• Zolucky

Zolucky

Write a Review

Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
See all photos
How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user jeffv490
1 review
0 helpful votes
  • Send Message
July 19th, 2022
Verified purchase

The material was very thin. Not what i expected. Looked like a cotton material. Dresses were not as flowing as expected either. One of the Dresses didn't fit, but to much hassle to send back. Usually by the time I receive them my 30 days are up.

Thumbnail of user rebecaw10
1 review
0 helpful votes
  • Send Message
May 9th, 2021

I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful!

Thumbnail of user honeyb170
1 review
0 helpful votes
  • Send Message
March 30th, 2021

I have ordered on this website several times and each clothing has been of great quality and true to the product description. I previously had to return an item (change of mind) and the customer service girls that I emailed to regarding the return process were very nice, understanding and helpful. :)

Thumbnail of user frejar4
1 review
0 helpful votes
  • Send Message
October 5th, 2020

I had no idea what to expect with this website. I had never heard of the site and had many doubts. I made the jump based on the description and pictures. Shipping was fast and my dress fit me perfectly. I will definitely buy from here again!

Thumbnail of user brooked97
1 review
0 helpful votes
  • Send Message
January 17th, 2021

Great service! I bought from this online boutique for the first time recently and was very impressed with the fast shipping. Unfortunately my article came with a glitch, but I wrote and contacted a very sweet girl, who helped me fix the problem and get a replacement I needed for an event.

Thumbnail of user marhac
1 review
0 helpful votes
  • Send Message
October 21st, 2020

My online order here came pretty fast. The fabric of my new blouse is of good quality, no matter how much you stretch it, it is not transparent. In case someone likes it, it is a size L and Im a tall person with a big bust.

Thumbnail of user vanesac4
1 review
0 helpful votes
  • Send Message
December 22nd, 2020

This is my second skirt that I have ordered here; As always, the quality, fit, customer service, and shipping are excellent. It is obvious that this online boutique cares about its clothes and its customers.

Thumbnail of user thomasj1225
1 review
0 helpful votes
  • Send Message
November 27th, 2021
Verified purchase

Even though they were late for Christmas, I still consider it Christmas week. I know my granddaughter
Will love the white dragonfly sweatshirt and the bracelets. Just glad they got here. Better late than never.

Service
Quality
Thumbnail of user mearils
1 review
0 helpful votes
  • Send Message
December 10th, 2020

I'm having trouble finding clothes on the web, but I bought two leggings here that stay in place, keep the center tight, and feel like butter. I would recommend 100/100 your leggings and other clothes!

Thumbnail of user dianem1231
1 review
0 helpful votes
  • Send Message
October 5th, 2020

I just started using this website to buy cheap and easy clothes, so far everything is fine. I love this online store, for a great customer, they have very nice clothes and very interesting accessories.

Thumbnail of user samr508
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase
• Updated review

The clothing choices presented in the internet advertising appeared to be attractive and generously well-made. The items delivered were made of cheap material and were poorly sized. Not one item fit me. The enclosed return instructions indicated that all returns had to be mailed/shipped to China despite the fact that the shipment TO me came from the United States. This company is fully aware that it is cost-prohibitive to send a return to China and actually offers a 15% "refund" if the purchaser will keep the items. I opted for the paltry refund, am discarding the clothing, and am reporting the company to the Better Business Bureau even though they are not actually regulated by the BBB. If I can warn even one other consumer not to fall for the "pretty pictures," my time filling out a report will be worth the effort. I spent about $100 on substandard merchandise. Unfortunately, I did not look for or read the return policy. Never again!

Email communication. One of my emails was never answered - I had to send a second email.

Reason I chose this business:

The Internet advertisements were intriguing and the clothing appeared to be beautiful.

Reason I chose this product:

I liked the colors and the fit of the clothing in the ads. This was deceptive advertising as many of the items did not look to be as advertised and certainly did not fit as shown.

Service
Quality
InformedShopping
March 10th, 2021
Verified site experience
• Previous review

Really appreciated the sizing information each time I selected an item!

Thumbnail of user kalinal3
1 review
0 helpful votes
  • Send Message
October 16th, 2020

The package arrives very quickly, everything is correct and as requested. Prices consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. It is sometimes difficult to find the right size on the internet, but here I had no problem.

Thumbnail of user chrisd1178
2 reviews
0 helpful votes
  • Send Message
July 12th, 2023
Verified purchase
• Updated review

I find it hard to know what size to order, due to different fabric, fitting differently. Ordered 3 tops all in the same size and 1 top is huge. I would like to return that one top, but am having issues with Zolucky!

Service
Quality
Cute Styles
February 3rd, 2021
Verified site experience
• Previous review

Received a message that order has been shipped 5 days ago, still waiting.

Thumbnail of user chelcyk
1 review
0 helpful votes
  • Send Message
March 19th, 2021

The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store. I am looking forward to buying again in a short time.

Thumbnail of user bobv329
1 review
0 helpful votes
  • Send Message
February 27th, 2021
Verified purchase
• Updated review

See above:)the only glitch was that when ordering, there were pics of two, different dresses - i could not tell which dress was what i was buying, as the confusion of 2, diff. Pics was a bit of an issue - hope i get the one i wanted! - otherwise, the order process was super - thank you

Reason I chose this business:

It popped up online, unexpectedly!

Reason I chose this product:

Looks like a lovely, easy/breezy, summer dress

Value
Shipping
Quality
Hope the dress fits/looks as lovely as it does on your site here - easy pay/checkout, too :)
February 26th, 2021
Verified site experience
• Previous review

See above :)

Thumbnail of user loriq31
1 review
0 helpful votes
  • Send Message
November 10th, 2020

I've found that it's generally not the fault of the seller when checking out to pay, after going thru timely process of finding what you want and going to pay for it... being kicked out and not being able to resume order- it's due to ever changing browsers on your device or their website that change on the blink of an eye- I've found not only do I need to change browsers but often devices or contact seller to check for charges on their website. Updates sometimes change or there's a lot of competition amongst browsers, I don't know. But check that stuff out and don't assume it's the fault of the seller as I did that very same thing. It IS frustrating!

Thumbnail of user jimx327
1 review
0 helpful votes
  • Send Message
August 31st, 2023
Verified purchase
• Updated review

I had a chat for an hour requesting a discount, finally I was told you have given it to me and was not truth.
You never reimbursed the 40% money you offer to do. There are not XS sizes. What you offer is always the same. I order a cotton pant and received one very different.

Service
Quality
...
August 7th, 2023
Verified site experience
• Previous review

I had a chat for an hour requesting a discount, finally I was told you have given it to me and was not truth.

Shipping
May 16th, 2023
Verified site experience
• Previous review

When I bouhgt from you the first time I did not pay shipping, I like this. I live in Guatemala and have to pay another shipping from Florida. So, I decided not to Shop any more from you because the shipping costs are too high. It does not have any sense your low offers or sales

Thumbnail of user graccielak
1 review
0 helpful votes
  • Send Message
April 29th, 2021

Overall, my online shopping experience here was positive. I ordered my 1 dress and another for my friend. They shipped the product on time. When we opened it, we saw that the product is the same as the online pictures. Excellent client service. Amazing collection. I will order here again and again. Thank you

Thumbnail of user annm1326
1 review
0 helpful votes
  • Send Message
March 17th, 2021

I spend 2 hours working on my order twice
At checkout the screen went blank.
Both times my order was lost!
Don't have the patience to try again
Good luck
It may be because I was keying in the discount code at the bottom because my order qualified for free freight and a discount.

Tip for consumers:
Don’t waste your time

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user rens10
Jules R. – Zolucky Rep

Did you creat a account on our website? Pls log in by your email address you used to place order

Ordering steps: sign in our website--choose size --choose color --Add to Cart---Proceed to checkout--edit shipping address--choose shipping method--Proceed to checkout--CHECKOUT--make the payment

Free shipping on orders over $ 109 after discount. ( not including the final sale & pre-sale items)

Please noted: Multiple discounts cannot be superimposed on one order

For place order with coupon. You will see the Choose a Coupon/Coupon Code option after editing the shipping address and choosing the shipping method when placing the order. Input the coupon then you can apply it in your order.

We value your business and we promise you we will settle this matter in the best way we can. You can email service@zolucky.com for more help.

We will always strive to improve the quality and service of our products, and strive to create a better shopping platform.

Have a nice day!

Thumbnail of user carll334
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

Some people have said Zolucky is a scam but this is one site that I have never had a problem with. Some things come from China and may take a bit longer but most of the items get her in about 2 weeks.

Quality
Thumbnail of user harryh414
1 review
0 helpful votes
  • Send Message
July 20th, 2022
Verified purchase

I had mixed success in ordering the right sizes. The inconsistency of how accurately Zolucky labels its garments' sizes meant I ended up with some items that were too large. Since it's so expensive to return, I accepted their offer of 15% refund.

Thumbnail of user parist43
1 review
0 helpful votes
  • Send Message
November 17th, 2021

I ordered in this online boutique a set of long skirt and top, two overalls and a skirt and everything is very good quality, they have a lining so that nothing is transparent. It also takes a few days to arrive. I am delighted.

Thumbnail of user katherineq24
1 review
0 helpful votes
  • Send Message
November 22nd, 2020

Thanks to this online boutique for its wide variety of clothes, even things you don't even know you need until you see them: P great quality and great values too! Well, even when the products don't suit you, there are return and exchange policies!

Thumbnail of user sylvian127
2 reviews
3 helpful votes
  • Send Message
August 13th, 2022
Verified purchase

I ordered many items, in two orders, at least one of which did not arrive. Packing list give limited information, in extremely small type, and not enough information to identify items in package. Otherwise the clothes I did receive are fine and prices reasonable.

Thumbnail of user pamelao434
3 reviews
0 helpful votes
  • Send Message
September 20th, 2021
Verified purchase
• Updated review

Was going to order more but when I changed size or color etc, the item was dropped from my cart. Someone needs to work on your web site. Love your stuff but it was a hassle together the things I got in my bag

I just got an email

Reason I chose this business:

Pictures are well taken. You should however up date your sizes...

Reason I chose this product:

Thought they were clever

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Items dropped from cart
August 21st, 2021
Verified site experience
• Previous review

Was going to order more but when I changed size or color etc, the item was dropped from my cart. Someone needs to work on your web site. Love your stuff but it was a hassle together the things I got in my bag

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 17 days

How do I know I can trust these reviews about Zolucky?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zolucky?