Zolucky

I just made my second purchase today and I am quite excited because my first package arrived in perfect condition and faster than I expected. The prices are great and I like that they have a great variety of clothes with the ease of ordering online!

A big thank you to this online boutique that helped me so much to get over the confusion and a very confusing refund... it was amazing and helped me a lot! I definitely keep shopping at this boutique because of their amazing buyer service, thanks again

The clothes are cheaply made and way too small. If you even attempt to get a refund, they make it next to impossible to do. Plus, you have to pay the shipping back to China which costs more than the clothes. Customer service is a waste!

I purchased 4 items from Zolucky. Two had to be returned because of the fit and poor quality of the materials. (I would have returned all 4 but the two I kept would work for one season.) The on-line return instructions included with the shipped order did not work. As soon as I clicked the "return" option on the on-line invoice, I was taken back to the log-in screen. This occurred 4 times.

The "chat" function and "talk to an agent" function did not prove to be any better. It took so long for Zolucky to respond, the chat kept timing out and the photos and my side of the chats would mysteriously disappear.

The only "lucky" with this company is them and Goodwill, certainly not the customer. What a rip off! Not a Xenophobe but did notice this company is out of China.

I won't be buying here again, am sharing my experience with family and friends. I hope you go elsewhere to purchase or have better "luck" than I did.

I had difficulty getting around in the site. After a couple hours of filling my cart with nine items, I went to bed. Next morning, my cart was empty; and I had to start over. After leaving a review of two circles, I received an email offering me $5 for deleting my original review and giving new one after receiving my order. I had difficulty doing this, but changed my review to four circles because each item had arrived correctly as to style and size. Then, as directed, I replied to the $5 email. I received an email back saying my email had gone to an unattended email. New site wanted pictures of product and receipt. I can't do.

I must say that I have a very different opinion with those who see this online store negatively. I bought three dresses from this online boutique and had a hassle free purchase and had the opportunity to interact with the amazing staff via email. I would surely buy again and again without hesitation.

I loved the clothes I bought from this website, the shipping to my country was really fast compared to other online stores. There are so many options, so many clothes, and the payment methods are great too. If you are thinking about whether to buy or not, you can definitely buy with confidence!

The Butterfly t-shirts have a terrible strong sweet chemical smell. I washed and soaked them even in vinegar and the smell won't leave. I fear it is a pesticide and dangerous.
Also the XL is not a 14 as advertised, it is more like a 16 or 18 because they are so large.

The clothes that I have bought on this website are of high quality, the fabric is durable, and the colors do not fade after washing, I have been a buyer for a long time and in each of the purchases I have been very lucky, because always. I like everything they send me.

After finding two coats that I fell in love with in a store that will not be mentioned, they were not the size I needed in either one and they did not help me much to get them. Then I checked with this website and they had the same coats that I wanted in my size, they could send it. Everything was so easy and the email responses were so quick!

Zolucky is a marketing scam that does not honor its commitments for returns. They require an authorization letter for any returns and claim they will do so within 48 hours I requested this authorization twice: the first never arrived and the the second arriving 4 days after my request. Zolucky requires the customer to pay for the return -- to China. This was not mentioned on their website. Another $27 for return shipping (after paying $54 items). They also require that the tracking number be submitted. By the time I went to the post office (exactly 2 days after receiving the authorization), the system said it was too late to return. Their marketing scam is to make them impossible to return. I know I am out $81 (items plus return shipping) but I do not want this to happen to anyone else.

My shopping experience when smoothly. I like that I was able to click on the picture and see the item in more than one color where available and it automatically enlarged.
I was not quite ready to order and was given a free offer by entering my email but it was not a submit/claim button.

I had a terrible experience. The dress I ordered was damaged. The 2 shoes were too big. I sent pictures. I returned all three items. And I did not receive a full refund. Customer service tried to negotiate as to how much my refund would be and I declined. The pictures were proof that the products were poor quality.

They kept sending me negotiating emails for my returns. Unprofessional! Wish I could give them a ZERO!

I have order numerous clothing from top to different pants. I have been satisfied w clothing I have purchased earlier. I am really disappointed w last couple of pants I ordered. I am 5'10 170 lbs. When reading description of pants & seeing model wearing them I ordered. Very much different than what I received. I believed they were for tall women NOT! They make it very difficult to return & get money back. I will no longer buy from this site.

I chatted w a women who pretty much said they would decide if I can get my money back?

Their product is sized incorrectly. This is Holiday season and when I tried to return the product they said it was past the 15 day window and refused the return. This is a silly reason for not accepting my return as now they will not get another order from me, my family or friends. They have some pretty clothing items, however if they don't OK a return, whenever the timeline, it looks like they are afraid they can't sell enough items and have to keep my money to have a success business.

I hope my blouses are a regular no PLUS side blouses. I don't know why it has plus size written on the sign- that's confusing. I want size to fit tight. No plus size... You all have some nice clothing. I like and I love the two I just bought and see more that are just as beautiful. Thank you. "Sonya"

Almost a year ago I placed my first order on this website. Since then, it has never stopped! I have a lot of clothes bought here and I am very happy with the quality and design. The clothes are not too expensive and they are really good and they ship quickly! I recommend this website!

First time ordering from Zolucky. Had some great sale pricing. Hoping the products are good quality.
I really liked some of the pieces but some not as much. The return policy is not great. I'm used to Amazon with free return shipping. I kept the items, one of which is too big and another didn't fit well.

I wanted to return some items but the cost is more than the goods. they did give a price adjustment and I cancelled another part of the order that hadn't shipped yet.

I used the sizing chart for each item I ordered for my girlfriend. I took all her measurements so I could get it exact, but some items were too small and some oversized. Disappointed but too expensive to return. It is hard to shop overseas, but honestly, I didn't know I was until I placed my order.

When I needed a refund, the service was amazing! Absolutely impressed with the quick response via email when asking if it is possible to return a shirt for a refund. I have been taken care of and I would definitely recommend this website. All the clothes bought have been of a fantastic quality, I cannot complain about the service.

I ordered several dresses, hoping to wear one to my son-in-law's college graduation. It took the order over three weeks to get here, forcing to me buy a dress elsewhere. The quality of a couple of items was not what I was hoping for but the return shipping is not worth it so I just gave the items to good will. It is doubtful that I will order from this site again

My mom ordered two shirts. The didn't work. Fabric is not great. I have tried to return them. They give you 15 days to return but don't provide a return label. You email them and wait. No response! My son tried too - cannot reach anyone and no one answers the emails. My mom is stuck with these two shirts.

Product is of very poor quality, not at all what is described or pictured. When asked for information as to how to return, they responded with an information request. When I sent the info the asked for the email came back as undeliverable. I am unable to reach them or return my products for a refund. DO NOT BUY!