• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user felias
1 review
1 helpful vote
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April 7th, 2021

I have tried a large number of shopping websites, however this one was exceptional among other encounters I have had. Many clothes, High quality and many styles, Also, the lowest costs. Really suggested, I have requested some tops for myself and my sister. Thank you very much.

Thumbnail of user philominaw
1 review
0 helpful votes
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November 30th, 2020

Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.

Thumbnail of user marthah527
1 review
0 helpful votes
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September 11th, 2020

I bought for the first time in this cute online boutique! Buy 2 very cute sweaters, one white and one pink with a very chic printed message! Shipping is normal these days, and both are fresh, I love how they look on me! I definitely recommend them!

Thumbnail of user cintiac3
1 review
0 helpful votes
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December 20th, 2020

I only buy the perfect dresses in this online boutique, it is what I was looking for a fitted dress and a long one. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no color loss, although I recommend not washing it with hot water. They are comfortable and pleasant to the touch. It would be nice if there were more fun colors.

Thumbnail of user sukis10
1 review
1 helpful vote
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September 12th, 2021

I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!

Thumbnail of user sheryld99
3 reviews
0 helpful votes
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November 25th, 2022
Verified purchase

The site was easy to navigate, no glitches, product arrived on time and great price - but very poor quality. You get what you pay for. The site advertises their apparel with nice eye catching promotion, but it's cheap and shabby looking when you get it. My mom wanted a pair of shoes from this site. I was wary. You will be very disappointed. And even though the company gets back to you promptly, and you can return items, you really won't. It has to be shipped back to China, make it through customs and actually costs more than what you paid. They will refund you 15%, and promptly, but it's a waste of time and money.

Service
Quality
Thumbnail of user maryo601
1 review
0 helpful votes
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February 3rd, 2021

None of my items matched the picture and/or description on the website. Things said suede and embroidered and they were neither suede nor embroidered, instead they were blurry images, and super cheap material, the suede item looked like a paper bag. Further, I received items that had holes in them, and were broken, customer service has been impossible to deal with stating it is not their problem, they offer a percentage back, but not worth it. Sending items back costs more than the items themselves. My next step is to report them to the better business bureau as this site is fraud. I was charged for items never sent. This has been a nightmare. Lastly, they now have a new name NoraCora, so beware of them too!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user thomasm3703
1 review
0 helpful votes
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September 19th, 2022
Verified purchase
• Updated review

Most of it was very easy. It took a long time to receive order. Clothes were not the same as they looked on line. Quality was definitely less. I hated that you could not speak to a customer service representative. This made everything take longer to resolve any questions that came up about order.

I think things could have been resolved much sooner if I could have talked to customer service instead of emails back and forth.

Reason I chose this business:

It was easy to order clothes looked great online and great prices. It was somewhat downhill from there.

Reason I chose this product:

I liked them and they were very stylish.

Service
Quality
Shoping Experience
August 20th, 2022
Verified site experience
• Previous review

Most of it was very easy.

Thumbnail of user valeriel218
1 review
1 helpful vote
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January 14th, 2021

The products are not as pictured! They use poor quality fabrics and designs. They refuse to accept returns or give a refund. They have no address that is returnable! I wrote 3 times corresponding and filled out their "fake: return forms with pictures only to be told that the only thing they would do is refund me 15%! This site is a total scam! Stay away!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user donaldj533
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

God knows which country this company is located.
I have to pay my own shipping and handling which will be close to paid for products I've ordered.
And cannot return the final sale items.
The products are cheapest ones I've ever seen.
From the picture, they were so cute but it's not.
Terrible products

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. As the price of the final sale items is the lowest price, they are not eligible for any promotion or free shipping for now.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments and maybe will change the rule someday.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Stay safe and have a good day!

Thumbnail of user nancyd1128
1 review
0 helpful votes
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May 7th, 2021

I emailed a few times with no resolve. Every time I inquire they give me the same tracking #'s that has not updated since March 30th. I placed an almost $200.00 order with them.

Starting to think this is a scam! I asked at what point are my packages considered lost in transit and give me a refund? They will not refund me while the packages are in transit... what if they never show up as it has been almost 4 weeks. They offered me a $5.00 coupon as being a valued customer, seriously? Like I would ever order from them again!

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment.
All the parcels were shipped. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Thumbnail of user tanyah190
1 review
0 helpful votes
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October 24th, 2020

This online clothing store is very interesting. I appreciate the time and love they put into creating my dresses. They are efficient and use their creative ingenuity to carefully select designs and prints.

Thumbnail of user macyj3
1 review
0 helpful votes
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October 21st, 2020

Website with easy to navigate interface with promotional clothing on display. Wide range of designs and fashion accessories always in stock. Quick and easy delivery, I definitely like this online boutique a lot.

Thumbnail of user peterj894
1 review
0 helpful votes
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December 11th, 2021
Verified purchase
• Updated review

I love all the pretty tops I've purchased. However, sizes are not uniform. It's difficult to judge what size I might need from one item to the next. I've been ordering a size larger than usual, but then I ordered a sweatshirt type of top, and it was too small. But the merchandise itself is really nice.

Reason I chose this business:

I seem to have a quicker shipping response.

Reason I chose this product:

Perk up my wardrobe.

Quality
Free Shipping
December 11th, 2021
Verified site experience
• Previous review

Your free shipping rules and limits are way too high

Thumbnail of user idaraw1
1 review
0 helpful votes
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October 17th, 2020

Awesome online clothing shopping destination I have bought several times here. Always easy and delivered on time. The customer service team is extremely friendly and helpful. I will definitely recommend it to my friends and will buy again!

Thumbnail of user olgaa76
1 review
0 helpful votes
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July 15th, 2021

The quality of the clothes is one dollar value, if that much. The items do not match the picture or description of what was sold. The sizes are off too. Cheaply made poorly printed fabric. Very disappointed. 1 start is a great rating for the items I received. I will donate everything since it is not wearable. Just wonder about all these positive reviews. I assume they come from the people that the company paid for.

Tip for consumers:
Do not loose your money!!! Do not buy from this company.

Products used:
I donated everything .

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
To solve the issue, we have sent the info to you. Pls check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!

Thumbnail of user debbief299
1 review
2 helpful votes
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May 22nd, 2021

I don't know where all the positive reviews come from, but their products took over a month to be received and looked absolutely nothing like pictured. The pictures showed nice cottony materials and in reality looked like vinyl tablecloths and the colors were off. For the price, I didn't have really high expectations, but this is unacceptable! Bait & Switch to the extreme!

Tip for consumers:
Do not believe the pictures.

Products used:
I purchased 6 shirts, 1 pair of pants and 2 pieces of jewelry. I might be able to wear 2 shirts, maybe the pants and the jewelry.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.
Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
We have sent you info to solve the issue, Kindly pls check and chat or email us via service@zolucky.com. We will solve the issue for you. Have a nice day!

Thumbnail of user tamarl7
1 review
17 helpful votes
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December 8th, 2020

I have made several purchases of clothes in this online clothing store. The online process was very easy to do! I have ordered several blouses and a sweater, I was very happy with all! Customer service handled my questions in a timely manner via email, even when I asked for too small an order, they responded quickly and helped me get the correct size. I like to track shipments, you know exactly when they will arrive!

Thumbnail of user erandiv1
1 review
0 helpful votes
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October 14th, 2021

These shirts were for my daughter, she loves them, she finds them comfortable and beautifully styled, she has trouble getting the sizes she needs elsewhere, we will deal with this website again. Great service, price ect. Thank you!

Thumbnail of user chrisn709
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

Bought two items for a Birthday gift and to see how the products compare. The tops were very nice; quality appeared excellent; reasonable delivery time and worth the wait.
However, one was, though as described, ran smaller than desired so it was happily re-gifted and well received. Very happy with the second item, size, quality, and appearance.

Quality
Thumbnail of user nicoley501
1 review
0 helpful votes
  • Send Message
January 19th, 2022
Verified purchase
• Updated review

Valentine's Day is just around the corner and your user friendly website is equipped with alluring women's clothing that arouses a man's senses. I didn't hesitate placing an order that should please my wife as much as I.

Service
Quality
Excellent website
December 1st, 2021
Verified site experience
• Previous review

Enjoyed browsing through your website. Did place a small order but thought the shipping charges and delivery time did hamper my experience somewhat.

Thumbnail of user debcookie3
1 review
0 helpful votes
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May 10th, 2023

Do NOT shop from this company! I wish I had known beforehand to read the reviews before I made a purchase. Once receiving the merchandise, they don't look as advertised! When you try to return, you get an email requesting you to keep the merchandise and they will give you 15% of the total back! I refused that crazy offer, which would've only given me $9.59 of my $64.00 total.

To make matters worse, they have the audacity to send you a Return Shipping Label that ships all the way to CHINA!

These people need to be STOPPED!

Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.

Actually.We have made returns easy for our US customers with a dedicated return center that is designed to facilitate the process. If you still wish to initiate a return, please contact us at service@zolucky.com, and we will provide you with our US return address.

Best regard,
ZOLUCKY

Thumbnail of user ciriao
1 review
0 helpful votes
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March 13th, 2021

I sincerely appreciate your website where I have bought most of my clothes, the best advice is that if you buy something like a tight dress or a shirt with straight bands, it is better to order a larger size, so that everything is more fluid or can be fixed.

Thumbnail of user ellaf32
1 review
0 helpful votes
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November 10th, 2020

Before ordering, I had never heard of this online boutique. I was talking about the opportunity to buy, but to my surprise, it was totally amazing. Fast service great shipping. The sweater is of high quality and I will ask again without a doubt. Thanks for that great first experience

Thumbnail of user antoniat19
1 review
26 helpful votes
  • Send Message
October 9th, 2020

Always a great experience! I love shopping with this website. I haven't had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but decided to take a chance and don't regret it once! You just have to decide if it is the right size for you before buying :)

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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