• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
See all photos
How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user jeremyb918
1 review
0 helpful votes
  • Send Message
May 10th, 2023
Verified purchase
• Updated review

This was the first and last time I will order from Zolucky. The dresses were nothing like the pictures and the smallest size is small. I wear a 0 and I can't return them because they are in China and they don't accept returns. My fault for not checking first but if you order from them, please know that the sizes are huge and the quality is less than acceptable.

Bad

Reason I chose this product:

I thought they looked nice

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We are sorry that you are not satisfied with our item(s) and return process.

Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.

In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.

Also. There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.

For US customers, we have a dedicated return center to facilitate the process.

If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.

Best regard,
ZOLUCKY

Easy
March 8th, 2023
Verified site experience
• Previous review

Website is easy to navigate and has excellent choices.

Thumbnail of user jonathanl914
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Cute dresses, but quality a little "cheesy", thus the cost. Out of 3 dresses, one was true to fit. (All small)
One the straps need to be lifted and the one I wanted the most ran small and it tighter than I want.
But, it's super cute! I will be shopping here again anyway!

Quality
Thumbnail of user yadiraw2
1 review
0 helpful votes
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October 9th, 2020

Wonderful online boutique :) I have found the most wonderful dresses here. I got some more clothes like skirt and a cute top for halloween! I was exceptionally surprised by how fast the delivery was and how easy and simple the return process was. I will keep shopping, a wonderful selection of clothes and so easy to shop :)

Thumbnail of user debbieb1637
1 review
0 helpful votes
  • Send Message
August 23rd, 2022

I ordered a dress that looked so cute in the picture! The dress was nothing like the picture! It was awful and of poor quality! I got authorization to return it but was told it had to be returned to China even though it didn't come from there. I was offered 15% refund instead of returning it. Since I was responsible for the cost of returning it, I took the 15%! It would have cost more to mail it to China! I'm sure they're aware that many will not pay to return it and they wont have to refund cost of item! I will never order from them again! Poor return policy and poor quality product! They don't deserve even one star!

Thumbnail of user missw50
Miss W. – Zolucky Rep

Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.

Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

Thumbnail of user francinet30
1 review
0 helpful votes
  • Send Message
March 14th, 2021
• Updated review

Zolucky emailed several times with low ball refund offers. They finally stated remove review and they would refund 100% without shipping merchandise back. I refused to remove review first. They did refund - but it is illegal for them to offer a refund in exchange for removal of review. I am updating so you know, yes, they refunded but only after 4 emails back and forth with ridiculous offers.

Tip for consumers:
Photos and descriptions are inaccurate. Their products in the catalog are not what you will receive.

Products used:
None -- gave the items away - poor quality, cheap material, poor craftsmanship

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Products not as pictured -- DO NOT BUY FROM THIS COMPANY - Untruthful
February 11th, 2021
Verified purchase
• Previous review

Do not order from this company --- the product description and photos are not accurate and you too will be disappointed and realize you have just thrown money away. I was very disappointed. Material is a poor polyester not a cotton blend or sweater material. The construction of the garment is also very poor - just sewn together into a misshapen garment. The order takes over a month to arrive and then it arrives one piece at a time. To return the items they counter with a 15% refund so you can take them to be altered. Really - alterations cost more than $3 a garment. Besides they cannot be altered to look like the pictures and why should I... Returns must be sent to China and when they responded they did not provide the return authorization nor the China address. They are insulting and they do not accurately present other products. I would not even donate these to Goodwill that is how cheaply made and the material such poor quality. The return shipping for $130/8 items is $40. I have comparative photos and emails between myself and their customer service to verify every one of my statements The photo on theleft is what I received. The photo on the right is what is offered in their catalog on the website. Look at the neckline... Francine -

Tip for consumers:
do not purchase anything from this site. the products are not as pictured.

Products used:
none shipped all back

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanw537
1 review
0 helpful votes
  • Send Message
November 23rd, 2022
Verified purchase

Site is easy to navigate and responsive.
Items were good value for the low price.
Bought 6 items, including a pair of boots and flats. Love the boots, flats were not quite the blue color shown on site. Other clothes looked just as they were shown on site.
Note, free delivery time was three weeks to a month.
First time buying Zolucky and will buy again.

Quality
Thumbnail of user jimn509
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

Loved how the items looked and was excited to receive them but was disappointed in all of the items. Unfortunately i expected to love them so much i did not save the tags etc as required and cannot return them. Hopefully I can find someone to pass them on to. Very sad.

Quality
Thumbnail of user clares80
2 reviews
14 helpful votes
  • Send Message
January 19th, 2021

UPDATE: The company contacted me privately and offered me a 35% discount IF I removed my poor review. I'm sure that's what happened with most of the other good reviews. They were bought. I said I would consider if IF they posted their Return Policies clearly on Purchase page BEFORE someone clicked to submit the order. Never heard back from them. They want to continue deceiving Americans about their poor/non-existent return policy.

BEWARE: Very long shipping delays. Contacted customer service twice and kept being told "it's on the way." It took 5-7 weeks and I still haven't gotten all the items I ordered November 14. Today is December 20. Quality of items is very low, thin material, poorly made, not what was shown in photos. When I contacted Zolucky for a refund, I was told I had to ship back to China and pay any custom fees. Or I could get a 15% refund. Both options are terrible and very aggravating. I will NOT purchase from this site again.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user cindyk313
1 review
0 helpful votes
  • Send Message
March 15th, 2021

Ordered two shirts. Didn't arrive. Contacted the company, the only way allowed, via email. Was told they were delivered. Explained to them that we had locked mailboxes and never received the items. Was told to contact Post Office. Did so and was informed that Zolucky addressed package incorrectly and was delivered to that incorrect address but was never returned to Post Office. Contacted company with updated information and requested either refund that the amount paid or to send new shirts to correct address. Neither has happened for 3 months. Poor business practice. Do not recommend.

Update: Although the company replied to this review. We were offered 30% discount on order if we changed our review to 5 stars. That was not helpful. Bribery to lie? We asked to have merchandise sent to correct address or refund our payment. Neither has happened. We are extremely disappointed when it was a $54 purchase. It's not like we are asking toomuch.

Tip for consumers:
This is the first company I have dealt with that did not either refund lost merchandise or replace merchandise never received. After 3 months of communication via email, we are faced with writing a bad review. Sad

Products used:
None arrived

Shipping
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.

Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.

We found that your order was successfully delivered on 2020-12-17, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user geralds707
1 review
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

This website was very easy to navigate. I had no problem finding the items I was searching for. However, when some of the items arrived, they were much smaller than they appeared on the website. I decided to keep them because I do not want to spend extra money to return them.

Quality
Thumbnail of user nicko430
1 review
0 helpful votes
  • Send Message
August 28th, 2022
Verified purchase

I bought a Undress and cotton linen pants. Neither fit as described for my wife to attend a trip to Mexico. The extra large on pants was like 2xl. The sun dress needs too many alterations to make it worth altering. I was told for return is to China. Shipping cost from Canada to China is like $80. So not worth it. They did not return e-mails either. My email was very polite Asking for solution or ideas? ZoLucky made 1 offer to fix problem. 15 percent back.

Thumbnail of user tandyz
1 review
0 helpful votes
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December 1st, 2020

My new dress is elegant and unique. I ordered this sweater in white and was worried it would be too white, but wanted it to match the lace. Turns out, ivory is the perfect color for this sweater. I am very excited to wear it, I love the website and its clothes!

Thumbnail of user rebecan7
1 review
0 helpful votes
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July 26th, 2021

I really liked the online experience with this website, my new skirt is the perfect length, I was a little scared that it was too mini, but it does not reach the knee. I also liked the fabric very much, it is not thin or thick. And it doesn't wrinkle.

Thumbnail of user bene240
1 review
0 helpful votes
  • Send Message
May 26th, 2021
Verified purchase
• Updated review

The sandals I purchased don't look anything the picture when I ordered. I normally take an 8 1/2 shoe but I go to a size 8 for sandals. These are too long AND very wide. When I contacted them, they told me to keep the sandals and I would get a 25% refund! Unacceptable...

Reason I chose this product:

I was searching for a sandal that would cover the scars on my feet...

Service
Quality
So Far, So Good
April 21st, 2021
Verified site experience
• Previous review

Hoping the quality is good too

Thumbnail of user henryb703
1 review
0 helpful votes
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June 24th, 2023
Verified purchase
• Updated review

I ordered 7 items and only 3 of them fit me well. The dress I ordered was supposed to be a medium and looked like it would fit my hour-glass figure based on how it looked on the model, but it looked like a tent on me. Another item looked as if it were a Walmart-quality top. I probably won't order anything from Zolucky again. I did appreciate that the items arrived in a reasonable period of time and were packaged well though. Just not for me.

Reason I chose this business:

The prices seemed to be reasonable for everyday clothes.

Reason I chose this product:

I am built like the models, so I thought they would fit me well, but the pictures are very deceiving.

Quality
Pleasant Experience
April 25th, 2023
Verified site experience
• Previous review

Shopping on Zolucky was quick and easy. Lots of great clothing to choose from. This is my first time shopping here, so I don't know the quality of the merchandise yet, but it is a fun website on which to shop!

Thumbnail of user alexa1047
1 review
0 helpful votes
  • Send Message
January 10th, 2022
Verified purchase
• Updated review

Have loved purchases in the past so am confident ordering again. Anxious to receive shipment before Christmas. Disappointed that the shipments did no arrive until January 6th instead of BEFORE Christmas.

Received tracking and delivery information as to when to expect delivery. Almost a month between order and delivery seemed too long.

Reason I chose this business:

Previous products were good quality.

Reason I chose this product:

Appealing and colorful

Service
Quality
Easy to shop
December 10th, 2021
Verified site experience
• Previous review

Have loved purchases in the past so am confident ordering again. Anxious to receive shipment before Christmas.

Thumbnail of user roberto958
1 review
0 helpful votes
  • Send Message
June 21st, 2021
Verified purchase
• Updated review

I was given the wong tracking number on atleast 3 separate emails from zolucky. Once I received the correct i was able to contact usps and get my package. It had been sitting at the post office for over a week and was within days of being returned. Happy with content. If i order again and tracking # doesn't work they will be getting lots of emails from me.

I think i did, i replied to emails, one sent me the correct tracking number so i cold find my package before it was shipped back

Reason I chose this business:

Lots of reviews, mist goid only real criticism was the amount of time to get your product

Reason I chose this product:

Sample od something different

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.

The tracking number is correct. We didn't give you a wrong info. You can visit https://zolucky.com/order-query to check.

For more details. Kindly pls check the info we sent or email from service@zolucky.com.

We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.

Have a nice day!

Big screen ease
April 21st, 2021
Verified site experience
• Previous review

I first found the sight on my phone ordering was difficult, I would want 1 item but the site thought I wanted multiple could not reduce quantity so I just canceled and tried the next day on the computer, easy. Shipping was a little high, yes I know it is free over 100 but I am a first time buyer and it is hard to tell quality

Thumbnail of user larryn391
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

The ordering experience is fine so far. I ordered something from them earlier and it didn't fit me. It was way too small. I had to give it to a much smaller woman. I would suggest you go up a size. That is what I did with this as it is a gift. We will see what we will see. I always give someone a second chance.

Quality
Thumbnail of user annat358
1 review
0 helpful votes
  • Send Message
October 21st, 2020

Accidentally came across this website when I got to the point of frustration when I couldn't find clothing suitable for my size on the internet. What I love about this website is not only the slimmer person, but it also gives an idea of ​​the garment for a larger size. My first online purchase here was perfect!

Thumbnail of user claritac4
1 review
0 helpful votes
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January 9th, 2021

Favorite online store I love all the different and cute styles they have because it's like they were made for me! I also love the affordable prices for beautiful clothing and accessories! This is my online shopping site!

Thumbnail of user violetc34
1 review
0 helpful votes
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November 13th, 2020

I really love everything about this website. They are such cute clothes and I am absolutely in love with my sweater. It is really comfortable and soft. The price is probably fair, neither too expensive nor too expensive.

Thumbnail of user nickb714
1 review
0 helpful votes
  • Send Message
August 13th, 2021
Verified purchase
• Updated review

The fourth time I was able to order two blouses for a total of $42 got a order number and then it showed need to re-order on both shirts so I don't have any clue what I got? What a mess to order something simple. I didn't want to buy extra to get discounts I just wanted my shirts. I don't even know if I got them

Reason I chose this business:

The world map, I fell in love with it as I have traveled the world

Reason I chose this product:

The world map on the blouse!

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused.

Per checking, the new order you placed is HBIIE004***12. It was shipped on July 5 and in transit. We have emailed you the order status.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Three times trying to get my first order
July 12th, 2021
Verified site experience
• Previous review

The fourth time I was able to order two blouses for a total of $42 got a order number and then it showed need to re-order on both shirts so I don't have any clue what I got? What a mess to order something simple. I didn't want to buy extra to get discounts I just wanted my shirts. I don't even know if I got them

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alexn590
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

These sandals looked really nice online The uppers were made out of okay material and we're comfortable but they're unwareable The soles are made of this hard plastic that you can't walk on and also they're very slippery so you can't go up and down steps they're not good shoes at all

Service
Quality
Thumbnail of user iciark
1 review
0 helpful votes
  • Send Message
March 22nd, 2021

The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.

Thumbnail of user nicholasq49
1 review
0 helpful votes
  • Send Message
June 20th, 2022
Verified purchase
• Updated review

It was not obvious that the product was coming directly from China to the customer; therefore, taking a longer time. The worst part was the return policy. Read it first before ordering. Not easy and can be costly.

Reason I chose this business:

Products look lovely in their presentations.

Reason I chose this product:

Very good looking and different.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback.

Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

And we will improve our return issue, and make a big change soon.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Easy
April 21st, 2022
Verified site experience
• Previous review

Lots of information about the product which is very helpful.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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