• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user natsumim
1 review
0 helpful votes
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April 24th, 2021

I have been a proud clothing buyer on this website for a long time and every time I buy something they never cease to amaze me! I received my package recently! I will always be a happy girl to shop here! This site and this team are amazing! :)

Thumbnail of user brunar6
1 review
0 helpful votes
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November 8th, 2020

I really appreciate the patience you had with me at this online boutique. I know I had a lot of questions, all answered promptly and courteously by email. Thank you for my order, I am super satisfied with my new dress!

Thumbnail of user maryd3007
1 review
2 helpful votes
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September 9th, 2022

I have made several purchases with Zolucky, and have been generally satisfied with my purchases. My last purchase I ordered a pair of sandals, and the third time I wore them, within a couple of weeks of receiving them, one of the bands broke. I took a picture and have sent 3 emails to them, and have received no response at all. Apparently once they have your money, they are done with you! So never again will I order from them!

Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
All inquiries will be responded to within 24 hours. Please check your mail box, maybe it is in the spam folder.
In order to better help with your issue, could you please provide your order number for checking?

Thumbnail of user vickies165
1 review
0 helpful votes
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January 21st, 2021

Some of their products are good quality and some of it is not. The main problem is you really can't return anything because the shipping charges are so high and they than charge you a restocking charge. Also the delivery is very very slow. So if you don't have time to wait don't even bother ordering from them.

Thumbnail of user janism95
1 review
6 helpful votes
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October 9th, 2020

Gorgeous clothes and impeccable service. I started shopping at Zolucky, which gives me confidence not only because it is a serious online purchase, but also because of the variety of interesting things that I hardly find in the place where I live. I love being subscribed for updates. I love it and I still love it, I would recommend it to all girls who want to be in the latest fashion with high quality clothes at affordable prices.

Thumbnail of user jacobv275
1 review
0 helpful votes
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May 14th, 2023
Verified purchase
• Updated review

It was disappointing when I needed to return my order because the shirts were all too big. I tried to follow their sizing guidelines. Then I learned the clothes go back to China! I was offered a 15% of cash return if I didn't return and pay for shipping. The quality of shoes and sport bras was poor.

It was online and I felt like I was communicating to a computer not a person. It told me that people like their clothes baggy. I do not believe that Zolucky is a good company to deal with.

Reason I chose this business:

I chose because the shirts looked very cute and fun.

Reason I chose this product:

The products looked like something I would like to wear. I like the shirts only they are too big and returning the items makes this experience very unpleasant.

Service
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We are deeply sorry that you are not satisfied with our product.

There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.

Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size. Also, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly.

Actually. For US customers, we have a dedicated return center to facilitate the process.

If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.

Best regard,
ZOLUCKY

Great shopping experience so far.
March 14th, 2023
Verified site experience
• Previous review

There were lots of choices to make and the great ratings encouraged me to buy. I hope it will be easy if I need to return anything.

Thumbnail of user marisolq2
1 review
0 helpful votes
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December 8th, 2020

Since I found this website, I was a bit skeptical. Either way, the first time I shopped, they gave me a tank top and a pair of sweaters and they fit me really well! So, I decided to buy more a few weeks later, for myself and my daughter.

Thumbnail of user charleng2
1 review
0 helpful votes
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September 17th, 2020

I bought a simple shirt on this website, the quality was just what you would expect from any good shirt. Comfortable, soft and itch-free. I am usually a size S on shirts and this fits me like size M shirts usually fit me. Even then it is a bit larger so I think it could fit various sizes.

Thumbnail of user ellenc238
1 review
3 helpful votes
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November 24th, 2020

Zolucky's return site is China, if something does not fit you must pay return postage with tracking, probably over $60. The tops I purchased were only remotely like the picture. I would never have purchased them if the picture was accurate.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email/message, but we did not receive your reply. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user landerb13
1 review
0 helpful votes
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November 29th, 2020

Fast delivery, excellent communication and very accommodating. I needed a dress for a very special occasion, they quickly answered my questions by email and helped me find what I needed. Now I consider myself a regular customer of this online boutique.

Thumbnail of user susanc4178
2 reviews
0 helpful votes
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January 11th, 2022
Verified purchase
• Updated review

I found this great site to shop for clothes I like. Ordered about 9 things and can't wait to received them! Easy site to follow and order what you like great visuals. When they finally showed up most were great one of them the seams were not sewed right.

After trying to cancel the order twice they finally sent the order most of the items were good one was not sewed right seems not finished.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

We are sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Fantastic way to shop
November 9th, 2021
Verified site experience
• Previous review

I found this great site to shop for clothes I like. Ordered about 9 things and can't wait to received them! Easy site to follow and order what you like great visuals.

Thumbnail of user johnp8030
2 reviews
0 helpful votes
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December 16th, 2021
Verified purchase

I don't know whats wrong with your website but I had three different orders, one with all my items, a second with only one and another that had none. Then the number of items kept going up as many as 20 items. Things just kept changing. It finally took me almost 2 hours to finally get it straight! And the first day I started my order I had issues with not being able to update items so I finally came back to it to fix it tonight. It's almost 1 am, my time! All I have to say is everything better be right. I keep swearing that I'm not going to order from these sites. The product better be quality and not junk. And the items better be true to size. Because going by my experience with this order process I am not too sure right now.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused.

As we check, you have one pending order and one paid order and you can just ignore the pending one. We are processing for the paid order and we will ship it soon. You will be notified with a shipping email once it's shipped.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user johnq559
1 review
0 helpful votes
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June 29th, 2022
Verified purchase
• Updated review

There are a lot of items to choose from, but I was hesitant about ordering from this on-line company. I could not get to the chat on-line to ask questions about potential returns. I followed the instructions to make a return but nothing ever came of it. I tried several times. I will not order from them again. Too bad, some of the items were very nice.

I was not able to reach customer service even after several attempts. The on-line chat never worked either.

Reason I chose this business:

Took a change on this second on-line company. I will not make this mistake again.

Reason I chose this product:

I was looking for tunic shirts that were not tight fitting and sundresses.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. Sorry for any inconvenience caused.

We reply in 24 hours, if the problem still not be solved, please contact us by email. And we will forward your feedback and keep improving our products and services.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

New order
May 28th, 2022
Verified site experience
• Previous review

I just place a new order. There are a lot of items to choose from, but I am hesitant about ordering from these on-line companies. I could not get to the chat on-line to ask questions about potential returns. We will see how it goes...

Thumbnail of user lib8
1 review
0 helpful votes
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April 27th, 2021

All the pictures they showed you looks beautiful but the quality of very very bad. Do not buy! The T-shirt I ordered was size m. The actually size was S. The shoes has glue and the end of a thread on surface. The size was not right too. I ordered a size 38 They sent me size 40.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.

Thumbnail of user kerryh157
1 review
0 helpful votes
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September 19th, 2020

They are sensual and seductive stilettos with a pink platform and the ones I bought in the Zolucky online store. They make me look beautiful and the compliments I have received are countless. Pink patent leather material makes this heel stand out from the crowd, thank you, shipping took normal time due to the pandemic.

Thumbnail of user harryj177
1 review
0 helpful votes
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September 7th, 2023
Verified purchase
• Updated review

Not crazy about the Jersey material, but I have liked other items. So far many of the items I had to return because they were used material that I didn't like. The return process is a headache. I will not be buying from these types of companies again.

Service
Quality
Love the style of clothes
December 18th, 2021
Verified site experience
• Previous review

Quick and easy

Thumbnail of user tonya562
1 review
0 helpful votes
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April 16th, 2021
Verified purchase
• Updated review

Long wait for the order to arrive, the sizing of the women's top are wrong. I ordered size small on some and they were huge in the shoulders and sides. One top I ordered was a medium and you could fit a moose in it. It was not worth sending it back as I would have to pay for the shipping. The stitching was irregular and cheap. The jewelry pictures with stones looked bigger in the picture and when the earrings arrived they were small and cheap looking. I will never order again from this company.

The woman I had talked to about where my order was was rude. I then sent an email and did not receive any feedback or response from your company. I will never order from you again. The products are cheap for the sale price, it takes to long to receive it, the sizing chart is wrong. If you order a size small its more like a size medium. Can't send it back because of postage for return shipping is not worth it.

Reason I chose this business:

Items were on sale

Reason I chose this product:

I liked the watercolor looking tops and designs of the print

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment. We have arranged the shipment at the first time when the order is ready.
It need some time to ship. And we did send the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Easy shopping
March 2nd, 2021
Verified site experience
• Previous review

I like how you can view the item without leaving the page to add to the cart. You can view more details when you get to the cart.

Thumbnail of user danv335
2 reviews
0 helpful votes
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August 26th, 2021
Verified purchase

I ordered several earring sets and also 3 cute necklaces I know my niece will just love! Also I ordered my husband a Long Sleeve Light Weight T-Shirt, with a saying on the front, which he loves! But I must say I was very disappointed with all of the blouses I ordered. They all looked so nice in the pictures and made me feel like I would sure look forward to my order arriving! But every single blouse is made out of very, well I'm not sure what word to use except cheap looking material. I did look up at each blouse to see what they were made of and also if they were machine was and wear, but I am afraid, although not a picky person, none of these are something I would even consider wearing. It just happen one of the companies I make donations to, to help the needy was making a pickup just several days after my order came in and I decided to make a donation of all of these to the "HOPE" collection people. I truly do hope they like them and get good use of them.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

We offer free shipping for order over $109 after diso$#*!, and the discount only applies before you checkout. So this may happen sometimes. We will find a way to add this note somewhere.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user amaiaw4
1 review
0 helpful votes
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October 9th, 2020

I love my new dress that I buy from Zolucky, the quality is excellent and it has easily become my new favorite. Customer service is exceptional too, I was allowed to use a promo code even though the discount had ended the day before. I would definitely use this web page again.

Thumbnail of user hansk62
1 review
0 helpful votes
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April 7th, 2021

By Google;

Zolucky.com is a scam clothing website I bought from recently... Additionally, their review section on the website doesn't even work as you can't put in a product or order number in order to actually leave a review on an item, so it's impossible to leave a bad review and all the good reviews are likely fake. Jul 28,2020

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user debib150
2 reviews
0 helpful votes
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May 23rd, 2022
Verified purchase

The items did not fit, even though I followed the fit chart. I tried to return, but was informed they go to China. This was not known when ordering, and according to many complaints I found, this happens a lot. I opted for the 15% cash refund (which is no different than stealing by Zolucky), but haven't received that either.

Service
Quality
Thumbnail of user danc959
1 review
0 helpful votes
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June 21st, 2021
Verified purchase
• Updated review

Easy to order, check out, and pay; however the merchandise was too small, the bottom of the dress dragged the floor so that I would trip on it, and most importantly, the print, color, and material were not as the picture in the ad, making it impossible to return to China!

E-mails were standard letters with my name typed in and did not address my problem directly.

Reason I chose this business:

The items advertised were so enticing and looked beautiful on the models.

Reason I chose this product:

The products were the type that would lure shoppers.

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.

We have sent info to you. Pls check and reply us asap so that we can help you solve the issue.

We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.

Have a nice day!

Easy
April 21st, 2021
Verified site experience
• Previous review

Easy to order, check out, and pay

Thumbnail of user afraf3
1 review
0 helpful votes
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October 31st, 2020

I am so obsessed with this website! I can't think of a more stylish and addictive way to dress for events. I have bought 5 times and I can say that I have been really satisfied Now I am in love with a coat, They really make me feel very good.

Thumbnail of user ryant908
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

The clothing looks nice online, however, when I ordered them, and received my items, the quality of the material was not what I expected. Also, the patterns were not the same as pictured. I wanted to make a return for a full refund, but the cost to ship the items back to China was astronomical so they offered me a 30% credit and keep the items that I do not want. Lesson learned and I will never order from Zolucky ever again.

Service
Quality
Thumbnail of user vonnied6
1 review
0 helpful votes
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April 12th, 2021

I just made my second purchase today and I am quite excited because my first package arrived in perfect condition and faster than I expected. The prices are great and I like that they have a great variety of clothes with the ease of ordering online!

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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