• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user dianem2778
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

The fabric is really flimsy and smells terrible on the clothes Zolucky sells. Likewise, if you want to return items (and be careful, you can't return accessories and other items at all) - you pay the shipping to send them back to China! This is NOT mentioned on their return policy.

Tip for consumers:
Return shipping is paid by the customer and it's shipping to return the items to China!

Products used:
None - they were all junk

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

Items can be returned (except swimwear, underwear, panties, bags, and accessories)

You may check our return policy via https://zolucky.com/information/returns-exchanges

We have established a specialized return center for our customers in the United States to simplify the return process. If you still wish to return your order to our US return center, please contact us at service@zolucky.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.

Best regard,
ZOLUCKY

Thumbnail of user nickh500
1 review
0 helpful votes
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January 23rd, 2021
Verified purchase
• Updated review

I would have purchased additional items but you only have standard shipping, so I did not have the option to receive my order sooner!
Also: I could not find a phone number so I was not able to clarify any questions in time for my order to arrive...

Reason I chose this business:

Product line...

Reason I chose this product:

Style, variety, price.

Service
Value
Shipping
Quality
You only have standard shipping.
December 15th, 2020
Verified site experience
• Previous review

I would have purchased additional items but you only have standard shipping, so I did not have the option to receive my order sooner!
Also: I could not find a phone number so I was not able to clarify any questions in time for my order to arrive...

Thumbnail of user merryh4
2 reviews
0 helpful votes
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April 16th, 2021
Verified purchase
• Updated review

I ordered 3 sweatshirts but didn't realize they were plus size until after the order was placed. I called customer service but they were not helpful-did not offer any suggestions. I would have preferred to get a smaller size. The hat and the underwear I ordered were fine.

I didn't realize the sweatshirts I ordered with plus size. The person I talked to was not helpful at all. She just said that's the size they come in, plus size. She did not offer to change the order to something with a smaller size. She did not offer to change the order or refund the money. IIt was a waste of time to call customer service because I didn't get any service. I did not realize the sweatshirts were plus size until I had just placed the order and saw it on the receipt. I called right away to see if I could change it or change the order. I probably won't order from Zolucky again.

Reason I chose this product:

I kiked what I saw in the ads. The prices were good.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Plus size
March 27th, 2021
Verified site experience
• Previous review

I ordered 3 sweatshirts but didn't realize they were plus size until after the order was placed.

Thumbnail of user davidg3819
1 review
0 helpful votes
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October 16th, 2021
Verified purchase
• Updated review

It would be helpful to be able to go back to a different page by typing in the page number I wrote down as a reference. Also my computer decided to "take a pause" when I reached page 71 and it opened up back on page 1. A bit frustrating.

Wanted to return several items and got initial response with offer to refund 15 per cent rather than return items. I sent email regarding amount of refund and when I would recieve it, to decide whether to return. Sent 2nd email today with same questions. Will probably agree to refund but not happy about it.

Reason I chose this business:

Interesting patterns and designs at modest prices.

Reason I chose this product:

The patterns and colors.

Service
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

For the return and refund issue, as we check, we have replied your emails on the same day. Could you please check the spam emails in this case?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Lengthy time to shop
October 8th, 2021
Verified site experience
• Previous review

Based on my first ordre, it's difficult to tell if an item will fit properly. Some Mediums fit, some were too large, some Large were way to large, and I needed a medium. Charts are not accurate.

So many choices... spent a lot of time shopping
August 16th, 2021
Verified site experience
• Previous review

It would be helpful to be able to go back to a different page by typing in the page number I wrote down as a reference. Also my computer decided to "take a pause" when I reached page 71 and it opened up back on page 1. A bit frustrating.

Thumbnail of user patriciac203
2 reviews
0 helpful votes
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August 10th, 2023
Verified purchase
• Updated review

I was charged for 'expedited' shipping which I didn't request. The sites explanation of what constitutes 'expedited' delivery was unsatisfactory so I was out $30 +. I will not order again in spite of my satisfaction with the products.

Totally unsatisfied. They charged me expedited fees which I didn't ask for and I didn't get expedited shipping so I won't be ordering from this site again.

Reason I chose this business:

I thought everything was great after my first order...boy was I suckered in.

Reason I chose this product:

They were on clearance pricing.

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We apologize for any confusion regarding the expedited shipping fees you were charged.

Without the buyer's permission, we do not have the right to send express shipments for the customers. Suppose you chose express shipping by accident. The order was shipped and delivered. Please understand we can not change the shipping method now.

Sorry you are not satisfied with our explanation of what constitutes 'expedited' delivery on the website. We will review our website to ensure that the information is presented in a more understandable manner.

As for the issue of didn't get expedited shipping. Please note that total time = processing time + shipping time. Actually, the order was shipped and delivered in time. In order you to know our shipping policy better, please check https://zolucky.com/information/shipping-delivery

Once again, we apologize for any inconvenience this has caused. If you have any further concerns or questions, please do not hesitate to contact us at service@zolucky.com.

Best regard,
Mandy
ZOLUCKY

Quality
June 11th, 2023
Verified site experience
• Previous review

So far I am completely satisfied with the quality of the products I have received. The fit is great.

Thumbnail of user chloem85
1 review
0 helpful votes
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November 10th, 2020

This was the first time that I used this clothing website, and I must say that I was extremely pleased. I used it to order a red backless dress, which was well worth it. The entire process, from ordering to obtaining the item, was straightforward. The sweater was actually as described in the specification and pictures and was of excellent quality in terms of fabric. The delivery was surprisingly fast, which is always a bonus. Being budget conscious, it was perfect for me as their prices are extremely low for the type of product they offer. The website is well built and responsive. Definitely a thumbs up!

Thumbnail of user jerryw628
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase
• Updated review

I was disappointed with the fact that it took four weeks to be delivered. I see you have sent two more of my dresses both separate and different dates. So for all 4 dresses ordered, 1 delivered in 4wks, 2 mailed out last week of May (2 different days of that week) 1 not mailed yet.
So basically I shouldn't order from your company unless I'm willing to wait 4-12 weeks.

I emailed your company. You emailed me back giving me excuses for Super Slow Shipping. With all due respect, you need to inform customers that all items are shipped separately and items can be shipped 4 weeks apart, and maybe longer. I’m still waiting for my 4th item to be shipped. Giving me that information attached to an email after you have received payment in full isn’t exactly fair.

Reason I chose this product:

I needed some summer dresses.

Service
Quality
? Quality and Size?
May 4th, 2022
Verified site experience
• Previous review

Lots of cute dresses. I just hope the quality is good… I'm taking them on a trip.

Thumbnail of user joed981
1 review
0 helpful votes
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June 16th, 2021
Verified purchase
• Updated review

This website is like quicksand. You look at all these great styles and want to choose so many of them, but beware. It took, like, FOREVER for it to arrive and when it did, the material was cheap and it was too small, and it was a Medium. Now I have to go to the trouble of returning it. I'm now waiting for the rest of my order to arrive (some day) to see if I'll have to return it as well before I begin the process of returning what's already arrived. What a drag! I won't be shopping with Zolucky again in this lifetime!

It was a nightmare. Customer service continued to send me links whereby supposedly I would be able to track my packages, and none of them ever worked ... ever. And nothing customer service ever said or did was helpful in the least.

Reason I chose this business:

I chose Zolucky because I was sucked in by all the great styles. Too bad what arrived didn't match the picture...

Reason I chose this product:

What a dumb question. Gee, I chose the ugliest styles that I would never wear, what do you think?
I chose the styles that I thought would look best on me. Why else would I chose them?

Service
Quality
Too much of a great thing...
April 16th, 2021
Verified site experience
• Previous review

As Mae West once said, "Too much of a good thing... can be wonderful." And that's this site! On my goodness, so many wonderful styles to choose from and only so many hours in the day to shop!... :) Be sure to make time for this one, you'll need it!

Thumbnail of user roxanal7
1 review
0 helpful votes
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March 28th, 2021

Some time ago I tried this online boutique and I LOVED IT! I have continued to buy probably too many dresses and they are absolutely beautiful! They look amazing and are the perfect size, I am 12-14 years old and size L is amazing! The clothes are incredibly flattering and look and feel great! Every time I wear them they compliment me on how good I look! Absolutely incredible! The delivery is very fast and I have not had any problems. Easily my favorite online store BY FAR

Thumbnail of user martinam67
1 review
0 helpful votes
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October 9th, 2020

Although I always worry about the size and quality of the dress when shopping online, Zolucky will never disappoint. My order always arrive on time, I am always satisfied with everything I have received for now.

Thumbnail of user frankied26
1 review
0 helpful votes
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October 2nd, 2020

I ordered a gorgeous dress online at Zolucky, the size fit me perfectly. I received a very interesting discount to buy another item. They were very helpful, personable, and professional. I will definitely buy again here!

Thumbnail of user brendar801
1 review
0 helpful votes
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January 15th, 2021

I ordered the leggings from this online boutique because it has a cool fabric for summer. They hold well what they have to hold. They are long up to the ankles and the pockets are very practical and large to carry for example the mobile. Posts look great and are comfortable

Thumbnail of user shermainm
1 review
0 helpful votes
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May 13th, 2021

My daughters said I should have checked the reviews before ordering. After that, I got worried and went through the reviews, some good and some bad. Anyway, the clothes arrived on schedule and as advertised much to my relief.

Thumbnail of user palmaw4
1 review
0 helpful votes
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May 12th, 2021

I was so impressed by the blouses from my first order from this online boutique and the on-time delivery that I ordered 7 more blouses from them. About the quality, they have been worn and washed, they feel beautiful.

Thumbnail of user garyw1192
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

Great selections and priced so well. Received my order in a timely manner and clothing was exactly as described. I ordered small and it's a little loose on me so I may try extra small for my next order.

Service
Quality
Thumbnail of user iratil
1 review
1 helpful vote
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October 6th, 2021

This is a very well designed website to buy clothes and accessories, since I started doing research on the net to buy a dress here, the same page made the process easier. I cannot say enough about this website.

Thumbnail of user mariaf936
1 review
0 helpful votes
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August 14th, 2021
Verified purchase
• Updated review

Had I known the products would take three weeks to receive I would never have used the site. They arrived and did not fit. The option to return was an impossible situation. I will never trust this site again.

They made the process for return impossible.

Reason I chose this business:

Fashionable

Reason I chose this product:

Thought they would look good, but they ended up looking cheap and sleepy.

Service
Quality
Website made shopping a leisurely pleasant experience.
July 14th, 2021
Verified site experience
• Previous review

Great organization of categories.

Thumbnail of user yemar1
1 review
0 helpful votes
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October 11th, 2020

Of the last 5 dresses I bought, I loved all of them. Website easy to navigate, great for the customer when I wrote to them about a sold out dress, but they offered to let me know when it would be available again. Looks like they ran out of many of the dresses I loved

Thumbnail of user barbaraa720
5 reviews
0 helpful votes
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May 26th, 2023
Verified purchase

My experience with with Zolucky has been great. I have had no problem ordering or receiving them. I love what they have to offer. The price is amazing. Quality is more the great. Thank you The most recent dealings were surprising to me. I loved Zolucky. The sneakers arrived ok but were to large. I needed to exchange them for a smaller pair. I wrote many times with no response.

Service
Quality
Thumbnail of user josephx228
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

The shopping part is fun! It's the shipping process and time frame that I get frustrated with! It takes too long to receive them! And when I order the shirts it's because I love the shirts that I'm ordering! Then sometimes I get that they're discontinued or that they're out of stock! When I ordered them they were there and they were available and there was no problem! It did not indicate at the time of ordering that they were out of stock or not available! So I get kind of disappointed when I can't get the ones I order! I just wish that your shipping process was a little bit more refined and a little bit quicker! Thank you so much! PS I do love your shirts!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused.

Some hot sale items may be out of stock and to keep you from waiting too long, we would choose cancellation and refund in stead. Sorry that this causes you troubles.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user brianw2014
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

I do not think I will be buying products here again shipping was almost the same cost as the products I bought.
I would have liked to know where those products were shipping from as the cost of shipping is also a factor when deciding to buy for me.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback.

Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping when the order reaching $99 after discounts (excluding final sale items). And we will try to improve our shipping issue.

So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user victoriap272
2 reviews
1 helpful vote
  • Send Message
January 19th, 2021

This website is a misrepresentation of quality of clothing, size, and location. I have only written a handful of reviews in my life. I am 58 years old. I felt compelled to write this because of the websites misrepresentation. If this was a United States company or store in the United States I would have returned everything. It is very difficult to return anything. Thats because clothes are made in China zolucky makes it difficult to return items. Don't waste your money. Lesson learned. I would have love to purchase the clothes in the pictures on their site. Does anyone know where they got those pictures from?

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user lessieo
1 review
0 helpful votes
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November 29th, 2020

Great variety of clothes. It is the first time I have bought here and I am completely happy with this online boutique. It's easy to find something you'll love and at a reasonable price, and so is shipping. The free shipping is worth it especially when you buy online and the shipping is also very fast. It is worth buying here!

Thumbnail of user nickd1094
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

The $18.99 Plain Warmth Casual Fluff Leggings in Black, size 2X was true to size and fit beautifully overall. The warmth value was decent to avert any cold penetrating to the skin. The Casual Fleece Lined Leggings Pants High Waist Athletic Pants Tummy Control Stretch Workout (reg 24.99, now 12.99) sizes were not consistent nor coloring correctly reflected. I ordered the 2X in Brown which looks like a heather brown in the photo but what I received was rusted chestnut color in the leggings. It was too bright of a color and unfortunately much too loose overall. In order to reduce the constant hiking up of the garment, I need to wear an additional legging underneath, namely from Athleta. The Gray or charcoal heather gray in photo in 2X is consistent in size but again not dark as represented in photo. It's simply a dove gray coloring. The warmth factor is alright but the very first Black leggings for $18.99 were far better.

Quality
Thumbnail of user danielleb446
1 review
0 helpful votes
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March 24th, 2021

I bought a very nice shirt on this website, I had a problem with the stock of the chosen color and I had to change for another but the treatment was very good, personalized, friendly and solved very quickly by email.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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