Zoro

I ordered a backflow valve on line with there 20% coupon. All went well and order was accepted. I used my PayPal account to pay. Two hours later I received an email with an updated invoice alnong with an updated email from Paypal with a price change. Upon calling Zoro they told me they could not honor the 20%. No phone call or any communication of any kind, just a "here you go, up your butt" price change! Never again.

Bought overshoes on several tries... wrong ones every time! Supposed to be the yellow bottom/ black top kind.(see picture) Customer service swore they were the right ones and still got sent the wrong ones again and again. Customer service wait time pretty extreme... over 15-30 minutes on average.

Purchased very expensive butcher block countertop. Was delivered cracked through and through, essentially I have to pieces of butcher block now. I have called three times asking for refund. Each time I am told someone will reach out to me. No one has. I get the same line "we will escalate this" Worst Customer service imaginable. Order #SO*******

If I can give zero star, I would. I placed an order for an exit light fixture on 3/3/21. I waited and waited, no update until 3/9/21. I called and was told it's coming from their vendor and can't do much about it. I asked for my order to be reviewed and followed with their vendor. The customer service I spoke with was nice enough to promise that I will hear from her no matter what on that same day. Nothing. It is now 3/11/21 end of business day today and still nothing. What a terrible service Zoro provides. I don't write reviews a lot but the service is just plain and utterly poor. I purchased a couple of times in the past and my experiences from those were mediocre but I thought I'll try one more time. I didn't pay much attention about the bad reviews that consumers posted about Zoro. Was I so wrong. I wasted so much time coupled with frustrations so never again that I will consider Zoro in the future.

Ordered a few things, on the delivery date they cancelled my order, no explanation. Said they didn't charge my card an they clearly did.
Call them they can't even find my order number. Pathetic service!

Zoro might be fine but based on my experience and other reviews they are not timely. I placed an order last month and finally contacted Zoro because the item has not arrived. Zoro says the item has not even arrived at their facility and so obviously, they have not shipped it to me. They said maybe another 10 days.

I hesitated to order from them when I saw so many harsh reviews. Glad I went forward with it! Received my order today, 25 hours after placing it and a day earlier than promised, and everything was as I requested.

I ordered my product on 5//17 and it is 9 days later. There is no communication on there end. Been on hold 3 times for over a hour each time. No shipping conformation but they took my money out of my bank. I will be requesting a full refund.

Ordered 2 cases of Med Pass nutritional shakes on a Sunday evening. Received email that evening that order was processing. Received 2 emails on Tues - one was item shipped and tracking info and other was receipt of payment. Shipment arrived that afternoon in perfect condition.At least in my transaction, had no issues. Totally satisfied.

I put an order on May 7. I haven't received it yet. I have inquired about it 3 times as of today, June 25. Two weeks ago I received an apology but no further information.
At this point, I really don't expect my order to arrive.

I ordered two steel stairs in February. They have delayed and replaced the order twice. Now they postponed the delivery to August. I called the customer service numerous times, Kim, Shannon, Jay, Liz, Erric, Ryan, and Lee (supervisor), each one of them said they would contact the manufacturer and update me the order. Non of these people ever did.
The worst online store you can ever imagine!

Horrible service all the way around: Ordered a part I needed. They sent me a box with hardware missing. Then they wouldn't send me a replacement until they were sure I sent this junk back. I sent it back, days past, I received no confirmation of replacement, so I called. They added some steps to returns that the first person didn't mention. We got it settled. The replacement arrived a day after it should have been delivered in a thrashed box and again, the hardware was missing. Three weeks in and I am still waiting to put my daughters closet doors together; with the right equipment I could do in one day. This company has absolutely no control quality and they don't care. They just send returns they get without checking to make sure the items are there. So disappointing: Never again. Don't order from Zoro.

I ordered a quart of paint and 4 days later recieved an email that my order was arriving that day. Sweet! But after checking the tracking number I realized that it was being shipped to an address in Pennsylvania. I live in Michigan! I called and they had no clue how that happened. She immediately placed a replacement order. Problem was there was none in stock. So I just received my refund email where I see they kept the $5.00 shipping fee. Ridiculous! I wish I would have read the reviews before my order

Once again placed an order for items that were in stock - and once again order canceled several days later with NO reasons given. The price was competitive and with a coupon they sent me I placed the order with the assurance that they would be shipped right out. Fool me once shame on you - Fool me twice shame on you - only an idiot or fool would try it again. Don't Waste Your Time!

Ordered an item. Two weeks later no shipping update, so I sent an email to customer support. Turns out the item was discontinued.

If I hadn't reached out... not sure the order status would have ever changed.

Two stars because at least customer service responded within 24 hours.

Ordered a discounted specialty part. Waited a month while this company sat on my $200+. After waiting patiently for a month, I had to proactively ask why my item hadn't shipped by their promised end date of their delivery date. They told me the day after that my product is no longer offered by the manufacturer. In other words, they proactively advertised a product they didn't have any assurances they had on hand or could even receive. Awful company.

I ordered two keys from Zoro and just received one plus an empty envelope. I emailed them immediately and they replied saying they would get back to me in two days, a week later with no response I called them and was on hold for over twenty minutes. I think that this is a Millinial corporation that has no respect for customer service. I will never order from them again.

In January, I submitted an order, and it is now June, and after many delays, I received an email that they are canceling my order! One of the 3 items arrived, but in the wrong color. The other 2 items were on back-order, with the date stretching to March, then May, then ultimately I received an email in June, saying they just cancelled the other items! It is impossible to reach their cust service line---I called multiple times, ultimately hanging up after an hour! This was my first time dealing with Zoro... and definitely my last!

Ordered 3 drift guards and add said they would be delivered in 3-7 days. After 10 day I sent a message asking where they were. They replied following day and said they were being direct shipped from manufacturer. They would get me a ship date within 24 hrs. 72 hrs later they sent me a message that they would not be shipped for another 2 weeks. I only ordered because they said I would have them in 3-7 days and then they tell me it will be more than a month to get them. I don't recommend this company. They don't keep up on their word.

I hesitate to buy from this website after reading the review. However Zoro has the best price compared to other places. So I took the risk to buy from this website. I bought thousand dollars anvil and it's still cheaper than other places. The next day it shipped and it arrived the day after the shipping date. So surprised that it arrived so fast. Great experience. Definitely going to order from this website again.

I was looking at reviews of this site beforehand and I was a little worried, but I ordered a compressor and got it within 3 days. I probably won't use this site much, but for what I needed that day, it worked out great.

11/04/2020 made a purchase of $700, an email was received for confirmation, 2 days after I received another email saying that the order was canceled due to incorrect pricing, called zoro right away to see options since I was really in need of the items and also chose to buy from them instead of another deal somewhere else... Their answer was that they were sorry... They didn't even try to make it right for me, I guess they don't really care for their customers.

I work with elderly and so I keep a supply of Purell on hand. Seeing that there would be a shortage, I ordered from Zoro expecting several months delay. Zoro, instead of holding my order until supplies came available they simply cancelled my order--a week and a half after I had ordered it. I lost critical time in making an advanced order for needed supplies. Zoro sucks.