Zolucky has beautiful photos, but when you receive the item, it looks NOTHING like the photo. When you wish to return your item that looks nothing like the photo, too bad, you will have to ship it back to China, and it will cost you more than your item. As a final measure, they'll offer 15% of your purchase price for your unusable item. Oh, but will only apply it to one of the three items you purchased that are horrible. Learn from my mistake, and avoid this scam.
Update: After posting this review, suddenly I was offered 35% back IF I would remove my post. So now you know this is the company you are dealing with. Confirms the scam that it is.
Use caution before finalizing your order, especially with your size choice. I had desired a 3x and was sent a Small. I am guessing that the size reset when I went back to look at more items.
The material is/was disappointing on the dresses. The shirts were ok. The sizes of the tops and dresses run small. I need to return 2 items. I hope that will go smoothly.
I'm not used to shopping online, but given zolucky's very good prices, I wanted to try a pair of sandals. I loved them! The price and quality are very good, I think I will buy it from you again, Im very happy!
I had no idea how expensive the shipping is for this site. I probably won't have future purchases at Zolucky due to the shipping cost. The only reason I paid it this time was because I had already given my payment information.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You can enjoy free shipping over $109(Except final sale and pre sale items). But your order is not over $109. So you need to pay for the shipping cost.
Shipping fees are calculated based on package weight and destination. You can see it when checkout.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
I had no idea how expensive the shipping is for this site. I probably won't have future purchases at Zolucky due to the shipping cost. The only reason I paid it this time was because I had already given my payment information.
I made this some mistake again ordering cute looking dress on FB and reading good reviews... who write these reviews?
The dress I got is nothing like the one in picture, to long and way to wide... no shape at all. Their "easy" return... the company in located in China! I have to pay for shipment and posible custom fees so they recommend instead of sending back, wrich will cost more then this dress itself, discount for your next purchase! Realy?
This is how they make money on this junk... BEWARE!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. We`ll keep improving our products, delivery and service. And improve the return issue. Hope to see you again.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
A lot of different merchandise not found elsewhere
Took too long to arrive. Not what I expected; I ordered what said was a sweatshirt & it was more like a tshirt. Sweatshirts have fleece inside to keep you warm.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Beautiful shoes, they are a brilliant product, I cannot stress enough how comfortable they are and how light they feel, especially in the sun! The price is worth it. I couldn't be happier with your online purchase and service.
BUYER BEWARE. The pictures you see are NOT what you receive. The clothes look beautiful in the photos, but the items I received appear to be inferior knock-offs with cheap fabric and poor fit and construction. The positive reviews I've seen read like a translation into English. Need I say more? I should have googled Zolucky before I bought. With all the problems people have had with Customer Service and the cost of returning, I'm not going to bother, but lesson learned.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I love the clothes and discounts. Site is easy to use. Now I just need to see the items I ordered to know if I'll be buying again.
REALLY HAPPY! I have already bought twice and will buy again: D The first order was for 3 dresses that are beautiful. While they don't fit as well as they do on the website, I can tell you it's only because I'm shorter and heavier than the models they wear. I wore one of the dresses for a dance!
After shopping and finding some items I really liked, I got to shipping and almost canceled my order. I don't know that I will be shopping with you in the future, because of your shipping. I have many other places that have similar items and there shipping is reasonable or free.
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale items and final sale items).
So when your order amount is less than $109 you`ll be charged the shipping fee. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This was my first order from Zolucky, and I am very pleased. The items I purchased are quality made items, and the prices were very good. Shipping was faster than I expected, which is good because I purchased these items for part of my daughters' Christmas presents. I hope they like then as much as I do.
Styles are up to date. I was looking for embroidered jeans and zolucky has a large selection. Quality is decent. Yes, I will consider shopping there again. Only thing about this site that I question…I probably purchased some items several years ago, and they are still being shown. Is this because they sold so well, that more stock is available? Or is this because they sold so badly that they are still available?
I love Zolucky, I had an issue and they responded to my concerns immediately via email. It is difficult to find companies on the Internet that strongly support their customers when they are on the Internet.
Good items. One is a bit smaller than i like its too much around the neck but all esle is great. The other one is a see through and i dont have a slip so havent tried it yet but i love what it looks like and cant wait to try it. Thanks
I order several items from this Zolucky. One item was delivered, a cap that cost $9.99. The company AKA as Superlink International Lifestyle Co. Ltd, canceled the remaining shipment. I reported this to PayPal and had a back and forth. They said they would refund $60.15 of the original $85.13 order, IF I closed the ticket. I closed the ticket. Still NO REFUND. I recommend that you look for reviews for Superlink International Lifestyle before buying anything.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We are sorry to inform you that you may have sent to the wrong website. We are just the ZOLUCKY website. For more information on our website, please check: https://zolucky.com/.
Thank you again for bringing this to our attention, and thank you for your patience.
Hope my reply could address the problem for you. Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Very bad service and terrible assistance customer care.
They don't wanto to resolve the problem and don't support the client to found the goods.
Embarrassing refund proposal. There is no full refund of the amount paid, although the goods never arrived at their destination
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
This is ZOLUCKY.com. The order number in our website should be
HBIIE... We don't have your order like HBJXF... Kindly ls contact the correct website you ordered.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
The shirts did not fit they were to small. They made it impossible to return. They wanted pictures to show what was wrong with the shirts. Then basically they would not take them back or give credit. Will not be ordering from Zolucky again!
Not even close to what the pictures look like. CHEAP CHINESE GOODS. I wouldn't even call it "GOOD." Quality was terrible as many items were thin knit when advertised either as a sweater or a coat. Some were extremely thing knit with just screen printing, not real textile weave. Colors were way off. Most of the small sizes were also way too big. I had ordered many items as Christmas gifts and when I opened the packages to get items ready to wrap, after being out of town, I was so upset and disappointed. And because I was outside of the 15 day return time frame, because I had been out of town, they refused to accept any returns. This site is a rip off. I ordered over 10 different items and only 1 is remotely close to what was advertised. So I paid over $200 total and am only able to wear 1 item. When I try to write reviews on the zolucky website, it won't allow me to complete each text box field and thus complete any reviews. AVOID LIKE THE PLAGUE.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
For some reason, your company keeps sending me "double & triple" of the ONE item I ordered! This poor quality control on YOUR part!
I certainly DO NOT need 2 & 3 of the same products! And why should I go thru the hassle of returning products that YOU send to me double & triple fold? I have already contacted the Better Business Bureau & will now notify the District Attorney's office!
I have advised "all" my friends of your inadequacies.
I saw the Zolucky site and it looked like they had some cute stuff, so I thought I'd give it a chance, and give someone other than Amazon my business.
I placed an order with Zolucky a month ago and it still hasn't arrived.
I checked in and was assured that it's coming soon. Actually, it's only 1/2 of the order, because according to my order tracker with them, the rest of the items are being "Processed". It's absurd! I wish they would tell customers that they should order items in the summer if you want to have them delivered by Christmas. I also wish they sent out a message letting me know the status or my order. I got a message thanking me for my order and letting me know that they would email me when the order shipped-that email never came.
I will never purchase from them again.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-20 &2020-12-29& 2021-01-07& 2021-01-13, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!