• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user cloem7
1 review
0 helpful votes
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January 12th, 2021

Not only are the clothes in this online boutique of incredible quality, but the customer service is simply incredible. They were more than helpful in responding very quickly to any questions I had via email. Thanks!

Thumbnail of user tomu173
1 review
0 helpful votes
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April 15th, 2021
• Updated review

I placed my order on 1/28/21 and received it over 6 weeks later on 3/15/21, ridiculous. After I wrote my initial review I got an email explaining their shipping cost and asking me it change my review from 3 stars to 4 stars BEFORE I had even received the shirts. The shirts are poor quality, the sizes are way out of wack, just a waste of time and money all the way around. Do yourself a big favor and shop elsewhere!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Shipping
February 27th, 2021
Verified site experience
• Previous review

Shipping is long and expensive

Thumbnail of user stevea1336
2 reviews
0 helpful votes
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August 22nd, 2021
Verified purchase
• Updated review

Photos are simple one image, sometimes a close up. Can't see back or hemline of shirts. 'Cotton poly blend' means many things as far as softness, durability etc. I feel like this is a chancy purchase at best. Now that I've received the clothing, there is quite a disparity in sizing. I ordered 3 tops all size small (I normally wear a misses medium). Two of the items were HUGE, the other fit everywhere except the armholes (it cut off my circulation). There was a chemical on the fabric that water does not penetrate. Even after washing the fabric does not feel like a 'cotton/poly blend'. The prints themselves are beautiful, but none of the items are wearable. It was worth a try.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Minimal product information
July 23rd, 2021
Verified site experience
• Previous review

Photos are simple one image, sometimes a close up. Can't see back or hemline of shirts. 'Cotton poly blend' means many things as far as softness, durability etc. I feel like this is a chancy purchase at best.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user wilkac2
1 review
0 helpful votes
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March 5th, 2021

This website sells a variety of quality clothing at incredible prices. They have regular sales and with free returns and shipping it's easy to get your items. Even when there was a problem when I paid for a t-shirt and it sold out, they not only made an immediate refund, but also sent me a discount coupon for the next purchase. I love this boutique.

Thumbnail of user sarahf755
1 review
0 helpful votes
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April 14th, 2021

I've tried this site several times now, and each item has been ill-fitting and not nearly so nice as it looked online. And they make it difficult to do returns. I've learned my lesson - no more Zolucky for me no matter how good the pictures look!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ingaj8
1 review
0 helpful votes
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November 16th, 2020

Excellent I've been shopping at this online boutique for years and have always loved the incredible variety of items. Truth be told, some of the clothes here are cheaper than other websites, but for quality, it is better worth buying here.

Thumbnail of user kanet4
1 review
0 helpful votes
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April 19th, 2021

Shipping was faster than other websites. The shirt I ordered was too small. Customer service refunded my money because there was no longer a larger size. They were quick to help and gave me several options that I could choose from that best suited my needs.

Thumbnail of user kimberlyo315
2 reviews
3 helpful votes
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March 19th, 2021
Verified purchase

I will NEVER order from Zolucky again! I ordered 14 pieces... nothing was like the pictures. The cut, flow and color were way off... on every piece! None of the pieces had the same fit or quality shown online... very deceiving! The fabric was cheap, the seams poorly sewn... NOT worth a fraction of what I was charged. And the fit was terrible on everything! I can usually can wear a Misses size 8 or 10 right off the rack and have learned to size up for some online companies, but even accounting for the sizing, the design is not meant to flatter anyone. Total waste of money and time... such a disappointment. It's all going to Goodwill where I'd be surprised if they could give it away.

Tip for consumers:
Don't waste your money!

Products used:
Nothing

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We tried to you contact you by message, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user leor124
1 review
1 helpful vote
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February 26th, 2021

I wasted almost $200 in different items for Christmas presents. It took forever to get the complete order. All items came in different packages with at least one week apart. So disappointed to see how bad quality they all were. They all looked very nice and attractive in the pictures but they were just horrible. If despite my testimony, you still would like to give it a try, I would recommend you to buy the cheapest item you find and judge by yourself. Good luck! It's up to you now. Don't say nobody told you so!

Leo from Indiana, USA.

Tip for consumers:
Items look so different from the displaying pictures. I would recommend you to buy the cheapest item you find and judge by yourself. Good luck! It's up to you now. Don't say nobody told you so.

Products used:
None.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request.

We tried to you contact you by message, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user danp1037
1 review
0 helpful votes
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June 6th, 2022
Verified purchase
• Updated review

Received 3 emails, none gave me a delivery date or tracking number. Ordered 3 items, liked one a lot, one is okay and third, is more like a large than a small. I'll probably just take it to the thrift store. I won't ordered from this site again.
$3.00 discount for first time customer?

Reason I chose this business:

Clothing looked cute, different in person.

Reason I chose this product:

Liked the styles.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements to use, and you must reach the consumption amount before you can use them.

If you could not get the tracking number and delivery date, we recommend you to contact us by email or live chat so we can help you solve the problem.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Approximate delivery
May 7th, 2022
Verified site experience
• Previous review

10%?
$3.00 discount for first time customer?

Thumbnail of user phill137
1 review
0 helpful votes
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January 19th, 2021

Ordered 3 shirts on 11/7/2020. Received only one, the other two never showed and the company does not care nor are they willing to refund my money. It is now 12/20 and they just keep saying wait! It will come. My suggestion, never do business with them. Unless you like throwing your money away.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.

Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.

We found that your order was successfully delivered on 2020-11-27 & 2020-12-26, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user tomp792
1 review
3 helpful votes
  • Send Message
January 2nd, 2021

Have never had an order take so long to arrive. After a week went by with no shipping/tracking information I was assuming I'd been taken in by a scam. Zolucky customer service asked for my patience during a difficult global shipping situation. It took about 3 weeks to start seeing tracking information from CA. Probably arrived on 12/29 and my wife is very happy with this belated Christmas gift. My only complaint is that I had to wait so long to get any tracking information. Otherwise, Zolucky was a good supplier.

Tip for consumers:
Expect a long delivery interval. Our product was ordered 11/23 and delivered 12/30.

Products used:
Cotton button neck shirt

Service
Value
Shipping
Quality
Thumbnail of user nancym1508
1 review
1 helpful vote
  • Send Message
November 21st, 2020

I made a large order ($130), including several gifts, to avoid shipping costs. Most items arrived in a couple weeks, but I am still waiting on one. So far, of the 10 items I ordered, only 4 were the quality I expected. For all the rest, sizes were weird, some too large, some too small. Fabrics are very thin and flimsy, not at all as pictured. I should have realized that prices were too good to be true. I haven't yet attempted returning things, but I don't have high hopes, based on other reviews I have read about the process.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.

We tried to you contact you by message, but we didn`t hear anything back from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user joeh1170
1 review
0 helpful votes
  • Send Message
June 21st, 2021
Verified purchase
• Updated review

I was happy with my first purchase. It was "as pictured". This most recent one is quite a disaster. "one size fits all"... maybe if you are a tiny boned 8 yr old girl. I can't wear it and neither can my daughters or granddaughters - all of whom are of small stature. So disappointing.

For the two order I have made, was concerned about slow shipping. I was given a quick reply updating me.

Reason I chose this business:

Website pictures

Reason I chose this product:

I've been looking for a white (no print) kimono and this one "looked" lovely... but is not.

Service
Quality
Opinion
May 22nd, 2021
Verified site experience
• Previous review

OK - but s l o w shipping.

Thumbnail of user christopherb158
1 review
2 helpful votes
  • Send Message
February 4th, 2021

Really this place is a rip off, they put a shipping date in your order so you cannot challenge the order with your credit card company or paypal. The shipping date they put in will say. Internal logistics... which basically means they contacted their warehouse you ordered something. It took 5 weeks to get my order, and it did not contain everything. The expensive items, none were delivered. So I paid way too much for a few t shirts and a free junk necklace. I have contacted them and they are doing nothing about it. Chinese owned and thus they ignore the law...

Tip for consumers:
do not buy from this site unless you are willing to wait and not get what you ordered, their return policy says you have to pay to ship back to CHINA!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user erinat
1 review
0 helpful votes
  • Send Message
March 6th, 2021

I have made several purchases with this online boutique. Usually for birthdays or events and I have always received my items on time. Their variety of clothes and sizes is incredible, it never disappoints me.

Thumbnail of user julial263
1 review
0 helpful votes
  • Send Message
April 23rd, 2021

Not only are the clothes in this online boutique of incredible quality, but the customer service is simply incredible. They were more than helpful in responding very quickly to any questions I had via email.

Thumbnail of user angelinat42
1 review
1 helpful vote
  • Send Message
May 5th, 2021

I had the best internet shopping experience. I'm usually hesitant when it comes to buying things online from abroad, but after reading a ton of reviews, I finally decided to take a chance and ended up buying two dresses from this company. Shipping may take a while, but they clearly state that it may take some time to complete the process of shipping your mail order, although surprisingly my order arrived much earlier than expected. And when I received my package, all the clothes were exactly as advertised, they fit perfectly and are made with high quality materials. I am so glad I decided to use this online store!

Thumbnail of user kg283
1 review
2 helpful votes
  • Send Message
August 13th, 2022

Sizing is so inaccurate, a 3x =usa large. Fabric is cheap with patterns looking like a photo. They charge shipping and when it doesn't even match THEIR size chart measurements they make you send it to china when it ships from new york. They offered me a quick return of 10.79 on a 89.00 order. Pay pal will do nothing for you so don't waste your time

Tip for consumers:
Cheap fabric, horrible sizing, return policy is a scam. Your better to go to walmart ,the quality is better and so is return policy

Products used:
None. Size is 15+ inches to small. Items don't match their sizing chart

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback.

Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to quality and sizing issue and we will make a big change soon.

And we will improve our return issue. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user stellap70
1 review
0 helpful votes
  • Send Message
October 22nd, 2021

I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.

Thumbnail of user jacquelineg403
3 reviews
0 helpful votes
  • Send Message
August 3rd, 2022
Verified purchase

I ordered several pieces because I could not resist the fashion styling and price, figuring this may be a loss. First of all the shipping was not that slow. It was not Amazon but it was actually very timely. Secondly the quality far exceeds the look in the pictures, including the sewing and fabrics used. The sizes run true and if anything I purchased mediums and next time will go with smalls. I say do not ignore this exceptional company. Their selection is gigantic and they really hit all the right buttons. You will not regret it. I am a writer and needed a special dress for an author event-perfect. I am in the cast of a Murder Mystery and found an elegant cocktail dress that really is great. Thank you.

Thumbnail of user raquell43
1 review
0 helpful votes
  • Send Message
October 11th, 2020

I have found that this online boutique has a good range of clothing sized correctly according to standards. Your customer service team immediately messaged me when I had an inquiry and the product arrived in excellent condition. The service makes the online shopping experience worthwhile.

Thumbnail of user robs1067
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

Nice web site, cart functions well. Cannot tell from web site that items are shipped from China. Order took a really long time to arrive. One item was not in stock, but the price was not updated online. So it looked wrong and was annoying. Email inquiries were slow and hit or miss. Final bill was accurate. We got a charge for $1.05 from our credit card company for ordering from a foreign country (which we had no idea we were doing.) Products are nice.

Service
Quality
Thumbnail of user deea186
1 review
1 helpful vote
  • Send Message
July 31st, 2021

I received most of my orders, still missing two items. Delivery takes awhile but it's coming from China so expect this. I ordered all clothing as size Large. Two of the 6 were way smaller than the others so i requested instructions on how i can do to return them as there is nothing in any of the delivery packages but the clothing.
I receive an email that states i will be responsible for all shipping charges/custom fees, etc. for the return.
REALLY? First off, I gave you the correct size according to your chart so why would most items fit and the other two not? I'll not purchase anything from this site again

Thumbnail of user safirap1
1 review
0 helpful votes
  • Send Message
November 17th, 2020

I just received my package from this website today and it has been about a week, well 9 days to be exact, but it is said that delivery must take between 7 and 14 days for them to do what they promised so I am satisfied. All the clothes I bought are received in the expected quality.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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