punched up this new name the reviews said rip-off, tokk money and no merchandise-so i called my card and stopped payment. Then the merchandise came so i called and repaid, confusing. I think i got some black colors when gray was ordered.
Good looking merchandise pictures, reasonable prices.
Haven't recieved first order yet, but will be happy if quality is ok
I bought a matching shirt and skirt on this website for an event that I was invited to. Both the top and the skirt have a very soft feel (the skirt feels like silk) and it fits me well. I had to wash the skirt because a glass of wine splashed my skirt that night and it still looks new after washing. Very happy to find this website, you could not find the same quality product for the same price anywhere else on the internet. Shipping was also fast, I received the product 2 weeks after ordering.
Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took.
I had a wonderful experience with this online store. I paid by PayPal and I accidentally selected the wrong address. Customer service helped make sure everything ran smoothly and was redirected in the right direction. Quick response and amazing professional service from Zolucky. Things like this are the reasons why I will become a regular buyer!
Material is not as stated in descriptipn, Nor are there labels stating material on items. Site stated items were cotton and linen. No way was there any linen in these items. The clothes feel like polyester, maybe with a little cotton in them. Clothes also run small. Customer is responsible for shipping costs back to China, so your're stuck with these items and the cost of them. I just threw away 50 dollars.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by 24/7 chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ordered a dress, two pairs of jeans, and a pair of sandals. The sandals look very fragile. I'm waiting for a special occasion to wear them so if they break, which looks promising, at least I got a special wear out of them. The jeans were too big, and I wanted to exchange. Emailed cust serv, and never heard from them. So I'm out $70. The dress is ok.
I purchased a sweater for my wife and the sweater titled "Women Casual Leaves-Print V Neck" did not even come close to what was pictured on Zolucky's website. It was a badly printed pattern on fabric, no texture whatsoever. Buyer beware.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Tried to return an item but I was unable to complete the return request, it stopped at one point and wouldnt go further, wanted a photo which I am unable to do.Not user friendly at all. Some items were of poor quality. And return costs more pricey than just keeping the items. So you buy, take a chance, and absorb the losses. I wont buy from them again.
Dear customer
We apologize for any difficulty you experienced while trying to return an item. Our goal is to provide a seamless and user-friendly shopping experience, and we regret that this was not the case for you.
If you are unable to complete the online return request, please contact our customer service team directly and they will assist you with the process.
Regarding your previous return request, we emailed you a return authorization on September 14th, 2023, but we did not receive a response from you. We understand that this may have been an oversight or misunderstanding, and we apologize for any miscommunication on our part.
Please note that items can be returned within 30 days after delivery date (except for final sale items, swimwear, bags & accessories). However, if your 30-day return window has already expired, we are willing to make an exception for your order. Please check your most recent email and locate the return label, which will provide instructions on how to proceed.
We apologize for any inconvenience caused by poor-quality items in your purchase. Our goal is to ensure that all items meet our quality standards and that you are satisfied with your purchase.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I received two of four tops after a long wait. I liked the tops and they fit well. Last week I received another that is a present and it looks good. But still waiting for the main shirt I wanted for Halloween! Not sure I will order again :/
I was really happy with the items from my first order that I decided to come back to purchase the rest of the items I had been eyeing for a long time. Plus, the prices are affordable and reasonable compared to a few other clothing web sites.
I ordered 4 items. When they arrived there was no invoice or any paper inside the package at all. There was no email confirming my order and giving me an order number etc. I had no email exchanges with Zolucky and could not even remember for sure their name. When I wanted to return one of the items I looked up the name on the clothing tag which was Noracora. Found a website. Tried to start a return and was asked for my order number. I don't have one. I tried to log in and the site had no record of me, not a Noracora or Zolucky. I have sent an email asking for help with a refund and got a ticket number. By now I am probably past my 14 day return window. Very disappointed and will not order from them again.
L Adamson
I have no order number, there was no email sent to me with an order number. Your website says it has no record of my order. I want to make a return and am getting nowhere due to no order number.
Lori Adamson
Dear customer,
We apologize for any inconvenience caused by the lack of documentation and difficulty in processing a return. We understand this can be frustrating and we want to help resolve this issue for you.
Sometimes our website sells products from other websites, and we apologize for any confusion this may have caused you. You have 30 days to submit the return request for the items you are not satisfied with. You still have the chance to return the items. Please don't worry. You can submit your return request here https://zolucky.com/order-query after filling in your email address and order number. The email address is the one you use to place the order. And you'll find the order number in the order confirmation email we sent to you.
Please note that our order confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed the information. Therefore, we kindly suggest checking your junk or spam folder to see if you received any order confirmation emails from us.
To assist you with your return, you can send us an email with the return items list and the reason for returning them so that we can help you with the return process. Our email address is service@zolucky.com. We'll get back to you within 24 hours.
Best regards,
Jules
ZOLUCKY
Love your styles and so easy to shop on your website!
I ordered 5 dresses. All were so badly cut. Looked like potatoe bags. So deceiving because the fabric were very nice but all polyester which also was deceiving but mainly the cut were horrible. I guess you get what you pay for. I returned all of them. On top of it the return is to China ( I should have guessed) and cost me tha half of my order in shipping. I am now waiting to get my money back. I hope I will.
They will reimburse me once they get my order returned . And I had to pay an outrageous price for shipping . Another very deceiving aspect of this site.
I liked the pattern of the fabric and the prices were very attractive. But you get what you pay for
Because I need a dress for a wedding
Can not say much bring my first time on this website. Waiting to see the quality of the clothes
Quick and easy checkout. Just not sure where items being shipped from. Bottom line company located in UK. I'm living in the USA. Package came from California. Marked down item 50% off caused shipping to be not free. Shipping cost exact cost of 50% off. STUPID! Will not rebuy again.
Saw a Queen of spades or clubs shirt. Zolucky was haunting side of a website I was on. Saw the pic.
Wanted it. Yet its super long. So is the second shirt. More of dress shirts. Down to my knees.
Quick and easy checkout. Just not sure where items being shipped from. Bottom line company located in UK. I'm living in the USA.
I get a email today stating 2 out of 13 items are shipped today. The order was placed 11/11/2022 and today is 11/30/2022. I placed the order on that date for a reason in hopes to get my merchandise by the end of November. These are Christmas gifts and I am hoping they look exactly like the pictures so I want have to send them back. After reading some of the reviews on the quality and how the merchandise some customer's are so disappointed with their orders. I am hoping that does not happen to be. I just want my merchandise. I got free shipping due to I ordered over $134.00 in Merchandise. Annie
Tip for consumers:
If you place an order and need it in a timely manner, don't order from this site, Zolucky. I placed an order of 13 item for X-mas Gifts, order was placed 11/11/2022 today is 11/30/2022 almost 3 weeks ago and I still haven't received my merchandise and my order was over $134.00. I am so stressed not knowing, if I'm going to get my merchandise in the next week and I hope it looks like the pictures. Sister's X-mas Gifts that I will still have to wrap and mail to another State.
Products used:
have not received
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. I am afraid there is a misunderstanding here.
1. For a first-time user, the code is 12% off.
2. The code you used is for orders amount over $139. (a Promotion activity for BLACK FRAIDY)
3. You can subscribe to get at least 18%off code.
You can check the informations on our website here https://zolucky.com/
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
I love this online boutique. I have shopped twice this month and have loved it each time, my new dress is even better than the photo on the website, very reasonable prices and excellent service, I chose a fantastic way to buy clothes. I recommend Lilicloth with all my heart.
Hello, the service of this website is impeccable! I am impressed with the quality of the clothes and the way you, as a company, designed your website. I find your website very easy to navigate and you take all these different types of actions every day of the week. Keep up the good work, girls. I am always on their website every day waiting to see what they publish!
My online order here came pretty fast. The fabric of my new blouse is of good quality, no matter how much you stretch it, it is not transparent. In case someone likes it, it is a size L and Im a tall person with a big bust.
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
There is no reference number.
Could you please tell us your order number and more information regarding your request so that we can check and handle the issue for you?
We need complete information to help you address the problem.
We promise you that we will settle this matter at the best way we can.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Have a good day!