• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user stephenr861
1 review
0 helpful votes
  • Send Message
July 13th, 2021
Verified purchase
• Updated review

Quality of shirt fabric was poor. Shirt was several sizes too small though I ordered a size larger than I usually wear. Your return policy is a farce. Having to pay for return to China is ridiculous. You've got a real scam going here.

Very sweetly written emails from Chinese people masquerading as Americans. Delivering news that you’re basically stuck with whatever you bought because it will cost a fortune to return it.

Reason I chose this business:

I really liked the looks of the shirt I ordered.

Reason I chose this product:

The fabric design of a world map, plus pullover style that morphed into buttons.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.

We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Any problems, you can email service@zolucky.com or chat with us online for further help.

Fast and easy
May 14th, 2021
Verified site experience
• Previous review

Fast and easy! Hope the product lives up to the reviews!

Thumbnail of user billyd332
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

It was tedious looking through all the pages of items you have. Also one of the blouses is too big on me.
This happen with a prior order also. The cost of sending the items back was quite expensive. So I gave them away.

Quality
Thumbnail of user sharleenc5
1 review
0 helpful votes
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October 28th, 2020

I can always count on this website to filter just the clothing styles for me. It's the only place on the internet where I shop! Now that I'm looking for blouses and skirts to get back to my work, I'm ordering them from here.

Thumbnail of user parist43
1 review
0 helpful votes
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November 17th, 2021

I ordered in this online boutique a set of long skirt and top, two overalls and a skirt and everything is very good quality, they have a lining so that nothing is transparent. It also takes a few days to arrive. I am delighted.

Thumbnail of user alanl572
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Did not see other choices. Not enough lines to write down my thoughts. I kept them all but will need alterations, especially the hems. Need more consistent hem lines. I am an alteration person but others would not see the advantage because of cost.

Quality
Thumbnail of user nadreag
1 review
0 helpful votes
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November 26th, 2020

I am quite satisfied with the range of clothing in this online boutique. But every time I have tried to buy a white sweater with the style that I like, it has been sold out, I have to be faster to choose and decide!

Thumbnail of user katherineq24
1 review
0 helpful votes
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November 22nd, 2020

Thanks to this online boutique for its wide variety of clothes, even things you don't even know you need until you see them: P great quality and great values too! Well, even when the products don't suit you, there are return and exchange policies!

Thumbnail of user sylvian127
2 reviews
3 helpful votes
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August 13th, 2022
Verified purchase

I ordered many items, in two orders, at least one of which did not arrive. Packing list give limited information, in extremely small type, and not enough information to identify items in package. Otherwise the clothes I did receive are fine and prices reasonable.

Thumbnail of user rileye23
1 review
0 helpful votes
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November 20th, 2020

I have been shopping on this website since last April and have had very positive experiences with this online boutique. I love their prices and the variety of clothes they offer. Making a return is also very easy. I am really surprised by all the negative reviews. I must admit it's a bit scary... but I've never had a problem. Have I been lucky in the last few months? Jajajaja

Thumbnail of user megann247
1 review
0 helpful votes
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September 20th, 2022
Verified purchase
• Updated review

Out of 5 items received want to return 4 of them for being too small. Size charts are incorrect. Put in request for returning the items 4-5 days ago, still no response and than I'm suppose to pay for the postage returning to China. I don't thing so. Not a relievable company. So sorry I purchased from them.

Horrible!

Reason I chose this business:

Well, at the time thought I was getting some cute clothes with a decent price.

Reason I chose this product:

Again, thought I was getting some cute clothes.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

We understand your thoughts. Some of our products are shipped from one of our fulfillment centers in China so the address for returning products is also the return warehouse in China.

Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

Nice selection
July 22nd, 2022
Verified site experience
• Previous review

Good and fast

Thumbnail of user janb382
2 reviews
3 helpful votes
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January 8th, 2021

I purchased what was supposed to be a "sweatshirt." The material it was made from could not be called sweatshirt material, but I decided to keep it. When I looked at it more closely, I found it was damaged. They agreed to accept a return, but I would have to send it to China and the cost would actually exceed what I paid for it! They offered a 15% refund as an alternative. So I accepted that, and am determined never to purchase from Zolucky again.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user aikob
1 review
0 helpful votes
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November 8th, 2020

Shopping at this boutique online is incredible. The options in fabrics, styles and colors of the dresses are fabulous. I bought several and I am very happy. I am a happy customer, they will have me for life.

Thumbnail of user zerar1
1 review
0 helpful votes
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December 25th, 2020

The amount of time I spend here is insane! There are so many clothes and accessories that are amazing and very affordable. The website is simple, convenient and easy to use. One of my favorite online shopping websites!

Thumbnail of user gailc562
4 reviews
0 helpful votes
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August 14th, 2022
Verified purchase

I decided to give Zolucky the benefit of doubt because their pictures looked so amazing and they promised returns are welcome. What could I loose?, I asked myself. 85% is the answer. Much of the fabric was undesirable. The clothes were not made to match the size charts. There is no way to speak with them except chats. During both chats I was disconnected from the chat. Then hours later I got a copy of the chat that stopped conveniently where they wanted it to stop and accused me of not finishing the chat. Finally I agreed to a 15% credit for only the items not on sale. Just to test, one of the sale items was huge. I very careful measured myself and reordered two sizes lower than my supposed size on the size chart. It arrived and it's still much too large. I like it so much that I decided to use it as pajama top. The results of $250 order was $15 credit and a pajama top.

Thumbnail of user jackf450
2 reviews
0 helpful votes
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May 21st, 2021
Verified purchase
• Updated review

Appears to be my style of clothing at my kind of price. What are return policies did not see them?
I love the look of items but was surprised at material when received. Top's fit was a bit off and dresses should have been xxl. Panty's were just right and fit and hung well. I did not realize I was ordering from UK?

Ask about tracking, and return policies. Received both. Then I was sent updated tracking information very pleased with service, very pleased indeed.

Reason I chose this business:

Pop advertisements.

Reason I chose this product:

Liked the six items I choose just by look.

Service
Quality
Hope everything Fits first time purchasing
May 21st, 2021
Verified site experience
• Previous review

Appears to be my style of clothing at my kind of price. What are return policies did not see them?

Thumbnail of user francesr334
3 reviews
0 helpful votes
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December 22nd, 2021
Verified purchase

The merchandise was not what I expected.
The sneakers lacked the quality that was shown in the picture. This is my first time ordering so I didn't know what to expect. I'm returning them and requesting a refund.

Quality
Thumbnail of user ginetteq1
1 review
0 helpful votes
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December 1st, 2020

Being an office lady can be really boring, but brides like me can only take this as another fashion opportunity. I can buy and try on work clothes from this online boutique and I love their office look.

Thumbnail of user haroldx78
1 review
0 helpful votes
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May 30th, 2023
Verified purchase
• Updated review

Very hard to get any customer service. Items take a very long time to arrive, most arrive in dribs and drabs. I am still waiting for some pieces. Very attractive items, but I won't order from them again.

You cant get a live person to talk to. The customer service website doesn't work.

Reason I chose this business:

Pop ups are very attractive

Reason I chose this product:

Very pretty

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We apologize for any inconvenience caused.

Please note that our customer service team is available via email and chat, and we will do our best to assist you with any questions or concerns you may have as a first-time customer. We take your feedback seriously and are working to improve our communication channels to better serve our customers.

In some cases, we may prioritize shipping of ready items to prevent further delays. We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.

If you would like to check the status of your order, you may check via https://zolucky.com/order-query

Or please provide us with your order number via email service@zolucky.com, and we will be happy to look into it for you.

Best regard,
ZOLUCKY

Too Slow!
May 27th, 2023
Verified site experience
• Previous review

It is difficult to get a human being on the phone. Your F&Anpage does not work either.

So many choices!
March 28th, 2023
Verified site experience
• Previous review

Great style

Thumbnail of user thomasp2217
2 reviews
0 helpful votes
  • Send Message
July 11th, 2023
Verified purchase
• Updated review

I have been looking at your catalog for a long time but never had an occasion to buy anything. I am going to a wedding and found a lot of things to wear. I only hope they fit me. Your checkout was fast and easy to understand. I am writing this at a later date and I still have not received my order and it has been 5 weeks. I have no way of contacting this company and speaking to a representative. They have already taken almost $70 out of my bank account and still no Products have been delivered. I will not order from them again.

Reason I chose this business:

I liked their styles and their prices. Also I thought they were a reputable company.

Reason I chose this product:

I needed apparel for a wedding I am going to but I now have to go elsewhere because I did not receive anything.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We apologize for any inconvenience caused.

We have looked into your order history and can confirm that the orders you placed have been shipped and delivered.

If you have not received, we recommend contacting your local USPS to check on the status of the delivery. You can check the order tracking information on this page https://zolucky.com/order-query after filling in your email address and order number. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.

We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.

Please do not hesitate to contact us directly via service@zolucky.com or chat, and our customer service team will be happy to assist you.

Best regard,
Mandy
ZOLUCKY

Very easy to place an order.
May 4th, 2023
Verified site experience
• Previous review

I have been looking at your catalog for a long time but never had an occasion to buy anything. I am going to a wedding and found a lot of things to wear. I only hope they fit me. Your checkout was fast and easy to understand.

Thumbnail of user russu28
1 review
0 helpful votes
  • Send Message
April 24th, 2022
Verified purchase

No problems. I wish the sizing was easier to understand. I guessed at my size as I like my tops loose. I would have liked to order some dresses but did not trust my guess. It took much longer then I thought it
Would to receive items. I was in no hurry, but if it had been a gift, I would be very upset.

Thumbnail of user annettem131
4 reviews
21 helpful votes
  • Send Message
March 4th, 2023

Buyer beware. If you have a problem with this company you will not receive a full refund as you were told! Stay away from this company. There are many other companies out there that provide better customer service!

Products used:
All

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused. Would you mind to share us more details which can help us to locate the problem and improve our service?
Could you tell us your order number?

Thumbnail of user velvets8
1 review
0 helpful votes
  • Send Message
September 30th, 2020

The girls at this online boutique are generally very willing and ready to help. I love clothes and I have some timeless pieces from this store. By the time you take care of your clothes, clothes last quite a long time.

Thumbnail of user idgiel
1 review
0 helpful votes
  • Send Message
November 18th, 2020

My sister recommended this website to me and I was a little worried about some negative comments, but I believed in my sister and gave them a chance, but they are good with their work and did not find any negative problems with the quality of the dress, as they are sold with full quality. I highly recommend its use.

Thumbnail of user brunar6
1 review
0 helpful votes
  • Send Message
November 8th, 2020

I really appreciate the patience you had with me at this online boutique. I know I had a lot of questions, all answered promptly and courteously by email. Thank you for my order, I am super satisfied with my new dress!

Thumbnail of user chrisb3138
1 review
0 helpful votes
  • Send Message
October 18th, 2022
Verified purchase
• Updated review

I bought two tops the same. One for a gift. The large size was gigantic so I had to spend hours adjusting it on my sewing machine. I wore it once and it grew even more. I can't wear it or use the other for a gift so I am out approximately 35 dollars. Can it be returned?

Reason I chose this product:

Because it looked good in the picture but was not as vivid as shown.

Using app was easy
August 12th, 2022
Verified site experience
• Previous review

All is okay so far.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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